Communication has changed a great deal in the last few years. Where communication was once largely between just people physically in the same room or same building, today it's now largely between people who are a great distance apart. This shift in communication has been brought about by advances in technology. One of the biggest changes has been the advent of instant messaging and automated bots.

How about a one-stop-shop for communication needs, including message scheduling, notifications, and feedback?

We hear you,

In this blog, we look at why every organization needs slackbots for workplace support.

Slackbot is a messaging platform that helps organizations manage communication and keep everyone on the same page. It's like a virtual assistant that responds to messages automatically, helping to keep everyone organized and on track. Slackbot is perfect for any organization because it helps people communicate more effectively, eliminates the need for extra emailing, and keeps conversations moving forward. Slackbot is a big reason why Slack is so successful as a platform. This handy little feature acts as an assistant to every user. It is there to help you execute, automate, and complete tasks create discussion channels, and more through a simple message. It learns from your habits and can even complete some basic tasks on its own, without you needing to even log in!

It’s designed to make work-life easier since it can be integrated with other systems, such as email and calendars, to help users stay organized. It can be used to respond to questions, provide suggestions, and handle tasks. It can also monitor conversations and alert employees when there is an important message. Slackbot has been adopted by many organizations for its efficiency and convenience.

Slackbot has many benefits for any organization, but it especially shines in organizations with a high volume of communication and workflows. Slackbots can improve communication in a hybrid workplace with their comprehensive features, especially in the fields of HR and IT Support. By taking advantage of Slackbot, you can boost team productivity and communication.

Communicate effectively

Businesses that use Slack often have strong communication, and using a chatbot can enhance that.Slackbots can organize meetings and give information instantaneously. Now your employees can use their time on more complex tasks rather than replying to inquiries or scheduling meetings

Organize tasks easily

On average we spend at least 60 - 80 mins on switching apps, not only is this a huge time killer it can also affect your machine making it slower eventually. A slackbot can assist your organization to integrate all business systems and serve as a binder. Instead of switching from one software to another, employees will be able to pose a query or place a request to your Slackbot to do whatever tasks they need.

Ensure all of your departments are in harmony

Successful company models divide their activities into several divisions. The majority of the time, each department is dealt with separately, which can lead to synchronization problems and poor experiences. Slackbots can synchronize all departments by sending out notifications, verifying that they've been sent, and addressing any inquiries about the change

PA with no cost

You know hiring an assistant isn’t an easy job. It is time-consuming and expensive. What if you could have a personal assistant not only for yourself but your entire team? That too, for free.

A Slackbot is the best PA one can have. It will provide you and all of your workers with a dedicated assistant to help you manage your tasks without having to spend a penny.

Big data analysis

Most organizations rely heavily on big data to succeed. Big data specialists don't come easily. You need to devote hours of effort to evaluating these data which can be expensive and cumbersome. Slackbots can come to your rescue again. It can assist you by classifying and analyzing large amounts of data in a short period. The greatest feature is that they can report these results to stakeholders, relevant members of the team, or concerned parties as requested.

Increased scalability

Many software solutions have one major flaw: they're not designed to grow. Bots on the other hand are built to engage with thousands of people at once, making them an excellent tool that will grow with your organization as it grows.

Reduce the amount of time it takes to complete a task

Chatbots can drastically decrease turnaround and production time without sacrificing quality since they increase communications, assist your staff manage their time, and eliminate the need for unimportant activities.

Facilitate smoother business operations

Companies that supply services and goods to other companies can employ Slackbots to deliver a more streamlined and seamless experience for customers.Instead of overburdening your sales force, you can have your bot handle queries and train it to send in a sales professional after your prospective customers have shown genuine interest in your goods or services.

All this sounds amazing but I am sure it will be complicated to build a slackbot. We would need extensive coding skills, a lot of time and it will be really expensive. I don’t think we are ready for it now.

This is what our first customer told us before our demo.

But not long after that, they have referred Workativ to many organizations and our partnership has been going stronger than ever.

Workativ is a FREE no-code SaaS platform that enables businesses to design, automate, and implement conversational AI chatbots in under 60 minutes. It is a cognitive workplace automation platform designed for IT teams to streamline services and provide outstanding workplace IT support for employees.

What makes it different from the rest?

Workativ has a sophisticated app workflow automation engine and an out-of-the-box automation marketplace with prebuilt bots, as well as 600+ pre-built app workflows for the chatbot, in addition to the chatbot.Workativ Assistant can entirely automate a request, such as new employee onboarding, distribution list creation and management, account unlocks, password resets, ticket creation, and much more.

The result?

Thanks to a completely automated solution with an automation marketplace for processes, the time spent answering problems and requests is substantially reduced from hours to a few seconds allowing workers, HR, and IT Help Desk support staff to be more productive.

