ServiceNow AI agent for your IT service desk.

Workativ connects to ServiceNow via pre-built no-code connectors using ServiceNow REST APIs, secured with OAuth 2.0 and role-based access controls. Once connected, Workativ reads and writes to ServiceNow creating incidents, updating tickets, checking request status, and triggering service catalog items all from conversations in Slack or Microsoft Teams. No developer required.

Yes. ServiceNow Virtual Agent is a decision-tree chatbot that operates within the ServiceNow portal and requires significant admin configuration. Now Assist is a generative AI layer for IT agents summarisation, code generation, ticket context not a Slack-native employee experience. Workativ sits in Slack and Microsoft Teams natively, connects ServiceNow to your entire enterprise stack, and deploys in 3–5 days without a professional services project. The two can run alongside each other.

Yes. Employee reports being locked out in Slack. Workativ verifies their identity, resets the password via Active Directory or Okta, and logs a closed incident in ServiceNow automatically. The employee is back in under two minutes. No service desk agent involved. ServiceNow's own data puts password resets as the highest-volume Tier 1 request category.

Yes. Employee asks in Slack, Workativ queries ServiceNow and returns the incident or request status ticket number, current state, assigned team, and expected resolution. No portal login. No call to the service desk. IT teams stop fielding status calls and focus on resolution.

Workativ automates five ServiceNow-connected IT workflows: new hire IT provisioning (HRIS new hire event → ServiceNow device request → Okta identity provision → day-1 Slack checklist), employee offboarding (HRIS termination → ServiceNow access revocation ticket → Okta disable → equipment return), software access lifecycle (employee request in Slack → ServiceNow approval ticket → provision in Okta on approval), P1 incident response (ServiceNow P1 raised → on-call team alerted in Slack → bridge channel created → stakeholders notified), and change management notification (ServiceNow change approved → affected teams notified in Slack with details and rollback contact).

Yes. Now Assist enhances IT agent productivity inside ServiceNow summarisation, code generation, ticket context. Moveworks (now ServiceNow AI Agents) provides enterprise conversational AI, bundled with ServiceNow contracts. Workativ is an independent no-code platform that connects ServiceNow to Slack and your full enterprise stack. Workativ complements both: it handles the employee-facing self-service layer in Slack for organisations that want faster deployment, published pricing, and cross-system workflow automation beyond the ServiceNow ecosystem.

Yes. Employee requests software access in Slack. Workativ creates the ServiceNow service catalog request, routes it to the approver in Slack, and provisions access in Okta or Azure AD when approved. ServiceNow record updated throughout. The employee gets a confirmation in Slack. No portal, no email chain, no service desk call.

Yes. Workativ deploys natively in Slack and Microsoft Teams. Employees in either channel reach the same ServiceNow AI agent same data, same workflows, same approval flows. ServiceNow Virtual Agent surfaces in Teams through connector integrations; Workativ delivers full functionality in both channels from day one.

Yes. Workativ connects to ServiceNow using OAuth 2.0 with role-based access controls. The AI agent can only access tables and actions it has been explicitly permitted. ServiceNow data is never used to train models. PII is masked in all logs. Every action is written to an immutable audit trail. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant.

3 to 5 days for standard IT self-service use cases password reset, ticket status, access requests, IT policy Q&A. No ServiceNow professional services project. No developer required. Workativ's no-code platform connects ServiceNow, configures the AI agent, and deploys to Slack or Microsoft Teams. Start with one use case and expand to IT operations workflows.

Yes. Workativ connects ServiceNow to 100+ enterprise applications Okta, Azure AD, Workday, ADP, UKG, Jira, Freshservice, Slack, Microsoft Teams, SharePoint, Confluence, and more. A new hire event in Workday automatically raises a device request in ServiceNow and provisions identity in Okta. Employees get one conversational experience in Slack for requests that touch IT, HR, and identity systems simultaneously.