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Shared Live Chat InboxLive Chat Inbox by Workativ brings AI-handled chats and human conversations into one shared, real-time workspace so teams collaborate faster, resolve queries quicker, and deliver better employee support experiences at scale.
Multiple agents can manage conversations together, reducing wait times and improving CSAT.
Agents resolve complex issues faster with shared context and teamwork.
AI chats and human chats live in one system easy to manage, track, and optimize.
"The number of automation possibilities is immense! We can empower our employees to self-service on tasks that were currently handled by IT techs."
Bring AI chats and human support together in one powerful workspace.
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Build and deploy AI agents that resolve issues automatically, reducing response time and boosting productivity.
Deliver faster, more accurate responses with our advanced RAG-powered Knowledge AI search. Enhance user satisfaction while improving the quality of your support.
Workativ is designed from the ground up with enterprise-grade security, compliance, and AI-specific guardrails