Slackbot is the hottest new trend in business automation and customer service. In this blog, we will take a look at the benefits that it can bring and how you can use them to make your company run smoother, faster, and better.

As the use of IT grows, the competition is also growing. While email is useful for long-form, asynchronous communication, team chat applications are necessary for contemporary teams that work in real-time. After email and IRC, instant messaging workplace chat tools like Slack are maybe the most significant innovation in professional communication.Slack is a collaboration tool that allows you and your team to work together to complete tasks.

Slack has you covered for everything from project kickoffs to budget talks and everything in between. It isn't just another platform where you can schedule meetings with your coworkers, have a conversation with a buddy, or keep track of the tasks you've been allocated. It's a lot more than that:

• Within Channels, conversations are categorized by teams, projects, and even office locations.

• A powerful search engine that can help you quickly locate messages and files.

• Using shared channels and guest accounts, you can collaborate with other colleagues without leaving Slack.

• You can select from a large number of applications and integrations in the Slack App Directory.

• Your data is safe on completely secured servers thanks to a range of security mechanisms.

• Check your emails

• Integrate with Trello, JIRA, and plenty of other programs.

• Monitor tweets that include a specific hashtag or phrase.

• Make sure your calendar is updated.

• Keep track of your reminders and meetings

• Keep track of your company's resources and repositories

Bots have emerged as an essential part of the technology and communication landscape in recent years. Numerous contact centers and businesses seem to be reaping the benefits of having bots manage at least part of their tasks. However, although machine learning and bot technology may be the way of the future, they are not without pitfalls.

Because of the collaborative character of the new agile framework and the push toward digital transformation, bots assist us in automating numerous difficult activities and ensuring the seamless operation of communication and collaboration services. Indeed, Slack has evolved into a robust platform for developers to create and integrate bots into their workflow. The question is whether adding more bots to a system really makes it more successful, or if it just opens the door to new security risks.

Starting with Slack, which has elevated your team's collaboration to the next level, particularly for remote teams. Slackbots, on the other hand, wowed with their ability to automate many operations inside Slack, such as task management, HR administration, event management, and so on, transforming Slack into a great team collaboration tool.

Slack chatbots, also known as Slackbots, can be programmed to do a wide range of functions. Rules or artificial intelligence (AI), natural language processing (NLP), and machine learning can be used to drive these bots. The possibilities are unlimited, from serving as email management tools to sending reminders and alerts to team members, data collection and data analysis, and even increasing business spirit.

Slackbots have grown in potency over the past several years, and the distinction between highly productive teams and slackers is frequently determined by the Slackbots they use. Slackbots, in other words, enable teams to transform their Slack workspace into powerful operations centers with limitless possibilities.

There is a Slackbot for any purpose, whether you want to perform regular staff surveys directly in Slack, ease the onboarding process, or share and keep team resources in one location. Slackbot has become a necessity for businesses to keep a strong competition. This bot works 24/7 and can automate the work of your IT team.

Each department in a business may benefit from Slackbots and applications. Apps like GitHub can notify developers when new code is posted to a repository, or when a new problem is generated or an existing issue is handled. DevOps may use tools to monitor server load in real-time and take actions such as deploying additional servers or configuring monitoring from inside Slack.

Let us now explore how Slackbots are benefitting the IT and HR sectors.

Available around the clock

People spend an average of 7 minutes waiting to be assigned to an agent. The days of waiting for the next available operative are long gone. Live chat and other kinds of communication, such as emails and phone calls, are being replaced by bots.

Since Slackbots are essentially virtual robots, they never grow bored of following your commands. They will be able to work every day of the year without needing to take a break. This boosts consumer satisfaction and helps your organization grow to newer levels

Quickly escalate complaints

The ability to effortlessly take actions in other applications right from the chat interface is what actually sets Slackbot distinct from other chatbots. You can immediately escalate a ticket to another team—such as engineering or DevOps—right from Slack if a support problem is particularly critical.

When the Slackbot detects a critical customer or a product-related issue, it will ask whether you want to escalate the problem to the engineering team. You can file a ticket and escalate it to engineering without even leaving Slack

Faster approval of IT requests

Businesses are becoming more and more high-tech. However, technology still depends on physical components and equipment, and waiting for them may be the most frustrating element of dealing with IT issues. They must be requested, ordered, delivered, and installed, which might take weeks or months. Waiting is never good, but it's worse when you're attempting to resolve an IT problem that can create havoc in the organization.

