Ivanti AI agent for Teams and Slack.

No. Ivanti's agentic AI, announced in preview in January 2026 and moved to controlled commercial release in April 2026, is described across every Ivanti press release, product release note, and solution brief as a conversational gateway reached through the self-service portal, a mobile app, and email bots. Given Ivanti's enterprise customer base most of whom run Microsoft 365 the Teams gap is arguably the bigger miss, since Teams is already how many of these organizations run every other line-of-business tool. Workativ deploys an Ivanti-connected AI agent natively in both Teams and Slack.

Ivanti's self-service agent is a genuine, persona-based agentic AI that can autonomously create incidents, submit requests, and search knowledge bases using RAG but it reached general availability only in 2026, much of the Ivanti customer base doesn't have it yet, and its documented channels never include Teams or Slack. Workativ connects to Ivanti and delivers that same kind of self-service in whichever chat platform your teams actually use today, plus extends workflows into Jira, Okta, and 100+ other apps. Workativ and Ivanti's own AI are complementary Ivanti stays your system of record.

Workativ connects to Ivanti Neurons via its public REST API, using OAuth2 authentication and role-based access controls that respect your existing Ivanti permission structure. Workativ reads live Ivanti data ticket status, asset records, CMDB entries, knowledge base content and writes back where permitted: creating tickets, submitting access requests, and triggering workflows into Jira, Okta, and other systems outside Ivanti.

Workativ automates workflows that start in Ivanti and extend into systems its AI doesn't reach: new hire onboarding (an Ivanti ticket triggers Okta provisioning and a day-1 Teams or Slack checklist), access request approval (employee requests from chat, manager approves from chat, Ivanti ticket updated), asset assignment from Ivanti's CMDB when a new hire needs equipment, and offboarding (an HR trigger creates an Ivanti ticket and revokes access across connected systems).

Yes. Employee asks from Microsoft Teams. Workativ verifies identity, resets the password through Ivanti's workflow or the connected identity provider, and confirms in the same thread no ticket required for a routine reset. For anything outside policy, the agent creates an Ivanti ticket with full context rather than guessing.

Yes. Ivanti's customer base skews toward large enterprise, with roughly half of its customers above 1,000 employees and the 1,000 to 5,000 employee range the single most common band the kind of organization that has usually standardized on Microsoft 365 and Teams. Workativ fits that same scale and meets those teams in Teams specifically, not just Slack: a no-code setup IT can configure directly, published pricing with no custom quote required, and deployment in 3 to 5 days.

Yes. When HR triggers a new hire, Workativ creates the relevant Ivanti ticket, provisions the Okta identity account with correct role and groups, and delivers a day-1 checklist to the new hire in Teams or Slack before they start. Ivanti remains the system of record for the ticket. IT sets the workflow up once it runs for every new hire without manual steps.

Yes. Employees ask from either platform and Workativ returns live status from Ivanti open, in progress, resolved, along with the assigned technician and last update. No portal login, no email to IT, no waiting on a notification that may or may not arrive.

Yes. Workativ connects to Ivanti using OAuth2 authentication with role-based access controls. The AI agent only reads and writes what it has been explicitly permitted to access. Ivanti data is never used to train models. PII is masked in all conversation logs. Every Ivanti action is logged to an immutable audit trail. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant.

3 to 5 days for standard IT self-service password resets, access requests, ticket status, and policy Q&A. No developer required. No implementation project. Workativ's no-code platform connects Ivanti, configures the AI agent, and deploys it to Teams, Slack, or both. Cross-system workflows into Jira or Okta typically add a small configuration step.

No. Ivanti's agentic AI is a genuine, promising capability for the portal and mobile experiences it's built for, though it only reached controlled commercial release in April 2026 and most Ivanti customers are still on the earlier, non-agentic capabilities rather than the new self-service agent. Workativ extends self-service into Teams and Slack today, channels Ivanti's own launch materials don't name at all, and connects Ivanti events to Jira, Okta, and systems outside Ivanti's own ecosystem. The two can run side by side, with Ivanti staying your system of record.