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FAQ Chatbot Builder

Build an FAQ Chatbot That Answers From
Your Actual Company Knowledge

Our easy-to-use no-code chatbot builder helps you build and manage simple to complex conversations, FAQs, integrate app workflows, and personalize your bot in minutes. Deliver autonomous workplace support with purpose built intelligent chatbots.

FAQ Chatbot Builder

IT Teams of all sizes trusts Workativ AI to automate IT Operations & Support

Companies using Workativ: GoTo, Learnpath, MERIT, Lagardère, Kraft Heinz
Chatbot Builder Platform

Everything you need to build and run an AI
chatbot no developers needed.

Workativ's Al chatbot platform gives you everything to automate tasks and deliver employee support in Slack and Teams.

Simple and intuitive FAQ </br> bot builder

Simple and intuitive FAQ
bot builder

A simple, visual interface to build an FAQ chatbot without any coding. Enter your questions, the different ways employees might phrase them, and your answers or connect a knowledge source directly and let Workativ generate grounded answers automatically.

How to build chatbot

Go live in days - not months.

Workativ's no-code platform is purpose-built for HR and IT teams, not developers. No custom integration work

Upload your knowledge connect SharePoint, Confluence, Notion, or Google Drive
Chatbot benefits

Scale your support with
AI-powered chatbot auto-resolution

Grounded in Your Docs.

Grounded in Your Docs

Answers pulled from your actual SharePoint, Confluence, or Notion content, not generic responses.

Grounded in Your Docs
Auto-Sync on Change

Auto-Sync on Change

Answers update automatically when your
source documents change no manual
bot edits.

Auto-Sync on Change
Live in Days

Live in Days

No developer or implementation partner
required to launch your FAQ
chatbot.

Live in Days
App stack integrations

Connect Chatbot with
100+ apps, and 1000s of automations instantly. No coding

Workday logoWorkday
ADP logoADP
UKG logoUKG
Sage HR logoSage HR
Oracle HR logoOracle HR
BambooHR logoBambooHR
ServiceNow logoServiceNow
Freshservice logoFreshservice
Jira (JSD) logoJira (JSD)
ServiceDesk Plus logoServiceDesk Plus
Okta logoOkta
Azure AD logoAzure AD
SharePoint logoSharePoint
Confluence logoConfluence
Google Drive logoGoogle Drive
Notion logoNotion
Slack logoSlack
Teams logoTeams
Office 365 logoOffice 365
Outlook logoOutlook
Gmail logoGmail
Dropbox logoDropbox
Twilio logoTwilio
Lucca logoLucca
100+ More
Security & Compliance

Enterprise-grade security
built into every chatbot integration.

Workativ security certifications SOC 2 Type II, ISO 27001, GDPR, HIPAA compliant
Immutable audit trail
Role-based access controls
Secrets & token masking
Prompt injection protection
SSO & MFA
SIEM integration

Ready to build your chatbot?

Connect with Slack or Teams with a pre-built chatbot no code, no implementation partner, no wait.

Frequently
asked questions

How Workativ's FAQ chatbot answers from your real
HR and IT documentation and how it's set up.

What is an FAQ chatbot?

An FAQ chatbot answers repeated employee questions automatically, using either a fixed list of question-answer pairs or, in Workativ's case, live retrieval from your actual company documents so answers stay accurate as policies change.

How is Workativ's FAQ chatbot different from a static FAQ list?

A static FAQ bot answers from a fixed set of pre-written Q&A pairs that go stale over time. Workativ connects to SharePoint, Confluence, Notion, or uploaded documents and re-syncs automatically, so answers reflect your current policies without manual updates.

Can the FAQ chatbot answer questions it wasn't explicitly programmed for?

Yes. Because Workativ retrieves answers from your connected knowledge sources rather than a fixed script, it can answer a wider range of phrasings and questions than a traditional keyword-matched FAQ bot.

Which knowledge sources can the FAQ chatbot connect to?

Workativ connects to SharePoint, Confluence, Google Drive, and Notion, or accepts direct document uploads such as an employee handbook, benefits guide, or IT policy document.

Does the FAQ chatbot update automatically when our documents change?

Yes. Connected knowledge sources auto-sync, so when a policy document is updated the chatbot's answers reflect the change without anyone manually editing the bot.