Creating and managing chatbot dialogs for workplace support can be challenging, but our Workativ Assistant has the solution. Our chatbot builder, powered by advanced NLU and LLM, offers a no-code interface for easy dialog creation. It’s equipped with multiple functions, making it a breeze to build simple to complex conversations in minutes.
Our conversational ai platform is powered by an advanced Natural Language Processing (NLP) engine and LLM. So, whilst the the chatbot builder and dialog management helps create and manage conversations, the NLP engine delivers the AI for chatbot.
Our NLP provides advanced intent detection and entity extraction from users’ conversations or utterances to process simple or complex conversations and execute tasks or workflows depending on user’s request in seconds.
Intents are goals, queries, or utterances that the user types into the chatbot for a response. Through our powerful Natural Language Understanding (NLU) engine, chatbot built on our platform can understand the intent behind a question or request and deliver an appropriate response or execute an action.
User interactions with bot are often complex and can involve multiple requests in a single query. Our advanced NLP engine can detect multiple intents in a single user query and help resolve them appropriately without any confusion.
Our NLP provides powerful entity extraction to process a specific request. Example of entities are “email”, “time”, “date” etc. Entities are required to process a request based on the user intent. E.g. I want to book a meeting on Monday. Here “book a meeting” is the intent, and “Monday” is the entity.
Users are always multi-tasking and often are using mobile devices to interact with chatbot from messaging apps such as MS Teams, or Slack. And, the common issue is - typo. But thanks to our advanced NLP - can pick up typo or spelling mistakes, auto-corrections, and as well poor grammar, so the chatbot is able to process the requests as intended.
Intelligence comes from data, and smartness come from context. Our conversational ai platform provides advanced context management capabilities for the chatbot. Context can be user data, session data, workflow data, and more. Being able to manage and use variety of context data at several levels in conversations and workflow execution helps you cover simple to advanced usecase easily.
User conversations are never singular. A typical conversation may involve more than one context and goal, and even more confusing when the user decides to change the request halfway. Workativ handles context switching swiftly without loosing users.
Context variables are session data, user data, and workflow data. Workativ Assistant provides context variable-data that you can use at several places e.g., greeting a user, retrieve user information using workflow calls to applications, and data to execute workflows etc. With workativ, you can customize how you use context variables to personalize your chatbot.
User conversations are never simple and can easily cause ambiguity for the chatbot. A true conversational ai platform must disambiguate.
Using the dialog management tools in workativ, you can use this feature so chatbot can “clarify” user request or intent if the request is unclear or confusing.
We all switch topics in our conversations and often times return back to our original topic. Imagine such conversations with bot.
Our NLP can not only handle user switching queries in the middle of a request but also can get back to the original query without user having to start all over again.
Our 3-in-1 support automation platform combines the power of Gen AI chatbot for automating chats, App workflow automation for auto-resolution of issues, and Shared Live Inbox for seamless live chat interactions. And more…!
Use no-code visual canvas to create engaging conversations for your chatbot easily in minutes.
Simple and easy to understand UI to help you automate your repetitive FAQs easily in minutes.
Add IT or HR workflow automations to chatbot through app integration and pre-built app workflows in few clicks.
Knowledge AI leverages the power of LLMs and Generative AI to provide contextually relevant responses to user queries.
Approving chatbot tasks made easy with our approval management. Set approval reminders, expiry, tracking, and more.
Download pre-built chatbots, 100+ app integrations, and 1000+ app workflows in seconds and go live instantly.
Deploy chatbot on your favorite collaboration apps like Teams, Slack, or as Chat Widget easily in few clicks.
Seamless ‘agent handover’ of chatbot to live agents with complete user context and conversation history.
Gather insight to craft better end user experiences and deliver better chatbot support to your employees.
