What is the best Glean alternative for IT and HR teams?

Workativ is the Glean alternative built for IT and HR requests. The AI agent works in Slack and Microsoft Teams, resets passwords, grants access and books leave in systems like Okta, ServiceNow and Workday, and sends decisions to a named approver.

Glean vs Workativ: what is the difference?

Glean is company-wide search and an AI assistant, priced per seat with FlexCredits for agent runs. Workativ is an AI agent for IT and HR requests, priced per session, and starts with one queue. In short, AI agent vs enterprise search.

How much does Glean cost?

Glean publishes no per-seat price. Its pricing docs describe a seat for every employee plus pooled FlexCredits, with one agent run using about 7 to 114 credits. SpendHound data from 160 customers puts average yearly spend at about $134,000 for 50 to 1,000 employees and about $320,000 above 1,000. Our Glean pricing guide has the detail.

How does pricing work for this Glean alternative?

Workativ charges per session, so you do not buy a seat for every employee. Plans are on the pricing page, and a demo gives a quote for your own IT or HR queue.

Can Glean take actions?

Yes. Glean announced 100+ actions in February 2026, led by Salesforce, Jira, Confluence, GitHub and Google Calendar, with human-in-the-loop controls. Check that the identity, ITSM and HR actions you need are native before you buy.

How long does setup take?

Workativ goes live in three to five days for most teams, starting with one IT or HR queue. Glean's timeline depends on how many sources you connect and index, so ask for references from companies your size.

Can we keep Glean and add Workativ?

Yes. Some teams keep Glean for company search and use Workativ for the IT and HR queue. The two do different jobs.

When is Glean the better fit?

Glean is the better fit when the goal is search and an AI assistant for every team in the company. Among alternatives to Glean, Workativ fits teams whose priority is resolving IT and HR requests.

Who are the main Glean competitors?

Glean competitors fall into two groups. Search tools such as GoSearch, Coveo and Microsoft Copilot compete on finding information. AI agents such as Workativ, Moveworks and Leena AI compete on completing employee requests.

What do Glean reviews say?

Reviewers rate Glean well for search quality and integrations. Common complaints are pricing that is hard to predict and the effort needed to set up. Our Glean review covers both.

Is this Glean alternative secure enough for IT and HR data?

Workativ is SOC 2 Type II, ISO 27001, GDPR and HIPAA compliant. The agent checks identity before a reset or record change, and every action is logged.

What results have customers seen with this Glean alternative?

At NMDC, the agent handles 78% of IT tickets in Microsoft Teams. At GoTo, the agent resolves 84% of employee requests in Slack.

Best Moveworks alternative for IT & HR automation

HR and IT teams trust Workativ to automate employee support.

Why teams switch

Why IT and HR teams look for an alternative to Moveworks

Six reasons come up in almost every Workativ vs Moveworks evaluation.

Roadmap set by ServiceNow

Moveworks now ships as part of ServiceNow. Teams on Jira or Freshservice weigh what that means for them.

Priced on total headcount

Every employee counts toward the bill, whether they ask IT once a year or every day.

Built for 1,000+ employees

The lowest AWS Marketplace band starts at 1,000 users, which leaves many mid-size teams out.

Renewal is the time to review

Packaging is expected to move toward ServiceNow bundles, so the next renewal is a natural point to compare.

Changes without a services team

With Workativ, IT or HR edits flows in a no-code builder, without a vendor ticket.

One queue at a time

Start with password resets or leave, and move the rest once the first queue works.

Conversational AI for IT and HR

IT and HR requests resolved where employees already ask

The agent works in Slack and Teams and acts in your ITSM, identity and HR systems.

Locked accounts opened again in a minute.

Identity is confirmed through the authenticator app first

Repeat lockouts go to the service desk with the history

Learn more →

IT and HR workflows

Workflows that run across IT and HR systems

Each one starts from an HR event, a date or a device record, with approvals where you need them.

New starters ready on day one, across IT and HR.

Starts from the hire record in Workday or SAP SuccessFactors

IT and HR tasks run at the same time

Learn more →

Customer proof

GoTo resolved 80% of queries automatically

80%

HR queries auto-resolved

Including Workday PTO, policy Q&A, benefits queries, and IT requests one AI agent in Slack for 5,000 employees.

50+

Applications connected

Workday, Okta, Jira, ServiceNow, and 46 more all orchestrated through one Workativ deployment in Slack.

“ Our AI Bot Orion has become a critical enabler of employee self‑service. The quality of responses is fast, comprehensive, and highly reliable, allowing employees to find accurate answers without needing to escalate to HR or IT. What really sets Workativ apart is the visibility into question trends, resolution rates, and where AI is genuinely reducing operational workload. ”

Susan Treadway

Vice President, HR Operations

Migration

Switch from Moveworks in three steps

Platform

One no-code platform, independent of your ITSM

Build the agent, ground it in your content, automate the steps, set the guardrails and track results.

