Okta helpdesk AI agent that clears lockouts

and MFA resets from Teams and Slack.

Okta password reset, Okta account unlock, session clearing, MFA factor reset, Okta app assignment and group membership changes. Offboarding and mover changes can also run from HR events. Anything that creates an Okta administrator or edits a policy stays outside its scope and remains console work.

The user asks in Teams or Slack, then confirms who they are, for example with a one-time code sent to the mobile number on file. Once verified, Workativ triggers the reset in Okta and the user finishes it from Okta's own email link. Okta's password policy still governs the password they set, and no ticket is opened unless the case falls outside policy.

It can be, when the reset is gated. A factor reset removes every enrolled factor, so Workativ can ask a manager or the IT team to approve in Teams or Slack before it runs, and it logs the requester, the approver and the result. The user enrolls again at the next sign-in under your normal Okta policy. Admin and executive accounts can be kept on a console-only path.

The narrowest one that covers the actions you turn on. Okta's Help Desk administrator role can reset passwords, unlock accounts, reset MFA and clear sessions, and it can be limited to selected groups. It cannot assign users to apps or groups, so enabling assignment means granting group or app administration, or building a custom role. Start with reset and unlock, and widen the role only when you add an action.

No. Self-service reset suits users who can reach the sign-in page, and Okta Workflows suits automations that live entirely inside Okta. The Okta AI agent covers the requests that still reach the helpdesk, and the work that spans Okta and other systems, such as an HR event that also opens a Jira task. All of them run side by side.

Okta Identity Governance lets users submit and approve access requests in Slack and Teams. Okta's documentation notes that requests for Okta admin roles can't be made or approved from chat apps, and that chat requests use the chat session, not the Okta session. Workativ covers the helpdesk side as well, with resets, unlocks and factor resets, and does not depend on Identity Governance. If you already run Identity Governance, the two can coexist.

No. Okta for AI Agents is about securing the identities and access of AI agents themselves, the agents your company builds or buys. A Workativ Okta helpdesk AI agent is a different thing: an agent that uses Okta on behalf of your employees to reset, unlock and assign. The two can sit together, since the Workativ agent works under an Okta admin role like any other administrator.

Yes, both. Teams runs as a native app and Slack runs the same flows, so the Okta actions and the approval rules are identical on either platform. You can deploy to one or both.

Three to five days for most teams. The time goes into creating the Okta admin role, deciding which actions need a second approval, and loading your policy documents. Okta password reset and Okta account unlock usually go first. MFA reset and app assignment follow once the approval flow has been tested.

Each action is logged in Workativ with the requester, the approver where there was one, the Okta result and the time. Because the actions run through the Okta API, they also appear in the Okta System Log. Logs can be forwarded to your SIEM, and secrets and tokens are masked.

More than 100 apps. Common pairings are Azure AD, Microsoft 365, ServiceNow, Jira Service Management, Freshservice, Workday, BambooHR, SharePoint and Confluence. That lets one conversation reset an Okta password, open a task in your ITSM and post the result back in chat.