UKG AI Agent Integration for HR Automation

HR Teams of all sizes trusts Workativ AI to automate HR Operations & Support

The UKG problem why HR and operations teams need an AI agent for UKG

UKG manages your workforce. Employees and frontline workers still contact HR directly.

Desk workers email HR for answers UKG already has

Up to 70% of HR tickets are requests UKG already has the answer to. Navigating the portal is slower than messaging HR.

Frontline workers need
a login for a shift check

Checking a shift in UKG Dimensions means a portal login. Asking in Slack takes ten seconds.

Every UKG lifecycle event
needs HR ops

New hire in UKG Pro still needs Okta and ServiceNow. Termination still needs COBRA. HR runs the rest.

UKG AI agent conversational

Every UKG HR query answered in Slack. Desk workers and frontline workers both covered.

Employee asks in Slack. Workativ reads from UKG and replies in the same thread. No portal login. No HR ticket. Works across UKG Pro, UKG Ready, and UKG Dimensions.

Frontline worker checks their shift in Slack. No UKG Dimensions login required.

Live shift schedule pulled from UKG Dimensions

Accrual balance and overtime status checked in Slack

Shift swap requests submitted through UKG workflow

Learn more →

UKG onboarding automation · UKG offboarding · benefits · performance

UKG onboarding, UKG offboarding, benefits enrollment, and performance reviews running without HR.

UKG fires the event. Workativ coordinates every connected system. HR handles the exceptions.

New hire in UKG Pro. Identity provisioned, device requested, day-1 checklist sent.

Triggered by UKG Pro new hire event

Okta or Azure AD provisioned with correct role and groups

Day-1 setup checklist delivered in Slack

Learn more →

AI agent for HR customer proof

How GoTo resolved 80% of HR queries in Slack with UKG and 50+ connected apps.

80%

HR queries auto-resolved

HR and IT queries PTO, policy Q&A, benefits, and IT requests resolved in Slack without HR involvement. 5,000 employees, one AI agent.

50+

Applications connected

HRIS, Okta, Jira, ServiceNow, and 46 more all orchestrated through one Workativ deployment in Slack.

“ Our AI Bot Orion has become a critical enabler of employee self‑service. The quality of responses is fast, comprehensive, and highly reliable, allowing employees to find accurate answers without needing to escalate to HR or IT. What really sets Workativ apart is the visibility into question trends, resolution rates, and where AI is genuinely reducing operational workload. ”

Susan Treadway

Vice President, HR Operations

How to deploy

Connect UKG to Slack in three steps. No developer. No UKG professional services project.

Platform

Five platform capabilities. One no-code studio.
No UKG professional services project.

No-code builder, agentic RAG, workflow automation, enterprise security, and analytics in one platform.

No-Code UKG AI Agent Builder

Build and deploy an UKG AI agent using Workativ's no-code studio.

UKG actions added without code or API knowledge

Permissions configured by HR not IT

Live agent handover when employees need HR support

UKG Bryte AI vs Workativ

UKG launched Bryte AI Agents in 2026. Honest comparison for HR and operations teams.

UKG Bryte AI is deep native intelligence compliance, talent, frontline scheduling. Workativ connects UKG to Slack and your entire enterprise stack. Here is where they differ.

What matters to you
Where employees interact	Slack, Teams, WhatsApp, Web (native)	UKG portal + limited Slack access	Slack, Teams
UKG Pro, Ready, Dimensions	All three products supported	Native deepest UKG data access	UKG connector available
Cross-system workflows	100+ apps Okta, ServiceNow, Jira	UKG + ServiceNow (partnership, still building)	Yes, complex setup
Frontline shift support in Slack	Shift check, accruals, swap in Slack	Bryte Voice (UKG Dimensions native, not Slack)	Limited frontline coverage
No-code configuration	Full visual no-code studio	UKG-managed configuration	IT-heavy setup
HR + IT automation	HR, IT, Finance, Facilities	Primarily UKG HR, payroll, WFM	Yes

HR inbox problem same questions, 40 times a week

When UKG Bryte AI is enough: Your organisation operates entirely within the UKG ecosystem, frontline workers use UKG Dimensions natively, and Bryte Voice covers your shift-worker self-service needs. Bryte's depth on UKG workforce data is genuine.

When to add Workativ: Cross-system workflows UKG + Okta + ServiceNow + Jira in one no-code platform. A Slack-native AI agent for both desk and frontline workers. HR and IT support from one deployment. Workativ and UKG Bryte can run alongside each other. Looking for a UKG Bryte alternative that connects your full stack in Slack? Workativ is built for that use case.

Why Workativ

Workativ vs Moveworks vs Leena AI for UKG HR automation.

Three platforms that connect to UKG. Different audiences, deployment realities, and pricing models.

Capability
UKG integration	No-code, pre-built connector	UKG connector in marketplace	Pre-built, enterprise setup
Frontline worker support	Slack shift check, accruals, swap	Limited frontline use cases	Desk workers primarily
Deployment time	3–5 days	Weeks to months	Weeks to months
Pricing	$349/mo, session-based	$200K–$1M+/yr, quote only	Per-employee, quote only
Mid-market and enterprise	Both	Enterprise only	Enterprise only
No-code configuration	Full no-code	IT-heavy	Partial config required

AI agent for UKG connected alongside your stack

UKG Pro, Ready, and Dimensions plus every system
your HR and IT teams use.

UKG integration with an AI agent layer covers what UKG Bryte AI cannot cross-system workflows from one Slack conversation, for desk and frontline workers.

