Top Aisera Alternatives & Competitors in 2025

Aisera easily becomes a go-to solution for IT service delivery and user experience for service desk managers. Yet, businesses want to explore other options in the same domain as Aisera alternatives and competitors. Why? We find it later in this article. 

Aisera’s AI Service Desk is purpose-built to reduce mundane tickets for routine queries and help boost employee experience. The combination of LLMs and AI agents in Aisera’s service desk platform brings transformational benefits, which let users employ effective employee support through self-service and transform agent efficiency. With powerful automation capabilities and user and service behavioral intelligence, Aisera improves user experience across customer service and employee support.

However, just like many pluses, users can find some minuses, from deployment to integration capabilities, customizations, and budgets. Here, we are presenting the top 10 Aisera alternatives and competitors so that you can make an informed choice for IT service delivery.

To address downsides in Aisera platforms, business leaders look for solutions that are easy to use, dependent on fewer technical abilities, and built with strong reporting, among other things. Here are some downsides to Aisera’s platform.

Deep learning curve for deployment 

Aisera can be hard to weave the platform into your business experience. Many can have a rocky start because of the platforms’s missing functionalities. Aisera also needs many components to maintain as you need to build functionality, which requires a deep learning curve, requiring you to hire a dedicated IT professional. 

Continuous iterations 

On the UI/UX side, Aisera can be hard to tame when you want to reflect on the best use cases based on intents and flows. While it is a continuous iteration for developers, the platform also demands continuous maintenance for better service delivery. 

Slow time to value 

Aisera offers comprehensive customization options, which means this feature needs more time to deploy. Implementing workflows may also take time, impacting the time to value.  

Manual reporting 

Some Aisera users complain about poor reporting and analytics capabilities, which are more manual than automated. The integration with OpenAI makes it challenging for teams to capture the right ticket data, increasing the wait time. Besides, Aisera’s reporting feature asks for deeper efforts to work on dashboards and graphs to create an appropriate data visualization. Also, there is no option to auto-schedule reporting via email. 

Lack of dedicated help document 

As a low-code/no-code platform, users can expect to build workflows using documentation. However, Aisera’s documentation lacks the necessary data, making it challenging for teams to learn at scale and slowing down the development process.

Workativ 

Workativ is a no-code SaaS chatbot builder platform that allows businesses to create and deploy conversational AI chatbots with app workflows. Workativ’s chatbots enable users to leverage domain-specific large language models through integrations with proprietary data systems. This specific capability helps enhance Generative AI search and information discovery for autonomous problem resolutions through self-service, giving users an AI copilot experience and transforming how your agents work. Workativ’s no-code chatbot is easy to build and allows for speedier creation of business-specific workflows around HR and IT support use cases. The chatbot platform focuses on improving the adoption experience through deployment inside your favorite collaboration channels like MS Teams and Slack. 

Key features:

1. Chatbot builder: Workativ’s chatbot builder has an intuitive interface and offers a guided walkthrough to simplify the process of building workflows—for FAQ-based bots or multi-step complex workflows for advanced chatbots. Its no-code dialog canvas has powerful tools to create personalized IT and HR support workflows. 

2. App workflows: Workativ unifies chatbots with app workflows all within a single platform to integrate apps and run workflows within chatbots. To cut down on development time, you can use pre-built workflows from the marketplace, approve requests, and deploy bots.  App integration can fulfill workflow needs such as password reset, account unlock, system outage, etc. 

3. Knowledge AI: This generative AI-powered knowledge management tool allows you to comprehensively create and manage knowledge resources through integration with enterprise-grade data systems. Layered with LLMs, Knowledge AI uses your knowledge bases to answer user queries by generating generative chat responses, elevating information search, autonomous problem resolutions, and agent efficiencies. 

4. Shared Live Inbox: Better call it an agent screen that enhances agent productivity and efficiency by providing a single source of truth for all user tickets. 

