Microsoft Intune chatbot for IT Helpdesk

A basic FAQ bot explains Microsoft Intune enrollment steps. Workativ's Microsoft Intune chatbot checks device compliance status, triggers remote actions such as lock or wipe, and deploys applications directly from a chat conversation, with the results confirmed in the same thread.

An employee or IT administrator sends a request in Slack such as 'check the compliance status of my laptop' or 'I lost my phone, lock it.' The chatbot queries Microsoft Intune or performs the requested action and confirms the result directly in Slack.

As a native Microsoft Teams app, employees can request device enrollment assistance and compliance checks, while IT administrators can remotely lock, wipe, or deploy applications to managed devices, with every action executed directly through Microsoft Intune.

Workativ automates device compliance and enrollment status checks, remote lock, wipe, and retire actions for lost or offboarded devices, application deployment, and troubleshooting guidance for common enrollment and policy issues.

Workativ integrates Microsoft Intune with Azure AD, Microsoft 365, Windows Autopilot, ServiceNow, Slack, Microsoft Teams, and 100+ additional applications, connecting device management with identity and IT service workflows.

Using a pre-built Microsoft Graph API integration for Microsoft Intune, most organizations can deploy compliance monitoring and remote device action workflows within 5–7 days.

High-risk actions, such as a full device wipe, are routed through an approval workflow to the IT security team before execution, with complete request context and device details included for review.

Microsoft Intune's native remote actions require administrators to access the Intune admin center. Workativ enables authorized administrators and, where organizational policies allow, employees to perform the same actions conversationally through Slack or Microsoft Teams, reducing response times for lost or compromised devices.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, comprehensive audit logging for every Microsoft Intune action, and MFA/SSO support to ensure only authorized users can perform device management operations.