Security & Compliance

Enterprise-grade security. For HR data that matters.

Workativ HR AI assistant security certifications SOC 2 Type II, ISO 27001, GDPR, HIPAA compliant

PII data redaction

Prompt injection protection

RBAC & SSO

MFA & SIEM integration

Data retention controls

Role-based access controls

UKG has your HR data.
Now add an AI agent.

80% of UKG HR queries handled in Slack. Every lifecycle workflow running from UKG events. Desk workers and frontline covered. HR focuses on what needs judgment.

Frequently
asked questions

UKG AI agent frequently asked questions

What is a UKG AI agent?

A UKG AI agent connects to your UKG instance and lets employees resolve HR, payroll, and scheduling requests conversationally in Slack or Microsoft Teams without logging into UKG portals. It reads live data from UKG Pro, UKG Ready, or UKG Dimensions, submits actions through UKG business processes, and answers HR policy questions from your knowledge base. Workativ's UKG AI agent also runs multi-step lifecycle workflows triggered by UKG events new hire onboarding, offboarding, benefits enrollment, performance review cycles, and pre-hire checks.

Which UKG products does Workativ support?

Workativ supports UKG Pro (enterprise HR and payroll), UKG Ready (mid-market all-in-one HR suite), and UKG Dimensions (frontline workforce management shift scheduling, time and attendance, accruals). The UKG Pro AI agent, UKG Ready AI agent, and UKG Dimensions agent share the same no-code platform. Pre-built connectors cover payroll, PTO, benefits, worker profiles, and scheduling data across all three products.

Is Workativ different from UKG Bryte AI?

Yes. UKG Bryte AI is UKG's own native intelligence purpose-built for the UKG ecosystem, strong on workforce data, compliance, and frontline scheduling. Workativ is an independent platform that sits in Slack and connects UKG to your entire enterprise stack Okta, ServiceNow, Jira, Azure AD, and 100+ other applications. UKG Bryte operates primarily within UKG. Workativ handles workflows that cross system boundaries and delivers the employee experience in Slack or Teams natively for both desk workers and frontline employees. They can run alongside each other.

Can frontline workers use the UKG AI agent in Slack?

Yes. Frontline employees using UKG Dimensions can check shift schedules, view accrual balances, request shift swaps, and see overtime status in Slack or Microsoft Teams without logging into UKG. The same AI agent serves both desk workers and frontline workers across UKG Pro, UKG Ready, and UKG Dimensions in one deployment.

What UKG payroll questions can the AI agent answer in Slack?

Payroll queries answered from live UKG data in Slack: pay dates and payroll schedule, gross and net pay breakdown, deductions (health, 401k, tax withholding), direct deposit status, year-to-date earnings, and W-2 availability. Employees get answers from their actual UKG payroll record not generic information.

How does Workativ integrate with UKG?

Workativ connects to UKG via pre-built no-code connectors using UKG APIs, secured with OAuth 2.0 and role-based access controls. Once connected, Workativ reads permitted UKG data and writes back through approved actions all from conversations in Slack or Microsoft Teams. No developer required. No UKG professional services project.

Does Workativ support UKG Dimensions for shift scheduling?

Yes. Workativ connects to UKG Dimensions and lets frontline workers check shift schedules, view accruals, and request shift swaps in Slack without navigating the UKG Dimensions portal. Managers can also view team schedules and overtime data for their direct reports from Slack. The UKG Dimensions AI agent covers both frontline employees and their supervisors.

What UKG workflows can Workativ automate?

Workativ automates five UKG-triggered lifecycle workflows: new hire onboarding (UKG Pro new hire event → Okta provisioning → ServiceNow device request → day-1 Slack checklist), employee offboarding (UKG termination → access revocation → COBRA → equipment return), benefits enrollment (UKG enrollment window → reminders → election submission to Benefitfocus or PlanSource), performance review cycle (HR triggers → self-assessment reminders → manager alerts → escalation report), and pre-hire background checks (UKG Pro offer event → screening initiated → HR alerted → onboarding triggered on clear).

Can the UKG AI agent work in both Slack and Microsoft Teams?

Yes. Workativ deploys natively in both Slack and Microsoft Teams. Desk workers and frontline employees can use the same UKG AI agent regardless of channel. UKG Bryte AI has limited external channel support outside the UKG portal; Workativ covers both Slack and Teams with full functionality from day one.

Is UKG data secure with Workativ?

Yes. Workativ connects to UKG using OAuth 2.0 with role-based access controls the AI agent can only access data and actions it has been explicitly permitted. Employee data is never used to train models. PII is masked in all logs. Every UKG action is logged to an immutable audit trail. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant.

How long does UKG AI agent deployment take?

3 to 5 days for standard UKG HR use cases PTO, payroll queries, shift schedule checks, policy Q&A. No UKG professional services project required. Workativ's no-code platform connects UKG, configures the AI agent, and deploys to Slack or Microsoft Teams. Start with one use case and expand to lifecycle automation.

Can Workativ connect UKG to other systems like Okta and ServiceNow?

Yes. Workativ connects UKG to 100+ enterprise applications Okta, Azure AD, ServiceNow, Jira, Freshservice, Benefitfocus, PlanSource, Slack, Microsoft Teams, SharePoint, Confluence, and more. UKG events trigger cross-system workflows: a new hire in UKG Pro automatically provisions identity in Okta and raises a device request in ServiceNow. Employees get one conversational experience in Slack for requests that touch multiple systems.

UKG has your HR data. Now add an AI agent.