5. AI tools: Workativ offers advanced AI tools layered with GPT to improve self-service capabilities, agent productivity, and efficiencies. Knowledge AI is purpose-built to support your employees with its AI copilot capability, which automates information search and solves routine problems. Agents can use AI suggestions to surface automated responses, and AI summaries for quick delivery of service delivery notes to speed up MTTR.  

Pros: 

• Offers comprehensive support in an organization for IT and HR operations 

• Offers simple customization options to build up use cases

• Features an intuitive interface to deploy workflows 

• Offers integrations with 100+apps and easy deployment in MS Teams and Slack 

• Allows rapid time to value through bot marketplace 

• Easy branding customization to implement on the interface and build trust and personalization 

• Facilitates zero wait time through instant live agent handover 

• Advanced analytics for comprehensive data visualization through dashboard presentation 

Cons: 

• Help document is inaccessible 

• Lack of WhatsApp integration 

Pricing: 

• Starter $1530

• Professional $2250

• Enterprise: Contact sales 

Reviews: 

Rating - 4.8 ⭐️⭐️⭐️⭐⭐️(3 Reviews on G2)

Workativ GoTo Case Study 

Find out the customer case study on how Workativ helps GoTo, a software-as-a-service provider for remote work enablement and IT management, automate 80% of employee IT support. 

Kore.ai

Kore.ai is an advanced conversational AI platform that elevates customer and employee experiences. As an Aisera alternative, Kore.ai offers better tools to make the ITSM experience convenient and flexible. Kore.ai’s no-code platform allows you to leverage Generative AI to LLMs or RAG-based search to offer seamless issue resolutions for customer support, including internal communications. 

Key features: 

1. Powerful enterprise search: Offers AI search by integrating with LLMs to generate responses for NLP queries using business content data of any format. 

2. IVA builder: The XO automation platform includes an easy-to-use interface for building your custom virtual assistant by layering Generative AI traits on top of it and creating personalized experiences for your customers and employees. 

3. AI-based routing: Offers intelligent GenAI-powered ticket routing capabilities by improving the understanding of intent and context of customer and employee queries and finding the right match for agent handover. 

4. Omnichannel support: Allows customers and employees to connect via any of their preferred channels, such as chat, social messaging, and collaborative channels, to ensure a comprehensive service experience. 

Pros: 

• Easy to use chatbot builder interface without deep expertise in LLMs and NLP.

• Ready-to-use platform for enterprises to launch custom workflows for IT-related tasks and HR delivery. 

• Seamless integration with multiple channels facilitates consistent customer and employee interactions through MS Teams and Slack 

Cons: 

• Some features may not work 

• Poor LLM features for employee support and 

• Not best for all business types in terms of simplicity, specialized customizations, and cost. 

Pricing: 

Contact sales for enterprise package 

Jira Service Management 

Jira Service Management is one of many ITSM platforms that compete with Aisera. It encompasses an advanced AI platform that unifies IT, engineering, employee, and customer support for exceptional service delivery. Jira Service Management is known for transforming the service desk experience and elevating productivity for IT and DevOps teams. 

Key features: 

1. Intuitive service desk portal: Jira Service Management offers an intuitive service desk portal to help employees and customers find answers easily and quickly to resolve problems. 

2. AI-powered virtual service agent: Built on top of Atlassian Intelligence, Jira’s virtual service agent helps automate user interactions within Slack and automate tier 1 support workflows. It gives agents free time and allows them to focus on critical jobs. 

3. Smart alerting: It easily allows the implementation of smart alerting across monitoring or logging tools to customize routing rules and efficiently improve on-call schedules. 

4. Dynamic forms: Jira Service Management makes it easy for users to raise requests using dynamic forms. Using Jira’s no-code/low-code builder, you can easily create request forms and instantly help your people raise issues. 

