ManageEngine AD chatbot for IT Helpdesk

A basic FAQ bot explains Active Directory password policies. Workativ's ManageEngine AD chatbot performs password resets or account unlocks through ManageEngine's API after verifying the employee's identity, then confirms the result within the same conversation.

An employee messages the chatbot in Slack with a request such as 'I'm locked out of my account.' The chatbot verifies the employee's identity, triggers the account unlock or password reset through ManageEngine, and confirms completion in Slack typically within a minute.

As a native Microsoft Teams app, employees can request password resets or account unlocks, while IT administrators can trigger user provisioning or group membership changes. Every action is executed through ManageEngine's Active Directory management tools.

Workativ automates password resets, account unlocks, security and distribution group membership changes, user provisioning workflows, and reporting-style requests such as checking password expiration dates covering the highest-volume Active Directory helpdesk requests.

Workativ integrates ManageEngine AD tools with Azure AD, Microsoft 365, Okta, ServiceNow, Slack, Microsoft Teams, and 100+ additional applications, ensuring consistent identity management across on-premises and cloud environments.

With a pre-built ManageEngine API integration and ready-made templates for password reset, account unlock, and user provisioning requests, most organizations can deploy within 5-7 days.

Workativ uses configurable identity verification methods, such as matching the employee's Slack or Microsoft Teams identity with their Active Directory profile, security questions, or manager approval for higher-risk requests, before making any account changes.

ManageEngine ADSelfService Plus provides employees with a self-service portal, which still requires access to a working login page. Workativ enables employees to complete the same requests conversationally in Slack or Microsoft Teams even when they cannot log in elsewhere.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, comprehensive audit logging for every Active Directory action, and approval workflows for sensitive account changes.