Gusto chatbot with automation

It answers questions about paystub availability, PTO balances, and benefits enrollment windows, and takes action: submitting time-off requests, routing manager approvals, and guiding employees through benefits enrollment steps directly in chat.

A basic FAQ bot can explain Gusto's PTO policy. Workativ's chatbot checks the employee's actual live Gusto balance and submits the real request, so employees get accurate, individual answers instead of generic policy text.

An employee asks about leave or benefits in Slack or Teams. The chatbot checks live Gusto data, submits the leave request or walks the employee through benefits enrollment, routes any needed manager approval, and confirms once the Gusto record is updated.

Deployed as a native Slack app, employees interact with the chatbot directly for paystub, PTO, and benefits questions, with no separate Gusto login required for routine requests.

As a native Teams app, employees get the same self-service experience for paystubs, PTO, and benefits, with actions reflected back into Gusto in real time.

Workativ connects Gusto with Azure AD, Okta, Microsoft 365, Slack, Microsoft Teams, and 100+ other apps — useful for small businesses pairing Gusto payroll with separate IT and identity tools.

With a pre-built Gusto API integration and templates for PTO, paystub, and benefits self-service, most small and mid-sized teams deploy within days without developer involvement.

Payroll discrepancies, tax form questions, or benefits exceptions are routed to your HR or finance team via a shared inbox with full conversation context attached.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with PII and payroll data redaction, role-based access control, and AI guardrails limiting exactly what the chatbot can view or change in Gusto.