Pros: 

• Offers extensive integration capabilities with third-party apps such as SAP and Opsgenie for extended customization 

• Easy to integrate with existing project management tools to help keep track of project status 

Cons: 

• Requires deep learning curve to improve user adoption 

• Built primarily for IT and DevOps as opposed to marketing teams 

Pricing: 

Contact sales for enterprise plans 

Intercom 

Intercom is purposely built for customer service excellence. Whereas Aisera is an all-encompassing conversational service desk system for employees and customers, Intercom is a point solution focusing on customer experiences with its suite of tools built for customers, agents, and partners. Intercom offers extensive automation and AI capabilities to provide accurate responses and solve customer problems.   

Key features: 

1. Fin AI Agent: Intercom has a Fin AI Agent that helps customers find their answers with the lowest rate of hallucinations and allows customer service to handle high-value work. 

2. Fin AI Copilot: Intercom's Fin AI Copilot makes it easy for support agents to address customers' queries. This copilot is embedded inside the inbox to allow agents to generate quick answers and deliver remarkable customer experiences. 

3. No-code visual builder: Intercom’s no-code visual builder makes implementing workflow automations for repetitive tasks easier, using pre-built templates or custom journeys. 

4. Omnichannel support: IT leaders can leverage several inbound tools to build omnichannel support across WhatsApp, Messenger, Instagram, SMS, and others to support problem resolutions 

Pros: 

• Powerful outbound tooling, which allows for in-context customer interactions, including omnichannel support 

• Comprehensive knowledge management capabilities to simplify response generations for custom and common questions 

• Vast community and internal academy support to gain ease of implementation and faster onboarding  

Cons: 

• Deeper learning curve to implement customizations 

• Advanced AI features are part of expensive packages 

• Limited customizability in terms of fonts, images, and other interactive elements 

Pricing: 

Essential $29

Advanced $85

Expert $132

Pricing 

Espressive 

Employee service experience is at the core of Espressive, which makes it one of the best Aisera alternatives for IT service management. By providing employee self-help using an employee co-pilot, Barista, Espressive brings the perfect blend of digital expertise, automation, and AI intelligence to transform employee self-help and reduce service agents' workloads. 

Key features:

1. Enterprise search: Barista offers enterprise-ready search using LLMs grounded in your company’s knowledge resources, which improves accuracy and relevancy for employee questions. 

2. BaristaGPT: Espressive combines the goodness of Generative AI, Retrieval Augmented Generation, and advanced AI tools to improve self-service for troubleshooting and enable workflow generation to deliver exceptional internal support. 

3. Workplace copilot: Espressive workplace copilot is designed to support employee and agent productivity and efficiency by helping with information search, content creation and summary, and insights. 

4. Troubleshooting IQ: Espressive provides great troubleshooting experience for employees and agents with its Troubleshooting IQ by identifying root causes and thus recommending effective resolution. 

Pros: 

• Seamless integrations with the existing products to improve employee service experience 

• Provides correct answers for employee questions, reducing help desk tickets at large numbers 

• Offers dedicated customer support to allow rapid customization for workflow automations and enhance user experience 

Cons: 

• The lack of appropriate resources causes longer implementation for integrations with other products 

• Setting up the Barista is challenging due to tight security protocols 

• Slow to adopt cool new features 

Pricing: 

Contact sales for pricing

Zendesk

Zendesk focuses on improving customer service with its AI and automation tools. However, its features can also facilitate internal employee communications and HRIT support. As an alternative to Aisera, Zendesk can satisfy customers' and employees' digital transformation needs. 

Key features: 

1. AI agents: Zendesk AI agents are easy-to-setup AI-powered capabilities that help you provide instant customer support and reduce service desk calls

2. Multi-channel messaging: Zendesk provides multi-channel messaging software that can be embedded across Facebook, Instagram, WhatsApp, Slack, and any other channel to personalize interactions using AI and automation. 

3. Agent Workspace: With Zendesk’s Agent Workspace, you can unify customer interaction in one place, giving agents several tools to elevate customer support. 

