AI Ticketing Automation
Reduce contact with the helpdesk for repetitive issues and transform the employee experience with AI.
AI Ticketing :
AI Ticketing made easy with your favorite apps
AI Ticketing
Ticketing with AI brings a host of benefits to both support teams and employees. Support teams get more time in the day to focus on more pressing issues instead of being bogged down by low-level issues. Through conversational AI, the intelligent system can understand the user’s intent to resolve their issue. AI self-service ticketing combined with automation enables employees to be more productive instead of waiting on the helpdesk to resolve their issues and eliminate follow-up on ticket status. 
Ticketing Automation
On Workativ’s platform, creating ticketing automation workflows is a breeze. It is enhanced with AI to enable users to resolve support issues independently or allow an AI-powered chatbot to create a ticket for the employee if the problem doesn’t get resolved instantly. Workativ integrates with popular helpdesk and ticketing tools. You can use the desired workflows for a variety of use cases and employees can create, update, and retrieve ticket details easily. 
Why digital AI Ticketing
- Problem
Many calls reach the helpdesk for low-level issues with employees waiting on tickets to get resolved.
- Solution
AI-powered chatbot that delivers an automated resolution of repetitive issues and reduces the requests to helpdesk.
- Impact
A more personalized ticketing process with intelligent AI improves the employee experience and increases productivity.
How AI Ticketing automation works
AI Ticketing chatbot for Microsoft Teams and Slack
Deliver round the clock conversational AI-based support to employees right within your Slack and Teams channels. Workativ helps you create a powerful chatbot for AI ticketing to deliver employee support at scale with AI and automated resolution capabilities. Using AI, you can bring down the cost of support and create a better employee experience.
Slack
Teams
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Other popular use cases
Employee Offboarding
Automate employee offboarding and remove the risk of ex-employees’ access to your systems and network
Unlock Account
Strengthen enduser security and minimize calls to the helpdesk with ‘unlock account’ automation.
Employee Onboarding
Simplify the onboarding tasks for modern HR teams and deliver a positive onboarding experience.
Payroll Enquiry
Streamline automation for delivering payroll information to employees with zero waiting time.
Navigated to AI Ticketing Automation