Chatbot Analytics & Performance

Great dashboards are useless, said no one ever.
Monitor your chatbot performance easily from a single pane of glass. Deep dive into user queries, bot sessions, user metric, your ROI from bot, and much more.

log, analytics & training - workativ assistant
log, analytics & training - workativ assistant

Bot Sessions

Get a deeper understanding of chatbot usage by employees. Track how employees use chatbots, drill down on most helpful conversations, peak durations, average session duration, and much more.

Bot Sessions
User Queries

User Queries

See how your user queries were handled by chatbot. Compare how query resolution, escalation, and or abandonment over a period of time.

Agent Handover

Get deeper insights into query escalation to live agents.

Agent Handover
Live Bot Status

Live Bot Status

View live usage of bot and user interaction from different chat channels.

User Metrics

Deep dive into user metrics with bot usage over a period of time. Compare frequent with sporadic users and other key usage indicators.

User Metrics
ROI

ROI

Showing chatbot ROI to your manager or CFO? we go this covered for you with our ROI analytics. View costs savings, productivity improvements from bot and much more.

Unanswered Queries

Review user queries that were unanswered and add dialogs to the bot for better topic coverage.

Unanswered Queries

Explore More Features

Our 3-in-1 support automation platform combines the power of Gen AI chatbot for automating chats, App workflow automation for auto-resolution of issues, and Shared Live Inbox for seamless live chat interactions. And more…!

  • Chatbot Builder​​
    Chatbot Builder​

    Use no-code visual canvas to create engaging conversations for your chatbot easily in minutes.

  • Conversational AI Platform
    Conversational AI Platform

    Learn more on workativ assistants’ conversational ai platform capabilities.

  • Chatbot Automation​
    Chatbot Automation​

    Add IT or HR workflow automations to chatbot through app integration and pre-built app workflows in few clicks.

  • Knowledge AI
    Knowledge AI​

    Knowledge AI leverages the power of LLMs and Generative AI to provide contextually relevant responses to user queries.

  • FAQ Bot Builder
    FAQ Bot Builder

    Simple and easy to understand UI to help you automate your repetitive FAQs easily in minutes.

  • Live Agent Handover
    Live Agent Handover

    Seamless ‘agent handover’ of chatbot to live agents with complete user context and conversation history.

  • Chatbot Approvals
    Chatbot Approvals

    Approving chatbot tasks made easy with our approval management. Set approval reminders, expiry, tracking, and more.

  • Chatbot Marketplace
    Chatbot Marketplace

    Download pre-built chatbots, 100+ app integrations, and 1000+ app workflows in seconds and go live instantly.

  • Omnichannel
    Omnichannel

    Deploy chatbot on your favorite collaboration apps like Teams, Slack, or as Chat Widget easily in few clicks.