Build and change the agent without a services team

IT or HR edits flows, approvals and answers in a visual builder

Changes go live as soon as you publish them

A person takes over when the agent reaches its limit

Head-to-head

Workativ vs Moveworks, side by side

Ownership, pricing and rollout time decide most choices of a Moveworks alternative.

What matters
Ownership	Independent	Part of ServiceNow since December 2025
Works with	ServiceNow, Jira Service Management, Freshservice, Okta, Entra ID, Workday and SAP SuccessFactors	Sold as ServiceNow EmployeeWorks, powered by Moveworks
Where employees ask	Slack and Microsoft Teams	Slack, Microsoft Teams and other channels
Humans in the loop	Approval cards to a named person, with reminders and a fallback approver	Approvals through connected systems
Pricing model	Per session; plans on the pricing page	Total employee headcount; about $150 per user a year on AWS Marketplace for 1,000 to 2,500 users
Time to go live	3–5 days for the first queue	Weeks to months for a full rollout, as buyers report

HR inbox problem same questions, 40 times a week

Last reviewed 22 October 2026. Moveworks details come from Moveworks and ServiceNow announcements and public listings. Comparing more vendors? See the best Moveworks alternatives.

Moveworks and ServiceNow

What changed after ServiceNow bought Moveworks

If you run Moveworks today, or are looking for a replacement for Moveworks, these are the dated facts.

When	What happened	Source
March 2025	ServiceNow announced it would buy Moveworks for $2.85B	TechCrunch
15 December 2025	The deal closed. About 250 customers already used both products	Moveworks press release
2026	Moveworks is sold as ServiceNow EmployeeWorks, powered by Moveworks	Moveworks site
May 2026	ServiceNow Otto brings Now Assist and Moveworks together	Serval, citing moveworks.com
Today	Moveworks says independent customers keep full assistant features	Serval, citing moveworks.com

Before renewal, ask three things in writing: how your deployment maps to the ServiceNow platform, whether packaging or price changes, and what support looks like if you do not run ServiceNow ITSM.

Keep reading

More on Moveworks

Our list of the best Moveworks alternatives covers more vendors and how to choose. For contracts and costs, read our Moveworks pricing guide, and for user feedback, our Moveworks review.

Integrations

Works with the systems you already run

ServiceNow stays if you use it. So do Jira, Freshservice, your identity provider and your HR system. See all integrations.

See this Moveworks alternative
on your own IT and HR requests

Bring your renewal date and your ten most common requests. The first queue can be live in 3–5 days.

Frequently
asked questions

frequently asked questions about
Moveworks alternatives

What is the best Moveworks alternative for IT and HR?

Workativ is a Moveworks alternative built for IT and HR requests in Slack and Microsoft Teams. Workativ works with ServiceNow, Jira Service Management or Freshservice, plus your identity and HR systems, and is priced per session.

Did ServiceNow buy Moveworks?

Yes. ServiceNow announced the deal in March 2025 for $2.85B and completed it on 15 December 2025. Moveworks is now sold as ServiceNow EmployeeWorks, powered by Moveworks.

What is a good replacement for Moveworks now that ServiceNow owns it?

Teams that want an alternative to Moveworks outside a single ITSM vendor often look at Workativ. Workativ connects to ServiceNow and to other ITSM tools, so the choice of ITSM stays yours.

Workativ vs Moveworks: what is the main difference?

Moveworks is now part of ServiceNow and prices by total headcount. Workativ is independent, prices per session and goes live one queue at a time, in days.

How is Moveworks priced?

By total employee headcount, usually on multi-year contracts. The AWS Marketplace listing shows $150 per user a year for 1,000 to 2,500 users. Our Moveworks pricing guide has the detail.

How does pricing work for this Moveworks alternative?

Per session. Each conversation the agent handles counts as one session, and the plans are on the pricing page.

How long does it take to switch from Moveworks?

The first queue is usually live in three to five days. Most teams run both side by side for a short time, then move the rest before the Moveworks renewal date.

Do we have to leave ServiceNow to use Workativ?

No. Workativ works with ServiceNow ITSM as well as Jira Service Management and Freshservice. You can keep ServiceNow and change only the employee assistant.

Does Workativ cover HR as well as IT?

Yes. The same agent handles leave, policy questions, employment letters and onboarding in Workday, SAP SuccessFactors and other HR systems.

What happens when the agent cannot answer?

The chat goes to a person in IT or HR with the history attached, and a ticket is raised in your ITSM.

Is Workativ secure enough for enterprise IT and HR data?

Workativ holds SOC 2 Type II and ISO 27001 and meets GDPR and HIPAA. Identity is confirmed before any account or record change, and each step is written to an audit log.

What results have customers seen with this Moveworks alternative?

NMDC's agent handles 78% of roughly 6,000 monthly IT tickets in Microsoft Teams. GoTo's agent, Orion, resolves 84% of employee requests in Slack.

A Moveworks alternative that works with any ITSM, in Slack or Teams.