The Slackbot may help you expedite the process by approving IT requests. Using Slackbot, the specified approver or channel will get a message containing the appropriate request details after the user request is submitted. The requester will get a direct message after the request has been approved (or denied).

Taking care of complaints

According to research, humans can only focus on 3–4 things at once. If you go above that, you will almost certainly be liable to cause. Slackbots, on the other hand, may converse with thousands of individuals at the same time. No matter what time of day it is or how many people contact you, you will respond to each and every one of them immediately.

Performance evaluation

The most challenging and significant component of a manager's job is annual performance evaluations. The whole procedure is excessively time-consuming, and companies wind up spending months, doing these audits. Employees are required to complete lengthy questionnaires, surveys, and documents towards the end of the year. During this time, an organization's production drops by 40% on average because the whole staff is consumed with filling out forms rather than focusing on the job at hand.

Senior managers and HR are the worst hit since they must spend additional 3–4 weeks going through and analyzing the obtained data, resulting in a substantial loss of productivity. A Slackbot can dramatically cut down on the time taken to accomplish the entire process. Be it assisting with questionnaires, sending timely reminders to employees to complete them, collect them back and initiate the appraisal workflow, and a lot more

HR bots are not just wants but needs.

Robotic technologies and chatbots automate manual, repetitive, and rule-based processes. They’re also simple to deploy. With Artificial Intelligence and machine learning, Slack HR chatbots can collect, evaluate, and record information while engaging with users much as people would in the real world.Here are a few examples of how chatbots are transforming the way HR works:

Recruitment

Hiring can be done by a one-person team for startups. However, if the firm expands, bringing in hundreds of new staff might be challenging. Scaling is a major issue for HR. Slack chatbots can help to streamline this process by gathering information from candidates, providing instructions, conducting background checks, initiating verification processes, etc

Orientation of new employees

When new workers are hired, they go through an onboarding process to get them up to speed as quickly as possible. With just a few new hires, this is simple to do. HR chatbots, on the other hand, make onboarding simpler for larger firms by communicating with workers and even integrating with popular employee management solutions to make the entire process seamless

Employee training and development

Who wants to spend the whole day watching typical training films and dull PowerPoint presentations? Chatbots are particularly successful for training since they are more engaging and urge everyone in the room to participate.

Enrollment in benefits

Do you realize that only in benefits enrollment, do workers spend hours filling out forms and attempting to grasp the process? Enrolling in benefits might be complicated, resulting in low productivity. Not just that but they are prone to errors. HR bots are less prone to make errors, are less likely to get confused, and can assist workers in promptly enrolling in benefits.

Company FAQs

How many times have you given the same answer? Creating a specialized support center to handle frequently asked questions about corporate regulations is old school and costly. Your organization can have a mobile HR assistant that answers inquiries quickly by combining chatbots with machine learning and the capacity to interpret natural language. Health benefits, vacation days, payroll inquiries, compensation, and other typical employee issues may be answered by HR bots.

Requests for leave

Processing leave requests for hundreds of workers using spreadsheets is a massive undertaking. Employees can make leave requests immediately using the Slackbot, even if they are on the road. HR managers can benefit from real-time information using dashboards and analytics regarding who is on leave even before the office even opens through robust reporting capabilities.

By now we are assuming you’re already a fan of Slackbot. Learn how Slackbots are boosting communication in a hybrid workplace with their comprehensive features. Want to build a no-code Slackbot in minutes? Hop in here.

In conclusion, Slackbot has revolutionized the way IT and HR professionals communicate and manage tasks. By automating simple tasks, Slackbot allows professionals to focus on more important things. Additionally, Slackbot is customizable, making it the perfect tool for any organization.

The chatbot can drastically improve communication and collaboration within your organization. While Slackbots may function as virtual assistants and aid with a number of day-to-day activities, they're also fantastic revenue-generating tools that can benefit your organization.

Creating a Slackbot has never been easier. With platforms like Workativ, you can build an AI- and NLP-powered chatbot in minutes, even if you don't know to program. The platform's robust visual dashboard simplifies the analysis and optimization of your chatbot. Want to know the best part? It is entirely free to get started.

Now that you know why using slack as an internal help desk can help transform your workplace support, why not combine it with Workativ assistant to let your employees get the best out of your internal IT support?

• 24×7 availability

• Quicker resolution time

• Well integrated with other apps

• Productive and satisfied employees

• Cost savings

With slack’s superior features and Workativ assistant’s conversational ai-powered automation, you can transform your organizations. Let’s transform your business slack channel into powerful IT and HR tools. Get in touch to get started!