SysAid chatbot with Automation

A basic FAQ bot can tell an employee how to raise a SysAid ticket. Workativ's SysAid chatbot actually creates the ticket, updates it, and checks its status no employee login to the SysAid portal is required.

Employees message the chatbot directly in Slack with requests like 'create a SysAid ticket' or 'what's the status of my ticket.' The chatbot classifies the request, performs the action inside SysAid, and confirms the outcome in the same thread.

Deployed as a native Microsoft Teams app, employees can raise tickets, check status, request password resets, or request access directly within Teams, while the chatbot performs the corresponding actions in SysAid, Azure AD, and Okta.

Workativ automates SysAid ticket creation, ticket updates, status checks, user and access management, password resets, account unlocks, and VPN or network requests all handled conversationally instead of through the SysAid portal.

Alongside SysAid, Workativ integrates with Azure AD, Okta, Microsoft 365, Slack, Microsoft Teams, and 100+ additional apps with bidirectional read and write access.

Workativ ships with a pre-built SysAid integration and ready-made templates for password reset, account unlock, and access requests, so most teams can go live in just a few days no developer required.

Requests outside the automation scope are handed off to the IT team through a shared inbox, with the full conversation history transferred and the SysAid ticket automatically created or updated with the appropriate priority and category.

Native SysAid workflows are designed for the helpdesk portal experience. Workativ adds a conversational layer that lets employees resolve requests in Slack or Microsoft Teams without opening SysAid, while writing every action back into SysAid for complete ticket-level visibility.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, audit logs, MFA/SSO, and permission boundaries defined by your organization.