Access provisioning automation that completes

the request not just routes the ticket.

Identity and access management tools like Okta and Azure AD manage directories, authentication, and group membership they execute provisioning but do not handle the employee-facing request, the approval workflow, or the ITSM record. Access provisioning automation handles the business process that sits in front of the IAM tool: an employee asks in Slack, the AI agent checks policy, routes manager approval, and instructs Okta to provision. Workativ owns the workflow and audit trail from request through confirmation. Your IAM tool executes the final group change.

When an employee requests access, Workativ sends an approval notification directly to the employee's manager in Slack or Teams. The notification shows the employee name, the application requested, the licence type, and the justification. The manager approves or rejects with a single tap no separate portal, no email thread, no login to another system. On approval, Workativ immediately provisions access in Okta, Azure AD, or the target application. On rejection, the employee is notified in their original Slack thread with the outcome.

Workativ supports access provisioning automation for Okta, Azure Active Directory (Entra ID), on-premises Active Directory, Google Workspace, and SailPoint. For ITSM, Workativ integrates with ServiceNow, Jira Service Management, and Freshservice creating access request records automatically for audit and exception handling. Employees interact only through Slack or Microsoft Teams. GoTo provisions access across 80 applications including SailPoint and GoTo Resolve using Workativ.

Workativ applies your configured escalation policy when a manager does not respond within your defined window. The request auto-escalates to the next approver, routes to an IT administrator, or notifies the employee with an expected response time. Expired requests do not silently drop every request has a defined outcome path. Rejected requests return the manager's decision to the employee in their original Slack or Teams thread.

When an employee changes roles, Workativ triggers an access adjustment workflow from your HRIS or on a manual trigger. Previous role access is revoked in the defined sequence. New role access is requested, approved, and provisioned through the same conversational workflow. Role changes are among the highest-risk access events standing privileges from previous roles are a common audit finding. Workativ automates both revocation and provisioning in a single workflow so neither step is missed.

Yes. An offboarding event from your HRIS or a manually triggered offboarding workflow instructs Workativ to revoke access across Okta, Azure AD, SailPoint, and application-specific grants in the configured sequence. Each revocation is logged with timestamp and outcome. Because Workativ tracks what it provisioned, nothing is missed there is no separate deprovisioning checklist to manage alongside your offboarding process.

Yes. Role-based access provisioning automation maps job roles to access bundles. When a new hire is created in the HRIS with a specific role, Workativ provisions the standard access package for that role without individual requests. When a role change occurs, Workativ calculates the access delta and applies it adding new role access and revoking previous role access. Role-based provisioning reduces ad hoc access requests significantly and keeps access aligned with what each role actually requires.

When a new hire record is created in your HRIS, Workativ triggers the onboarding access provisioning workflow. The new hire's role determines their standard access package. Accounts are created in Azure AD or Okta, software licences provisioned by role template, and a setup checklist sent in Slack or Teams before their first day. Managers receive a confirmation when all provisioning steps complete. No IT engineer processes each step the workflow runs end to end automatically.

Yes. No provisioning executes without an approval from an authorised approver the AI agent enforces this on every request, with no exceptions for repeat requesters or urgent cases. Every provisioning and revocation action writes to an immutable audit log: requester, approver, system, timestamp, and outcome. API tokens and credentials are masked in all logs. Workativ holds SOC 2 Type II, ISO 27001, GDPR, and HIPAA certifications.

The clearest example is GoTo: 5,000 employees, 80+ applications including SailPoint and GoTo Resolve, 84% of all employee IT and HR support requests resolved automatically with access provisioning among the highest-volume use cases. NMDC Group measured the broader IT automation outcome: 78% of 6,000 monthly tickets automated, $37,000+ per month in L1 costs removed, and 390 engineer-hours recaptured monthly.

Workativ access provisioning automation deploys in 5 to 7 days using pre-built connectors for Okta, Azure AD, Slack, and Microsoft Teams. No developer resources and no implementation consultant are required. Configuration is done in Workativ's no-code platform. The recommended approach: start with the highest-volume access request type typically standard software access for a common application and expand to role-based and lifecycle provisioning from there.