SysAid AI agent for your IT help desk.

Partially, and only one-way. SysAid's own AI Agents can send real-time ticket notifications to Slack an alert when a ticket updates, for example. But the conversational AI Chatbot, the self-service layer employees ask questions and submit requests through, is documented by SysAid as available through the Self-Service Portal, email, and Microsoft Teams only. There is no conversational Slack experience in SysAid's own product. Workativ deploys a SysAid-connected AI agent natively in Slack that employees can actually talk to.

SysAid Copilot is genuinely advanced over 100 prebuilt AI Agents handle tasks like password resets and Azure AD provisioning, and the no-code AI Agent Builder can now generate and test its own automation code. All of this surfaces through SysAid's Self-Service Portal, email, and Microsoft Teams, with Slack limited to one-way ticket notifications. Workativ connects to SysAid and delivers full conversational self-service in Slack the channel SysAid's chatbot has never reached plus extends workflows into Jira, Okta, and 100+ other apps. Workativ and SysAid Copilot are complementary SysAid stays your system of record.

Workativ connects to SysAid via its public REST API, using OAuth2 authentication and role-based access controls that respect your existing SysAid permission structure. Workativ reads live SysAid data ticket status, asset records, knowledge base content and writes back where permitted: creating tickets, submitting access requests, and triggering workflows into Jira, Okta, and other systems outside SysAid.

Workativ automates workflows that start in SysAid and extend into systems its own AI doesn't reach: new hire onboarding (a SysAid ticket triggers Azure AD provisioning and a day-1 Slack checklist), access request approval (employee requests in Slack, manager approves in Slack, SysAid ticket updated), asset assignment from SysAid's CMDB when a new hire needs equipment, and offboarding (an HR trigger creates a SysAid ticket and revokes access across connected systems).

Yes. Employee asks in Slack. Workativ verifies identity, resets the password through SysAid's workflow or the connected identity provider, and confirms in the same thread no ticket required for a routine reset. For anything outside policy, the agent creates a SysAid ticket with full context rather than guessing.

Yes. SysAid's strongest fit is mid-market organizations between 250 and 5,000 employees, with genuine presence across small businesses, mid-size companies, and enterprises as well. Workativ fits that same range: a no-code setup IT can configure directly, published pricing with no custom quote required, and deployment in 3 to 5 days.

Yes. When HR triggers a new hire, Workativ creates the relevant SysAid ticket, provisions the Azure AD identity account with correct role and groups, and delivers a day-1 checklist to the new hire in Slack before they start. SysAid remains the system of record for the ticket. IT sets the workflow up once it runs for every new hire without manual steps.

Yes. Employees ask in Slack and Workativ returns live status from SysAid open, in progress, resolved, along with the assigned technician and last update. No portal login, no email to IT, no waiting on a notification that may or may not arrive.

Yes. Workativ connects to SysAid using OAuth2 authentication with role-based access controls. The AI agent only reads and writes what it has been explicitly permitted to access. SysAid data is never used to train models. PII is masked in all conversation logs. Every SysAid action is logged to an immutable audit trail. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant.

3 to 5 days for standard IT self-service password resets, access requests, ticket status, and policy Q&A. No developer required. No implementation project. Workativ's no-code platform connects SysAid, configures the AI agent, and deploys it to Slack. Cross-system workflows into Jira or Azure AD typically add a small configuration step.

No. SysAid Copilot remains genuinely useful for the work it does well over 100 prebuilt AI Agents, a no-code Agent Builder for custom automation, and conversational support inside SysAid's own Self-Service Portal and Microsoft Teams. Workativ extends that same kind of self-service into Slack, where SysAid's chatbot has no conversational presence at all, and connects SysAid events to Jira, Azure AD, and systems outside SysAid's own ecosystem. The two run side by side, with SysAid staying your system of record.