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Deploy AI agents for IT & HR support in hours not months. Automate 80% of employee queries with 100+ integrations, transparent pricing, and zero vendor lock-in. Perfect for teams of all sizes.
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As Copilot adoption grows, businesses are questioning its cost, reliability, and flexibility, leading many to explore more scalable alternatives.
High and Rigid Per-User Pricing Fixed $30 Per-User Cost That Is Difficult to Justify at Scale
Poor Reliability and Task Execution Copilot Agents Frequently Fail to Perform Even Basic Tasks
Limited Customization and Integration Copilot Works Best Inside Microsoft 365 With Restricted External Tool Support
While Copilot excels at productivity tasks, it falls short for specialized IT and HR support automation. Here's what teams discover after implementation.
Copilot's per-user pricing ($30/month) becomes prohibitively expensive for support teams. A 50-person team costs $18,000/year and you can't automate without giving everyone licenses.
Only works with Microsoft 365 apps. No native integration with ServiceNow, Jira, Zendesk, BambooHR, Workday, or other critical enterprise tools your team already uses.
Copilot requires extensive IT involvement, Microsoft expertise, and complex configuration. Most teams report 3-6 month implementation timelines for basic automation.
Copilot is a productivity assistant, not a service desk platform. No ticketing, no workflow automation, no employee self-service portal just Q&A in Microsoft apps.
No analytics on resolution rates, deflection metrics, employee satisfaction, or ROI. You can't measure what you can't see making optimization impossible.
Non-technical teams can't customize workflows, create automations, or update responses. Every change requires IT involvement and Power Automate expertise.
See why SMBs, mid-market companies, and enterprises choose Workativ for employee support automation
| Capability |  |  |
|---|---|---|
| Pricing Model | $30/user/month + hidden costs |  Session-based: $0-$349/mo |
| Free Plan Available |  | 50 sessions/month |
| Time to Deploy | 3-6 months | Hours to 1 day |
| No-Code Platform | Requires Power Automate | Visual AI Agent Studio |
| Enterprise Integrations | Microsoft 365 only | 100+ apps (ServiceNow, Jira, Workday, etc.) |
| IT Support Automation | Basic Q&A only | Password resets, access requests, ticket automation |
| HR Support Automation | Not available | Onboarding, PTO, benefits, policy questions |
No coding. No lengthy onboarding. Go from sign-up to live AI support in minutes.
Affordable, predictable session-based pricing not expensive per-user fees. Start free, scale as you grow.
See how different teams leverage Workativ for transformative automation
Automate password resets, software access, hardware requests, and incident tickets. Reduce L1 ticket volume by 80%.
Answer benefits questions, manage PTO requests, automate onboarding/ offboarding, and provide 24/7 policy support.
Launch AI support without enterprise budgets. Free plan plus affordable scaling for growing teams.
Scale support without scaling headcount. Handle 10x queries with same team size.
Support 90+ languages, maintain compliance, integrate with existing systems, and deploy across regions.
Meet compliance requirements with SOC 2, ISO 27001, GDPR, PII protection, and private hosting options.
Results from teams that switched from Microsoft Copilot to Workativ
Reduction in Tier-1 Tickets
Average Time to Deploy
Lower Cost Than Copilot
Average Time to Deploy
"The number of automation possibilities is immense! We can empower our employees to self-service on tasks that were currently handled by IT techs."
See how Workativ delivers faster ROI, affordable pricing, and template-ready AI agents.
Book a DemoExplore Microsoft Copilot's customer feedback, pricing details, and best alternative options.
