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Reduce repetitive call volumes and tickets. Improve your agents productivity
Helpdesk automation is not new to the HR and IT helpdesk, and most organizations have a ticket automation system in place but, what if you had a digital assistant that resolved common issues and requests, and close tickets with no agent involvement?
Help your agents regain productivity
With Workativ Assistant, you increase agent productivity and performance by having a 'round-the-clock' digital assistant align with IT and HR support teams to respond to employees. Issues get resolved, and tickets close faster than before, leading to improved user satisfaction.
A better ‘average time to close’
With Workativ Assistant you have a digital virtual assistant to handle employee IT and HR requests and issues and that means that tickets reach the closed status much quicker. Not only does this improve MTTR; your teams are on track with SLA and helpdesk agents have more time to focus on critical issues.
Reinvent helpdesk with AI and end-to-end automation
Handoff only critical issues to agents
Better than average ticket close time
Improved MTTR (Mean Time to Resolution)
Enhanced work continuity
Handoff only critical issues to agents
Better than average ticket close time
Improved MTTR (Mean Time to Resolution)
Enhanced work continuity
So much more than benefits
Ready for a chat?
See how Workativ Assistant can transform your workplace support and reduce your helpdesk costs.
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