Do your employees use MS Teams? and would you like to move your live agents to MS Teams as well? We have good news for you then. Only workativ offers ‘agent handover to MS Teams’ where not only users can benefit from chatbot automation in MS Teams but also offers warm handover to a live agent and helps agents manage live chat interactions.
Save costs now by eliminating the need for expensive and separate agent chat software and make your MS Teams the center of workplace bot experience for both employee and agents as well.
Live agents don’t have to fly blind after chatbot handover. Workativ’s agent handover provides a host of easy and practical controls for live agents to operate easily and productively – be it queue management, or user communication, we have made it easy for your agents.
Setting up agent handover for your chatbot securely to your favorite chat apps like MS Teams is easy and takes just a few minutes and does not require any coding at all.
Use agent handover configuration settings to personalize the handover experience. Level-up the handover message tonality, user empathy, wait times and more.
Our 3-in-1 support automation platform combines the power of Gen AI chatbot for automating chats, App workflow automation for auto-resolution of issues, and Shared Live Inbox for seamless live chat interactions. And more…!
Use no-code visual canvas to create engaging conversations for your chatbot easily in minutes.
Learn more on workativ assistants’ conversational ai platform capabilities.
Add IT or HR workflow automations to chatbot through app integration and pre-built app workflows in few clicks.
Approving chatbot tasks made easy with our approval management. Set approval reminders, expiry, tracking, and more.
Knowledge AI leverages the power of LLMs and Generative AI to provide contextually relevant responses to user queries.
Simple and easy to understand UI to help you automate your repetitive FAQs easily in minutes.
Deploy chatbot on your favorite collaboration apps like Teams, Slack, or as Chat Widget easily in few clicks.
Download pre-built chatbots, 100+ app integrations, and 1000+ app workflows in seconds and go live instantly.
Gather insight to craft better end user experiences and deliver better chatbot support to your employees.
