Virtual Agent can automate 80% of repetitive employee IT issues

Workativ helps you automate  your employee  IT issues and service requests with intelligent Virtual Agent Bot, combined with  Workflow  Automation.

IT helpdesk automation
Join hundreds of industry leaders

Virtual Agent Capabilities

Virtual Agent
Knowledge AI
App Workflow Automation
Shared Live Inbox*
Bot Marketplace
Omnichannel
Agent Handover
Approvals
Context Switching
Sensitive Data Handling
Dynamic Notifications
Analytics
Chat History

Using our no-code bot platform, you can easily add, remove, or optimze support topics for chatbot based on your requirement in minutes.

Go digital with IT Helpdesk Chatbot to deliver employee support - faster, smarter, and easier.

IT Helpdesk Chatbot

After researching 5 different chatbot solutions, we decided to go ahead with Workativ for its’ easy integration with systems that we use internally at GoTo.

Gabriel Grecco

Global Manager - IT Service Desk

Read GoTo Case Study →

See how companies benefit from AI-powered chatbot with auto-resolution

Reduce your Mean Time To Resolution (to seconds)
Reduce emails and call volumes with instant auto-resolution
Scale your support instantly with ease
5/5

It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Truly self service.

5/5

The deployment and support team was exceptional! They worked hard to make sure our rollout was successful. When I had concerns they worked real hard to make sure they were addressed and resolved.

5 steps to go live with your bot in minutes

Step 1
Sign up
Step 2
Download Bot
Step 3
Connect App Workflows
Step 4
Test your Bot
Step 5
Go Live

You can create a new bot or download pre-built Virtual Agent Bot from marketplace.

Sign up
5/5
“Workativ delivers and the implementation team is top notch. Very supportive and responsive to question”

Overall: Very positive experience. We are able to grow the bot based on our internal needs. The cost and support can’t be beat for all the features the tool provides

Pros: It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Their deployment team offers insight on where to focus time and provides resources to go to quickly resolve questions on your own. Truly self service.

Cons: No complaints right now - when we have had issues they respond quickly with a plan and their follow through is excellent

Reasons for Choosing Workativ Assistant: Cost and the willingness of Workativ to answer questions and ensure our internal business requirements were being met.

hammer_manager
Dan Bottiger
Director of Information Systems

Steps to build Virtual Agent with app automation

Connect Virtual Agent with 100+ apps, 600+ actions, and 1000s of automations instantly. No coding

19+ ITSM
15+ Access Management
13+ HR
09+ MDM

Also available CRM, Expense Management, Document Management, Project Management, Email Management, SMS Management, Notifications, and Collaboration Apps.

Your data is yours and you control it

Workativ has implemented robust security processes and controls that are in compliance with industry-leading standards and regulations.

Data Protection

AES 256 bit encryption with 1,024-bit key-strength for data at Rest and TLS encryption for data in transit.

Access Controls

Workativ implements role-based access through IAM that enforces segregation of duties, two-factor authentication, and end-to-end audit trails, ensuring access is in accordance with security policy.

International Organization for Standardization

Information Security Management System ISO/IEC 27001:2013 Certified Company

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