Ivanti chatbot for IT Helpdesk

A basic FAQ bot explains Ivanti's request process. Workativ's Ivanti chatbot creates and updates actual Ivanti Neurons records and can perform endpoint actions such as checking device compliance so requests are resolved instead of simply being logged.

Employees describe their issue in Slack. The chatbot classifies the request, creates or updates the corresponding Ivanti service request or incident, and posts status updates back into the same Slack conversation.

As a native Microsoft Teams app, employees can submit requests, check device compliance or patch status, and approve requests, while Workativ keeps the underlying Ivanti records synchronized in real time.

Workativ automates ticket creation and updates, device compliance and patch status checks, approval routing, password resets, and access provisioning, spanning both Ivanti's ITSM and unified endpoint management capabilities.

Workativ integrates Ivanti with Azure AD, Okta, Microsoft 365, Slack, Microsoft Teams, and 100+ additional applications, allowing ticketing, identity, and device management tasks to be completed in a single conversation.

With a pre-built Ivanti API integration and ready-made templates for common IT and device management requests, most organizations can deploy within 5–7 days.

Requests outside the automation scope are routed to the appropriate Ivanti support team with the correct priority, category, and complete conversation history attached, enabling agents to begin work immediately with full context.

Ivanti Neurons automation runs within the Ivanti platform and typically requires administrators to configure workflows. Workativ adds a no-code conversational layer in Slack and Microsoft Teams, enabling employees to resolve common requests without opening the Ivanti portal.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, audit logs, MFA/SSO support, and permissions aligned with your existing Ivanti roles and security policies.