Employee satisfaction is just a click away

Employees want real-time support regardless of where they are or whatever channel they use — a demand that every organization must meet. Employees expect organizations to deliver a smooth employee service experience. This basically involves providing the staff with 24-hour support on their smartphones through their preferred chat channels. With Workativ Assistant, you have the freedom to provide precisely the sort of help that your employees want.

At Workative, we've integrated our process automation and conversation builders into a single platform that makes it simple to trial out, design, and deploy an intelligent virtual assistant at a low cost. Workativ Assistant enables you to automate time-consuming tasks and provide self-service assistance to workers through virtual assistants, enabling you to deliver round-the-clock IT support.

Benefits of Workativ

Workativ Assistant is a cognitive workplace automation suite that aims to change the way businesses deliver IT help to their employees. Workativ Assistant assists businesses in creating a purpose-built Virtual Assistant with RPA capabilities to tackle recurring workplace concerns and service requests.

• Workativ Assistant's key features include the ability for businesses to quickly develop, deploy, and train Virtual Assistants using a simple, easy-to-use visual interface.

• It includes a comprehensive IT Process editor that allows you to develop, create, and execute complex IT processes.

• Virtual assistants can be easily implemented on well-known conversational channels like Slack, Skype, or even self-service portals.

• Workativ Assistant provides great flexibility to IT teams by automating time-consuming processes and allowing end-users to access suitable workplace help from anywhere and at any time.

Make your IT Helpdesk more proactive to increase the efficiency of your IT employees. Workativ Assistant has a user-friendly interface, a revolutionary new approach to SLAs, and customized workflows to automate time-consuming tasks. It works with a variety of communication platforms, including Slack, Teams, Skype, including your current portal.

Workativ Assistant enables IT, teams, to serve workers more quickly than ever before. We've progressed beyond traditional workplace help systems with our solution, including Helpdesk-specific features like:

Simple Easy to Use interface (EUS)

A user interface that is simple and easy to use in order to develop sophisticated IT processes that include different aspects such as forms, approval, verification, ticket production, and so on. It is engineered for IT teams to focus on employee/user satisfaction while eliminating design challenges.

Automation Catalogue

An extensive repository of pre-defined automation workflows that allow low-coders to effortlessly manage and execute basic IT processes. Designed for IT teams to begin their workplace automation straight away rather than designing workflows/processes from the ground up.

Conversational forms

Gather useful information from the end-user in a more engaging and interactive manner. To provide seamless workplace assistance, create interactive forms that encourage users to contribute the information you need.

Flexible Digital Experience

Workativ Assistant can be integrated with popular digital channels to provide users with immediate workplace support from any location at any time. Users can instantly use their chosen app, such as Slack or Skype, to report workplace concerns, follow up, and get them fixed without the need for external assistance.

Transform your IT support

Convert your present IT support to a digital model with RPA-induced Virtual Assistants in days. Proactively addressing workplace concerns in a more intelligent manner can enhance the workplace support experience for users. Instead of just focusing on tickets, concentrate more on resolving issues.

Automation Builder

Customize processes using an easy-to-use workflow generator, integrate with all critical business systems, and automated from start to end. Save time by regularly analyzing and modifying processes to improve the support experience.

Dialogue Builder

Create logic-driven conversations for users to employ in order to raise and address workplace concerns in a more conversational style. With our sophisticated intent detection tool, you can convert any complicated interactions into human-like dialogues.

Employees and your IT Helpdesk staff will benefit from a contemporary, flexible workplace IT support experience. You'll be able to delight your staff while also increasing overall productivity and boosting profitability. Workativ Assistant gives your IT Helpdesk staff the power of cognition, simplicity, and automation.

Try Workativ Assistant now for free.

Now let us look at a real-time example of how Workativ actually works:

Here we have taken a pre-built Support Chatbot as an example. Let us see how to download pre-built app workflows and go live instantly using just one-click integration.

Here we have considered the use case of “unlock account” queries.

Step 1. Creating a bot workspace

When you sign up for Workativ Assistant, you’ll be required to name your workspace. You can provide the name of your organization as a workspace name.

Step 2. Download your bot

Download a prebuilt Support bot from the bot Marketplace

There are many workflows available as shown in the image below in dialogs home page. Configure you Support Bot with you favorite app workflows (unlock account, password resets, user provisioning, access management, asset requests, apply leave, onboarding, and much more)

Once you are done connecting the respective workflows you can click try me to test the conversation.

Step 3: Deploy the Support bot in your favorite chat channel

Congratulations! Your Bot is ready to serve you.

In conclusion, Slackbots can be created without any coding in minutes with Workativ. They provide support for workplace issues and can be customized to fit the needs of your business.

Try Workativ Assistant now for free.