4. Plug-and-play customization: Add as many apps as you need to customize workflows and solve customer problems.   

Pros: 

• Easily connects with knowledge bases and captures Generative AI power to answer common queries and improves FCR 

• Seamless integrations with backend systems help automate customer interactions from start to finish

• Perfect actionable insights to detect issues and improve performance 

Cons: 

• Pricing complexity due to its comprehensive features and tools 

• There are too many comprehensive features to learn 

• Auto-refresh is missing for tickets 

 Pricing: 

Zendesk has multiple packages. Contact sales to ask for the price that fits your needs. 

SysAid 

SysAid is a perfect ITSM tool for use as a help desk software system, streamlining service requests and facilitating asset management. Built with incident systems, SysAid helps you provide quality services to your employees using Generative AI-powered tools. 

Key features: 

1. SysAid Copilot: Ingrained with Generative AI capabilities, SysAid Copilot turns service management into a perfect AI assistant to guide your employees to solve their problems autonomously. 

2. IT ticketing: SysAid uses automation to elevate the ticketing experience, which can help categorize, prioritize, and assign tickets to the right teams. 

3. ITIL-based service management: Get out-of-the-box industry-specific templates to take control of request, change, and problem management following ITIL standards. 

4. Workflow automation: Get a no-code workflow designer from SysAid’s ITSM platform and implement any workflows for ITSM use cases. 

Pros: 

• Intuitive and easy to install 

• Comprehensive online support 

Cons:

• BI reports are not free 

• Limited capability of SysAid’s built-in remote access 

Pricing: 

Contact sales for pricing 

Ivanti Neurons for ITSM 

Ivanti is a popular ITSM platform for IT leaders to simplify service delivery for internal and external users. It is built to optimize self-service for employees and customers while also proactively resolving incidents before they happen. Through integration with MS Teams, Ivanti provides support everywhere and anywhere. 

Key features: 

1. No-code builder: Ivanti provides a no-code builder with an easy drag-and-drop interface for building workflows, which reduces developer costs and time to value. 

2. AI-powered chatbots: With AI-powered chatbots, Ivanti Neurons ITSM transforms employee self-service by providing easy access to knowledge bases and Generative AI intelligence. 

3. No-code iPaaS solution: Ivanti’s iPaaS platform is a powerful tool for seamless integrations in ITSM processes. This feature effectively allows for customization and productivity improvements.  

Pros: 

• Simple to use as compared to legacy ITSM platforms 

• Highly customizable to allow swift integrations 

Cons: 

• Scarce help documentation 

• Disjointed modules can impact user experience 

Pricing 

Contact sales for pricing 

Freshservice 

Freshservice is an AI-powered solution or platform purpose-built to enhance operational efficiency across IT, customer support, sales, and marketing. Freshservice’s AI chatbot, Freddy AI, is better for quick problem resolutions for customers and employees, performance boosts for agents, and better metrics for managers. 

Key features: 

1. Freddy Copilot: Freshservice has Freddy AI Copilot, an AI assistant that helps your customers unlock agent productivity with capabilities like quick summaries, AI responses, and admin responsibilities. 

2. Freddy AI Agent: You get fast time to value with Freddy AI Agent, which requires no coding knowledge and can be set up quickly to transformthe  customer service experience. 

3. AI knowledge management: Freshservice brings intelligent AI agents to automate knowledge management, which enables your employees to auto-generate articles from prompts and fetch key information for future incident management. 

4. Enterprise integrations: Drive improved capability to integrate with enterprise business systems cloud or on-premise to derive greater value. 

Pros: 

• Default templates save time when escalating an issue 

• Email notifications from Slack and Outlook prep teams for immediate action 

• Ample features to comply with ITSM needs 

Cons:

• Reporting features are not comprehensive 

• Pricing is expensive 

Pricing: 

Contact sales for pricing 

ManageEngine ServiceDesk Plus 

ManageEngine is an AI-driven ITSM solution designed to facilitate service management and boost service delivery for IT asset management, IT service management, and CMBD. Whether available on the cloud or on-premise, ManageEngine transforms enterprise service management. 

