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AI Enterprise Search for IT & HR Teams

Your employees deserve instant answers not broken search

Workativ AI Enterprise Search surfaces accurate, permission-aware answers from across all your company knowledge SharePoint, Confluence, ServiceNow, Jira, Workday, and 100+ apps. Deployed on Slack or Teams in days, not months.

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Your employees deserve instant answers not broken search

500+ HR teams use Workativ to automate employee support

Your employees deserve instant answers not broken search

Top Enterprises Worldwide Trust Workativ to Streamline Employee Support

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The Hidden Productivity Tax

Your teams are drowning in search. It costs more than you think.

Employees bounce between 12+ tools daily searching for information. Knowledge is fragmented, search is broken, and your service desk pays the price.

2.5hrs

Lost per employee, per day

McKinsey research shows employees spend nearly a third of their workday searching for information nearly all of it wasted.

$5M+

Annual productivity loss (1,000 staff)

For a 1,000-person company, broken search and fragmented knowledge costs over $5 million in lost productive hours every year.

40%

IT/HR tickets are avoidable

Up to 40% of support tickets raised are about questions already answered in your knowledge base employees just couldn't find them.

The old way: 7 tabs, 3 tools, 1 frustrated employee

Our knowledge lives in SharePoint, Confluence, Jira, ServiceNow, Workday, Google Drive, and a dozen Slack channels. Traditional search finds documents. Your employees need answers.

With Workativ AI Enterprise Search

Ask in plain English → Get a cited answer in <3 seconds

80%

Queries resolved without a ticket

3 days

Average time to deploy

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Customer Stories

What IT & HR leaders say about Workativ

Companies across technology, healthcare, and professional services use Workativ to reduce support load and give employees instant knowledge access.

"After researching 5 different chatbot solutions, we decided to go ahead with Workativ for its easy integration with the systems we use internally. Our IT team went from drowning in repetitive tickets to spending time on real problems."

Gabriel Grecco

Global Manager, IT Service Desk · GoTo

"The no-code setup was a game changer. We had Workativ connected to our Confluence, ServiceNow, and Workday in under a week. Employee self-service adoption went up 60% in the first month HR was genuinely surprised."

Anita K.

Director of HR Operations · Mid-Market Tech Co.

"We benchmarked Workativ against Moveworks and two other platforms. Workativ delivered comparable AI quality at a fraction of the cost, deployed faster, and didn't require a dedicated implementation partner. It was a clear decision."

Marcus B.

VP IT Infrastructure · Enterprise Manufacturing

80%

Of employee queries resolvedby AI, without a human agent

40%

Reduction in IT & HR support ticket volume

3X

Faster employee onboarding and knowledge access

90+

Languages supported for global workforces

How It Works

Three steps from setup to answers

No engineering team needed. No months-long implementation. Workativ's no-code platform connects to your knowledge sources and deploys live on Slack or Teams in days.

Connect Your Knowledge

Stop losing hours to broken search.

Start delivering instant answers.

Join 500+ companies using Workativ to give their IT and HR teams an AI-powered knowledge layer. No credit card. Live in 3 days.

  • ISO 27001 & SOC 2 certified
  • Live in 3 days
  • Session-based pricing
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Use Cases

Built for IT and HR teams and every team in between

Whether you're an IT director trying to reduce L1 ticket volume or an HR leader tired of answering the same policy questions, Workativ has purpose-built use cases for your team.

IT Support  & Service Desk

IT Support & Service Desk

Instant answers to troubleshooting questions from ServiceNow, Jira, and IT knowledge bases
Password reset and software provisioning via Agentic AI in Slack or Teams
Unified knowledge base for technical documentation, runbooks, and system updates
Auto-ticket creation and routing for issues that require human intervention
Reduce L1 ticket volume by up to 80% with AI-first self-service resolution
HR & Employee Experience

HR & Employee Experience

Instant answers to benefits, leave policy, and compliance questions from Workday or BambooHR
Location-specific policy delivery based on employee's office or jurisdiction
Onboarding knowledge delivery new hires access everything they need on day one
Automate payroll inquiries, TAX form requests, and exit surveys
Reduce repetitive HR tickets by surfacing answers employees are already authorized to see
Enterprise Knowledge Management

Enterprise Knowledge Management

Single source of truth across SharePoint, Confluence, Google Drive, and Notion
Eliminate knowledge silos between departments and geographies
Track which knowledge is being accessed, missing, or outdated via AI analytics
Automatically surface relevant SOPs, policies, and documentation during workflows
Employee Onboarding & Offboarding

Employee Onboarding & Offboarding

New hire AI concierge: answers every question from day-1 orientation through 90 days
Automatic access provisioning workflows triggered by HR system changes
Offboarding checklist delivery and knowledge transfer automation
Reduce time-to-productivity for new hires by 3× with instant knowledge access
Why Workativ

How Workativ compares to traditional enterprise search

Glean, Coveo, and Microsoft Copilot are powerful tools. But they're designed for different buyers. Here's how Workativ is purpose-built for mid-market and enterprise IT/HR teams.

Capability
workativ
copilot
glean
servicenow

Search

Search + Action (not just answers)
Full workflow executionFull workflow execution
Search onlySearch only
 MS365 apps only MS365 apps only
ITSM onlyITSM only
No-code deployment
 Live in 3 days Live in 3 days
WeeksWeeks
 Requires IT build-out Requires IT build-out
MonthsMonths
100+ app integrations (HR + IT)
 MS365 ecosystem MS365 ecosystem
ITSM-focusedITSM-focused
Session-based (predictable) pricing
from $0/mofrom $0/mo
Per-user, expensivePer-user, expensive
$30/user add-on$30/user add-on
 Custom enterprise Custom enterprise
Shared live chat (AI + human)
Separate moduleSeparate module
Location-based policy delivery
Free plan available
 Free forever Free forever
Integrations

Connects to every tool your knowledge lives in

Workativ integrates with 100+ enterprise apps out of the box. No custom connectors. No professional services engagement. If your knowledge lives there, Workativ can search it.

Connects to every tool your knowledge lives in
Customer Stories

What Leaders Say About Workativ

Gabriel Grecco

After researching 5 different AI solutions, we chose Workativ for its autonomous AI Agents and seamless integration with our existing systems. The agentic reasoning capabilities are remarkable our IT team now spends 70% less time on password resets and our employees get instant help.

Gabriel Grecco

Global Manager - IT Service Desk

GoTo
Dan Hammer

Workativ's AI Agents don't just answer questions they actually solve problems end-to-end. We've achieved 65% automation of our IT tickets in the first month, and the no-code platform meant we deployed in less than a week. The ROI was immediate and measurable.

Dan Hammer

Director of Information Systems

Hammer
Transparent Pricing

Predictable, session-based pricing. No per-user surprises.

Unlike Moveworks, Glean, or Microsoft Copilot which charge per user and get expensive fastWorkativ's session-based pricing stays predictable as you scale. Start free, no credit card required.

Starter plan
$99/month
  • 200 AI Chat Sessions
  • 1 AI Agent
  • 2 Actions
Best for:
Startups, SMBs and growing business
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Business
$349/month
  • 500 AI Chat Sessions
  • 2 AI Agents
  • 5 Actions
Best for:
Growing teams, SMBs, mid-market
Book a Demo
Enterprise
Custom/Contact sales
  • Everything in Business Plan
  • More AI Sessions And Actions
  • Custom App Integrations
Best for:
Large enterprises, complex workflows
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Frequently Asked Questions