Microsoft Office 365 chatbot for IT Helpdesk

A basic FAQ bot explains how to request a shared mailbox. Workativ's Office 365 chatbot grants mailbox permissions, assigns licenses, or adds users to distribution lists directly in Microsoft 365, then confirms the action within the same conversation.

Employees send requests in Slack such as 'Add me to the Marketing distribution list' or 'I need access to a shared mailbox.' The chatbot performs the requested action through the Microsoft Graph API and confirms completion directly in Slack.

As a native Microsoft Teams app, employees can request license assignments, mailbox permissions, distribution list updates, or OneDrive and SharePoint access, while Workativ executes the required actions in Microsoft 365 and Azure AD in the background.

Workativ automates Microsoft 365 license assignment and reclamation, shared mailbox and calendar permissions, distribution list and Microsoft 365 group membership updates, OneDrive and SharePoint access requests, and mailbox delegation.

Workativ integrates Office 365 with Azure AD, Microsoft Intune, SharePoint, Microsoft Teams, ServiceNow, Okta, and 100+ additional applications, ensuring identity, licensing, and access changes remain synchronized across your Microsoft environment.

With pre-built Microsoft Graph API integrations and ready-made templates for common licensing and mailbox requests, most organizations can deploy within 5–7 days.

Requests that require administrator review, such as complex license reassignments, are routed to the Microsoft 365 administration team with complete request context, while standard policy-based requests are completed automatically.

Microsoft Copilot and Power Virtual Agents work well within the Microsoft ecosystem but typically require configuration for each use case. Workativ provides pre-built Office 365 automation templates and extends automation across non-Microsoft platforms, reducing implementation effort.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant. It uses least-privilege Microsoft Graph API permissions and supports role-based access control, audit logging, and MFA/SSO aligned with your existing Microsoft 365 administrator roles.