Key Features: 

1. Multi-channel support: ManageEngine ServiceDesk Plus allows multiple channels of support via emails, phone calls, and a web-based self-service portal. Any communication for calls can be converted into tickets. 

2. Automated notifications: ManageEngine offers automated notifications with built-in automated email templates.

3. User surveys: it is easy to get user feedback frequently and measure satisfaction levels using automated user surveys.

4. Knowledge management: Build powerful knowledge management using pre-built templates to organize articles and help enhance the search for the help desk. 

Pros: 

• User-friendly interface to navigate features and streamline ticket management

• Enhanced customer support for onboarding and continuous implementation 

• Encompasses many modules to support ITSM efficacies 

Cons: 

• Limited capacity for complex automation and customizations

• Hosted plans make the platform slow 

• No permanent solutions for workarounds provided

Price: 

Custom pricing

What should you consider when choosing AI service management solutions as Aisera substitutes? You must go for the IT service management platforms that provide what Aisera lacks. On top of these, there are significant things you must consider as an alternative to Aisera. 

• Seamless integrations: When choosing the best Aisera alternatives for IT service management, focus on its integration capabilities. The tool's flexibility is such that it allows for integration with any enterprise-grade system, enabling customizations at scale without impacting performance for other integrations. Check if you can get an advantage with pre-built integrations for low development costs. 

• Easy setup and deployment: As competing platforms to Aisera, consider choosing a service desk management platform that is easy to set up and deploy. The best option is to pick a purpose-built platform with pre-built industry-specific templates, including capabilities to handle nuances in complex queries. 

• Ease of adoption for users: Ensure that your service desk management platform offers easy access for users through chatbot integration. It is ideal to offer multi-channel access, so make the platform accessible to where your employees or other stakeholders are. The best choice is to deploy your platform on business comms channels such as Teams, Slack, and other tools, including websites, messaging tools, and social media channels. 

Many Aisera alternatives or competitors may offer free plans. While these are good for testing and trialing the product’s suitability, check for other features, pros, and cons, including pricing, to see which Aisera alternatives suit you.

Workativ perfectly stands out as an affordable alternative to Aisera for small businesses and enterprise needs. Workativ has a no-code chatbot builder with prebuilt templates to help you reduce time to value. Workativ’s conversational AI is built to complement ITSM needs so that you can help your people manage tasks independently, resolve L1 tickets, and give agents more time to focus on critical issues. 

Layered with advanced Generative AI tools and LLMs, Workativ conversational AI gives you an RAG advantage to expedite enterprise search experience and knowledge management through the Knowledge AI feature. By providing accurate and relevant information, Workativ solves employee productivity challenges and empowers agents to elevate support experience. 

To simplify your ITSM processes yet deliver an exceptional employee experience, start your journey with Workativ, an Aisera competitor. For better ROI and flexibility, try Workativ today. Book a demo today.

Why choose an alternative to the Aisera service desk?

Aisera encompasses powerful AI features and tools to simplify service desk management, but it requires a steep learning curve to control processes and implement customizations. 

What is ITSM, and why is it important?

ITSM is a process for managing IT services from start to finish. With ITSM, you can create processes, build rules, and streamline service delivery. 

ITSM is important to improve the service experience for your people, emphasizing minimizing impacts on IT service. 

What to consider when choosing Aisera competitors?

A perfect Aisera alternative would help with integration, customizations, and leveraging a user-friendly interface, as well as boost employee experience. 

What are the best Aisera alternatives to streamline your ITSM operations?

Some platforms to improve ITSM operations include Workativ, Jira Service Management, Espressive, and Zendesk. 

How does Workativ fit into being a perfect alternative to Aisera?

Workativ provides a simple way to launch your chatbot for ITSM without stressing too much about coding. Its simple plug-and-play architecture helps reduce time to value and start getting ROI values from day one with seamless integrations, app workflow automation, self-service automation, and agent-specific tools.