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Connect Workativ's no-code AI Agents to Freshservice and let employees resolve IT requests in seconds on Slack or Teams without ever opening a ticket form. No developers. No months of setup.
Book a demo
Freddy AI Agent only works on the Enterprise plan ($119/agent/month). Mid-market teams on Starter, Growth, or Pro can't access it at all.
Even Enterprise users pay an extra $29/agent/month for Freddy Copilot plus only 1,200 sessions/year per license before overages kick in.
Freddy AI stays inside the Freshworks ecosystem. IT workflows routinely cross Okta, Azure AD, Workday, Jira, Freddy can't automate across them
Configuring Freddy AI requires admin work, purchasing add-ons, assigning licenses, and integrating channels often taking weeks, not hours.
Every workflow below creates, updates, or closes a Freshservice ticket automatically with zero manual touch.
Auto-create employee profiles in Oracle HCM, assign onboarding tasks, share policy documents, and answer new hire questions all before day one.
Check PTO balances, submit leave requests, approve or escalate via Slack or Teams, with real-time sync back to Oracle HCM leave records.
Answer questions about health plans, guide employees through enrollment windows, and confirm benefit selections replacing hundreds of HR tickets per open enrollment cycle.
Employees submit requests conversationally. AI routes the Freshservice service request to the right team, collects approvals, and updates status in real time.
Workativ's Agentic RAG pulls from your Freshservice knowledge base, SharePoint, Confluence, and more delivering precise, citation-backed answers and deflecting tickets before they're created.
Employees check their Freshservice ticket status, add comments, or close resolved issues all from Slack or Teams, without visiting the Freshservice portal.
Freddy AI is powerful within Freshworks. But for mid-market and enterprise IT teams who need more flexibility, broader integrations, and predictable pricing Workativ is the smarter choice.
| Capability |  |  Freddy AI |
|---|---|---|
| Available on all plan levels |  Starter ($99/mo) and up |  Enterprise plan only ($119/agent/mo) |
| Predictable session-based pricing | Fixed monthly sessions |  1,200 sessions/year; overages unpredictable |
| Multi-system workflow automation | 100+ app integrations (Okta, Azure AD, Workday...) | Primarily within Freshworks ecosystem |
| No-code AI Agent builder | Full no-code studio, go live same day | Requires admin setup, license assignment |
| Slack & Teams deployment | Native on both channels | Available (Enterprise plan) |
| Shared live chat human handover | Unified inbox with full context | Basic escalation to agents |
| Multi-agent agentic reasoning | Multi-agent orchestration for complex tasks | Single agent, limited orchestration |
Workativ connects to your Freshservice account, your knowledge base, and your team's Slack or Teams workspace then AI Agents handle the rest.
Join IT teams resolving 80%+ of tickets automatically without replacing Freshservice. Start free today.
Book a Demo"We were evaluating Freddy AI but it was locked to the Enterprise plan. Workativ gave us the same AI power at a fraction of the cost and it connects to our Okta and Azure AD too, which Freddy couldn't do alone."
Financial Services, 3,200 employees
""We went live in one afternoon. Our IT team now handles 80% fewer Tier-1 tickets. Employees love that they can just ask on Teams and get answers instantly Freshservice tickets are created automatically.""
SaaS Company, 1,800 employees
"The pricing transparency alone made Workativ stand out. We knew exactly what we were paying. The onboarding automation across Oracle HCM and AD cut our new-hire time-to-productivity by 3 weeks."
Healthcare Technology, 900 employees
Workativ connects your Freshservice environment to every system your IT team touches enabling multi-step automation that Freddy AI simply can't do alone.
Unlike Freshservice's Freddy AI add-on model, Workativ's session-based pricing scales predictably with usage not with your headcount.