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Businesses have been, over the years, caught up in a customer service frenzy. If there is one takeaway for business from the recent pandemic (Covid-19), it should be that the internal customer(employee) should have equal importance, if not more, than an outside customer. The focus should be on providing exemplary employee services as well.
IT support plays a significant role in workplace support, and companies can leverage the benefits of cloud software to meet the IT support needs without having to invest in much of the underlying infrastructure.
Speaking of cloud software, conversational AI is the new entrant in innovative software technology. Conversational AI, coupled with AI and automation capabilities, can bring real value to businesses in terms of being a future-proof, sustainable, low-cost, timely, and automated ticket resolution system for IT support and HR support.