ConnectWise chatbot for IT Helpdesk

A basic FAQ bot can explain how to submit a ConnectWise ticket. Workativ's ConnectWise chatbot creates the ticket under the correct company, board, and service type automatically, applying the appropriate SLA and time-tracking category without manual triage.

An end user or technician messages the chatbot in Slack describing an issue. The chatbot identifies the correct company and board, creates or updates the ConnectWise ticket, and posts status updates back into the same Slack thread.

As a native Microsoft Teams app, users can log tickets, check ticket status, or request approvals, while Workativ keeps the corresponding ConnectWise ticket and time entries synchronized.

Workativ automates ConnectWise ticket creation and updates, SLA and ticket status checks, approval routing, and common IT requests such as password resets reducing manual triage across an MSP's client base.

Workativ connects ConnectWise with Azure AD, Okta, Microsoft 365, Slack, Microsoft Teams, and 100+ other applications, enabling technicians to resolve identity and access issues for multiple clients from a single interface.

With a pre-built ConnectWise Manage API integration and ticketing templates that support multi-company board structures, most MSPs can deploy the chatbot within 5–7 days.

Workativ automatically maps each conversation to the correct ConnectWise company, contact, and agreement based on the requester's identity, ensuring tickets and SLAs are never misapplied across clients.

Requests outside the automation scope are routed to the appropriate board and technician queue in ConnectWise with the company, priority, and complete conversation history attached, eliminating the need to re-establish context.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, per-client data isolation, audit logs, and MFA/SSO support designed for MSP multi-tenant environments.