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Ticket Automation Chatbot

Intelligent ticket automation
chatbot for your IT Support

Workativ helps you automate your incoming support tickets, save costs, and increase agent productivity by a ton.

Chatbot Builder

IT Teams of all sizes trusts Workativ AI to automate IT Operations & Support

Companies using Workativ: GoTo, Learnpath, MERIT, Lagardère, Kraft Heinz
Ticket Automation Chatbot Capabilities

Everything you need to build and run a ticket automation chatbot no developers needed.

Workativ's Al chatbot platform gives you everything to automate tickets and deliver employee support in Slack and Teams.

Chatbot for smart </br> ticket classification

Chatbot for smart
ticket classification

With Workativ, your incoming tickets are qualified by the chatbot and gets passed to a live agent only if required. The tickets to be passed to the agent are categorized and assigned with the right information to the right agent.

Live Agent Handover

Live Agent Handover

Workativ offers seamless ‘agent handover’ of chatbot to live agents with complete context and user conversation history so your agents can pick up right where the bot left, avoiding any user frustration – but most importantly solving end-user issues right away.

Make your MS Teams a live agent channel instantly.

How ticket automation goes live

Go live in days - not months.

Workativ's no-code platform is purpose-built for HR and IT teams, not developers. No custom integration work.

Upload your knowledge connect SharePoint, Confluence, Notion, or Google Drive
Chatbot benefits

Scale your support with Al powered
chatbot with auto-resolution

78% Tickets Resolved Automatically

78% Tickets Resolved Automatically

NMDC automates 78% of 6,000 monthly IT tickets without helpdesk involvement.

78% Tickets Resolved Automatically
<60s Average L0/L1 Resolution

<60s Average L0/L1 Resolution

Password resets and account unlocks resolved in under 60 seconds, zero tickets created.

<60s Average L0/L1 Resolution
Connect your ITSM to Slack or Team

Connect your ITSM to Slack or Team

no code, no implementation partner, no wait.

Connect your ITSM to Slack or Team
App stack integrations

Connect Chatbot with
100+ apps, and 1000s of automations instantly. No coding

Workday logoWorkday
ADP logoADP
UKG logoUKG
Sage HR logoSage HR
Oracle HR logoOracle HR
BambooHR logoBambooHR
ServiceNow logoServiceNow
Freshservice logoFreshservice
Jira (JSD) logoJira (JSD)
ServiceDesk Plus logoServiceDesk Plus
Okta logoOkta
Azure AD logoAzure AD
SharePoint logoSharePoint
Confluence logoConfluence
Google Drive logoGoogle Drive
Notion logoNotion
Slack logoSlack
Teams logoTeams
Office 365 logoOffice 365
Outlook logoOutlook
Gmail logoGmail
Dropbox logoDropbox
Twilio logoTwilio
Lucca logoLucca
100+ More
Security & Compliance

Enterprise-grade security
built into every chatbot integration.

Workativ security certifications SOC 2 Type II, ISO 27001, GDPR, HIPAA compliant
Immutable audit trail
Role-based access controls
Secrets & token masking
Prompt injection protection
SSO & MFA
SIEM integration

Ready to build your chatbot?

Connect SysAid to Slack or Teams with a pre-built chatbot — no code, no implementation partner, no wait.

Frequently
asked questions

How ticket classification, automated resolution,
and agent handover work with Workativ.

What is ticket automation?

Ticket automation uses AI to classify, resolve, and route IT support tickets without a human agent handling every request manually resolving standard requests automatically and escalating only what genuinely needs a person.

What happens when a ticket can't be resolved automatically?

Workativ hands the ticket off to a live agent with the full conversation history and context preserved, so the agent can pick up where the bot left off instead of starting over.

Does ticket automation work with our existing ITSM tool?

Yes. Workativ integrates with ServiceNow, Jira Service Management, Freshservice, and ServiceDesk Plus, so your ITSM tool remains the system of record while Workativ handles classification and resolution in Slack or Teams.

How does the chatbot decide which tickets to resolve automatically?

Incoming requests are classified by type and complexity. Standard, high-volume requests such as password resets or access provisioning are resolved automatically; anything outside that scope is categorized, assigned the correct priority, and routed to the right agent.

Can employees check the status of a ticket without contacting IT?

Yes. Employees can check ticket status, add notes, and receive updates directly in Slack or Teams without logging into the ITSM portal.