Step 1: Start
Identify how you want to start the automation, whether it starts with a trigger or no trigger.
Step 2: Setup
Add the steps to the automation to develop a step-by-step automated process.
Step 3: End
The automated process ends at this point after execution.
Triggers can be set up whenever an action needs to be taken. They help with seamless transfer of information or to complete tasks like adding account in Active Directory, updating user property and more. Trigger rules can be event-based or time-based to get tasks done at a specific time or when certain conditions are met.
Integrations with various applications enable you to fully automate recurring tasks or complete requests by choosing from a list of application integrations to connect and incorporate within your automation workflow. ‘Password reset’ or ‘Creating a Group in Office 365’ can be completed in only a few minutes through the virtual assistant.
Set up automations with ease and test the actions and triggers at every step of the workflow using your account data to ensure your workflows are in order.
Need to execute an automation when a condition is met? Add conditions to your automations if you need multiple validations or to enable conditional executions in your workflow.
Using automation logs, test, and troubleshoot your automation setup before deploying it to your end-users.
The Workativ Assistant platform has powerful features to create a fully automated support solution; to resolve L1 issues without friction and complete repetitive tasks efficiently.
Create engaging and guided conversations for your virtual assistant to respond to end-usersKnow more ›
Deploy the virtual assistant in a single click on your enterprise chat channelKnow more ›
Gather insight to craft better experiences and deliver better support to your employeesKnow more ›
Track conversations and automation executions to improve Helpdesk assistanceKnow more ›
Train and continue to develop the assistant into a full-fledged support channel for L1 issuesKnow more ›
See how Workativ Assistant can transform your workplace support and reduce your helpdesk costs.