HaloITSM AI agent for your IT help desk.

Partially. Halo's own marketing describes its Conversational Agent as working across web chat, Teams, Slack, and the self-service portal. An independent, sourced comparison of what's actually documented found the Teams bot is command-based (find a ticket, follow a ticket) and Slack's integration delivers notifications, not open conversational self-service. Genuine conversational, action-taking employee AI for Halo customers has typically come from third-party tools. Workativ deploys a HaloITSM-connected AI agent natively in Slack that answers questions and takes action directly in conversation.

Halo AI is bundled into every HaloITSM licence at no extra cost and does real work inside the platform auto-classification, ticket clustering, knowledge article drafting, and a Process Agent layer that can auto-resolve known issues on a schedule. Its Conversational Agent is strongest inside HaloITSM's own self-service portal and web chat; in Slack, the documented experience is notifications, and in Teams it runs on specific commands. Workativ connects to HaloITSM and delivers full conversational self-service in Slack password resets, access requests, ticket creation plus extends workflows into Jira, Okta, and 100+ other apps outside Halo's own ecosystem. Workativ and Halo AI are complementary HaloITSM stays your system of record.

Workativ connects to HaloITSM via its public REST API, using OAuth2 authentication and role-based access controls that respect your existing HaloITSM permission structure. Workativ reads live HaloITSM data ticket status, asset records, knowledge base content and writes back where permitted: creating tickets, submitting access requests, and triggering workflows into Jira, Okta, and other systems outside HaloITSM.

Workativ automates workflows that start in HaloITSM and extend into systems Halo's own AI doesn't reach: new hire onboarding (a HaloITSM ticket triggers Okta provisioning and a day-1 Slack checklist), access request approval (employee requests in Slack, manager approves in Slack, HaloITSM ticket updated), asset provisioning from HaloITSM's CMDB when a new hire needs equipment, and offboarding (an HR trigger creates a HaloITSM ticket and revokes access across connected systems).

Yes. Employee asks in Slack. Workativ verifies identity, resets the password through HaloITSM's workflow or the connected identity provider, and confirms in the same thread no ticket required for a routine reset. For anything outside policy, the agent creates a HaloITSM ticket with full context rather than guessing.

Yes. HaloITSM's customer base skews mid-market to enterprise, with the largest single tier in the 1,000 to 4,999 employee range and strong representation from 51 to 1,000 employees. Workativ fits that same range: a no-code setup IT can configure directly, published pricing with no 250-agent minimum to see a number, and deployment in 3 to 5 days.

Yes. When HR triggers a new hire, Workativ creates the relevant HaloITSM ticket, provisions the Okta identity account with correct role and groups, and delivers a day-1 checklist to the new hire in Slack before they start. HaloITSM remains the system of record for the ticket. IT sets the workflow up once it runs for every new hire without manual steps.

Yes. Employees ask in Slack and Workativ returns live status from HaloITSM open, in progress, resolved, along with the assigned technician and last update. No portal login, no email to IT, no waiting on a notification that may or may not arrive.

Yes. Workativ connects to HaloITSM using OAuth2 authentication with role-based access controls. The AI agent only reads and writes what it has been explicitly permitted to access. HaloITSM data is never used to train models. PII is masked in all conversation logs. Every HaloITSM action is logged to an immutable audit trail. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant.

3 to 5 days for standard IT self-service password resets, access requests, ticket status, and policy Q&A. No developer required. No implementation project. Workativ's no-code platform connects HaloITSM, configures the AI agent, and deploys it to Slack. Cross-system workflows into Jira or Okta typically add a small configuration step.

No. Halo AI remains genuinely useful for the in-platform work it does well ticket triage, clustering, knowledge article generation, and scheduled Process Agent automation. Workativ extends real conversational self-service into Slack, where the documented Halo experience is notifications rather than conversation, and connects HaloITSM events to Jira, Okta, and systems outside Halo's own ecosystem. The two run side by side, with HaloITSM staying your system of record.