Chatbot Builder

Our easy-to-use no-code chatbot builder helps you build and manage simple to complex conversations, FAQs, integrate app workflows, and personalize your bot in minutes. Deliver autonomous workplace support with purpose built intelligent chatbots.

chatbot builder and dialog management
chatbot builder and dialog management

No-code dialog canvas

Our advanced chatbot builder gives you several powerful tools to create simple to complex multi-turn conversations without writing a single line of code. Whether you want the chatbot to execute tasks, provide personalized options to end users, validate user details, or simply do small talk - we got your covered.

no code chatbot canvas
chatbot + workflow automation

Calling app workflows from chatbot

Because we understand automating workplace support requires bots that are task oriented, we designed our platform to effortlessly unify chatbot and app workflow automation in a single platform so you can integrate chatbot with apps and call app workflows in a few clicks.

No more java scripting, custom development, backend integration etc. just click and go.

Intuitive FAQ bot Builder

Simple and easy to use UI to automate your FAQs in minutes. Key user queries, utterances and answers to automate all your manual FAQs and go-live instantly.

Intuitive FAQ in chatbot
Dynamic Notifications

Dynamic Notifications

Proactively notify users on chat to take action at workplace. Be it updating their passwords, filling surveys, updating OKRs, personal info, or simply surprise them on their birthdays/anniversaries, etc. Never let your employees miss a beat.

Bot notifications can be setup using app triggers that can initiate the bot to take an action. e.g password expiry, employee onboarding etc. Endless possibilities.

Role Based Access

Give role-based access to users on chatbot. Let the chatbot smartly restrict user access for use-case that are sensitive. e.g salary details, adding users, etc and advanced access to managers to perform actions such as employee onboarding or off-boarding etc.

dialogs testing Role Based Access
Admin Portal Access

Admin Portal Access

Get full visibility and control on admin access based on their duties and roles.

Track changes made by other admins and see who can publish the bot, make changes, and or invite other admins.

Go-live instantly with pre-built chatbot templates

No time to build? No problem. Just download pre-built Bots in a single click and go live in minutes. No coding.

chatbot templates
live testing

Live chatbot testing

Testing your chatbot is critical part of building great user experience. Using “Try Me” you can test your chatbot and conversations in real time. Testing chatbot helps you optimize conversations, add/edit intents or user utterance, and review end user experience on the go.

Optimizing chatbot using training

Great experience comes from small improvements over time. With workativ’s smart chatbot training feature, training your chatbot is never difficult. Using clicks, map irrelevant words, intents, and utterances to optimize and refine chatbot conversations in minutes.

optimizing dialogs using training
logs & analytics

Chatbot analytics

Get a deeper understanding of chatbot usage by employees. Track how employees use chatbots, drill down on most helpful conversations, peak durations, average time to resolution, most frequently used channels and more.

Chat History

Using logs, you can quickly comb through conversations to possibly spot unsuccessful conversation and improve chatbot effectiveness. Analyze chatbot and user conversations, user experience, and end-user feedback.

Conversation logs
adaptive cards in chatbot

Adaptive cards

Workativ helps you format data you want to display in chat, using adaptive cards. Using adaptive cards, a chatbot can display data in a card view with images, links and buttons for better user experience.

Personalize user experience

Workativ helps you customize chatbot experience from an end user perspective. For example, chatbot onboarding and offboarding, session inactivity, collecting feedback, agent handover messages and much more that helps you personalize end-user experience.

Personalize user experience

Explore More Features

Our 3-in-1 support automation platform combines the power of Gen AI chatbot for automating chats, App workflow automation for auto-resolution of issues, and Shared Live Inbox for seamless live chat interactions. And more…!

  • Conversational AI Platform​
    Conversational AI Platform

    Learn more on workativ assistants’ conversational ai platform capabilities.

  • FAQ Bot Builder
    FAQ Bot Builder

    Simple and easy to understand UI to help you automate your repetitive FAQs easily in minutes.

  • Chatbot Automation​
    Chatbot Automation​

    Add IT or HR workflow automations to chatbot through app integration and pre-built app workflows in few clicks.

  • Knowledge AI
    Knowledge AI​

    Knowledge AI leverages the power of LLMs and Generative AI to provide contextually relevant responses to user queries.

  • Chatbot Marketplace
    Chatbot Marketplace

    Download pre-built chatbots, 100+ app integrations, and 1000+ app workflows in seconds and go live instantly.

  • Omnichannel
    Omnichannel

    Deploy chatbot on your favorite collaboration apps like Teams, Slack, or as Chat Widget easily in few clicks.

  • Live Agent Handover
    Live Agent Handover

    Seamless ‘agent handover’ of chatbot to live agents with complete user context and conversation history.

  • Chatbot Approval
    Chatbot Approval​

    Approving chatbot tasks made easy with our approval management. Set approval reminders, expiry, tracking, and more.

  • Chatbot Analytics & Performance
    Chatbot Analytics & Performance

    Gather insight to craft better end user experiences and deliver better chatbot support to your employees.