HaloITSM chatbot for IT Helpdesk

A basic FAQ bot explains Halo ITSM's self-service process. Workativ's Halo ITSM chatbot automatically logs tickets with the correct workflow and category, and can resolve straightforward requests such as password resets without requiring manual ticket handling.

Employees describe their issue in Slack. The chatbot classifies the request, creates or updates the corresponding Halo ITSM ticket using the appropriate workflow, and posts status updates back into the same Slack conversation.

As a native Microsoft Teams app, employees can raise incidents, request access or hardware, and check ticket status, while Workativ keeps Halo ITSM tickets, assets, and CMDB records synchronized in the background.

Workativ automates ticket creation and updates, asset and configuration item lookups, approval routing, password resets, access provisioning, and new-hire IT setup all initiated through conversational interactions instead of Halo ITSM forms.

Workativ integrates Halo ITSM with Azure AD, Okta, Microsoft 365, Slack, Microsoft Teams, SharePoint, and 100+ additional applications, enabling end-to-end automation across ticketing, identity, and collaboration systems.

With Workativ's pre-built Halo ITSM integration and ready-made workflow templates, most organizations can deploy within 5–7 days without requiring a developer or implementation partner.

Requests outside the automation scope are routed to the appropriate Halo ITSM team and workflow stage with the correct category, priority, and complete conversation history, allowing agents to begin work immediately with full context.

Halo ITSM's self-service portal requires employees to navigate to web-based forms. Workativ brings the same request logging and issue resolution directly into Slack and Microsoft Teams, allowing employees to resolve issues without leaving the collaboration tools they already use.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, audit logs, MFA/SSO support, and permissions aligned with your existing Halo ITSM teams and ticket access rules.