Freshservice chatbot with automation

Automate Freshservice ticketing, user management, access provisioning, and more with Gen AI Chatbot for Freshservice.

Freshservice chatbot with automation
Join hundreds of industry leaders

Freshservice Chatbot Capabilities

Freshservice Bot
Knowledge AI
App Workflow Automation
Shared Live Inbox*
Bot Marketplace
Omnichannel
Agent Handover
Approvals
Context Switching
Sensitive Data Handling
Dynamic Notifications
Analytics
Chat History

Use workativ’s chatbot builder to add, remove, or optimize new topics for Freshservice chatbot easily based on your requirement. Use our no-code canvas to create engaging employee experiences faster in minutes.

Go digital with a chatbot to deliver employee support – faster, smarter, and easier.

Freshservice Bot
5/5

It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Truly self service.

5/5

The deployment and support team was exceptional! They worked hard to make sure our rollout was successful. When I had concerns they worked real hard to make sure they were addressed and resolved.

5 steps to go live with your bot in minutes

Step 1
Sign up
Step 2
Download Freshservice Bot
Step 3
Connect App Workflows
Step 4
Test your Bot
Step 5
Go Live

You can create a new bot or download pre-built Freshservice bot from marketplace.

Sign up

After researching 5 different chatbot solutions, we decided to go ahead with Workativ for its’ easy integration with systems that we use internally at GoTo.

Gabriel Grecco

Global Manager - IT Service Desk

Read GoTo Case Study →

Scale your support with Gen AI powered chatbot with auto-resolution

Reduce your Mean Time To Resolution (to seconds)
Mean Time To Resolution
Reduce emails and call volumes with instant auto-resolution
emails and call volumes
Scale your support instantly with ease
support instantly with ease

Steps to build Freshservice Chatbot with app automation

Connect Freshservice Chatbot with 100+apps, and 1000s of automations instantly. No coding

15+ Access Management
13+ HR
09+ MDM
Productivity

Also available CRM, ITSM, Project Management, Accounting, Email Management, SMS Management, Notifications, and Collaboration Apps.