Jira AI agent for your IT service desk.

Workativ connects to Jira Service Management via pre-built no-code connectors using Jira REST APIs, secured with OAuth 2.0 and role-based access controls. Once connected, Workativ reads and writes to JSM creating tickets, updating requests, checking status, and triggering workflows all from conversations in Slack or Microsoft Teams. No developer or Atlassian partner required.

Yes. Jira's Virtual Service Agent operates within the JSM portal and help center. Rovo provides AI search and agents across Atlassian products but there is no full Rovo chatbot natively inside Slack or Teams; employees must leave their chat tool to interact with Rovo. Rovo's AI self-service features also require a Premium plan at $51.42 per agent per month. Workativ sits natively in Slack and Microsoft Teams, connects Jira to your full enterprise stack, and deploys in 3–5 days without a Premium plan upgrade or Atlassian partner project.

Yes. Employee reports being locked out in Slack. Workativ verifies their identity, resets the password via Active Directory or Okta, and logs a closed incident in Jira Service Management automatically. The employee is back in under two minutes. No service desk agent involved.

Yes. Employee asks in Slack, Workativ queries Jira and returns the ticket status issue key, current state, assigned team, and expected resolution. No portal login. No call to the service desk. IT teams stop fielding status calls and focus on resolution.

Workativ automates five Jira-connected IT workflows: new hire IT provisioning (HRIS new hire event → Jira device request → Okta identity provision → day-1 Slack checklist), employee offboarding (HRIS termination → Jira access revocation ticket → Okta disable → equipment return), software access lifecycle (employee request in Slack → Jira approval ticket → provision in Okta on approval), P1 incident response (Jira P1 raised → on-call team alerted in Slack → bridge channel created → stakeholders notified), and user provisioning (Jira approval → group membership and licence changes across Okta, Azure AD, and SaaS apps).

Yes. Jira's Virtual Service Agent handles self-service within the JSM portal. Rovo provides AI search and agents across Atlassian products. Workativ is an independent no-code platform that connects Jira to Slack and your full enterprise stack. Workativ complements both: it handles the employee-facing self-service layer in Slack for teams that want Slack-native IT support without a Premium upgrade or Atlassian partner project.

Yes. Employee requests software access in Slack. Workativ creates the Jira Service Management request, routes it to the approver in Slack, and provisions access in Okta or Azure AD when approved. Jira record updated throughout. The employee gets a confirmation in Slack. No portal, no email chain, no service desk call.

Yes. Workativ deploys natively in Slack and Microsoft Teams. Employees in either channel reach the same Jira AI agent same data, same workflows, same approval flows. Jira's Atlassian Assist connector surfaces basic ticket creation in Slack; Workativ delivers full self-service functionality including password resets, access requests, and IT operations workflows in both channels from day one.

Yes. Workativ connects to Jira using OAuth 2.0 with role-based access controls. The AI agent can only access projects and issue types it has been explicitly permitted. Jira data is never used to train models. PII is masked in all logs. Every action is written to an immutable audit trail. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant.

3 to 5 days for standard IT self-service use cases password reset, ticket status, access requests, IT policy Q&A. No Atlassian partner project. No developer required. Workativ's no-code platform connects Jira, configures the AI agent, and deploys to Slack or Microsoft Teams without a Premium plan upgrade.

Jira Automation follows explicit triggers and rules deterministic, predictable, best for workflow logic that does not change. A Jira AI agent interprets employee language, retrieves live data, and takes actions across connected systems. The two are complementary: Jira Automation handles defined workflow steps inside Jira; Workativ's Jira AI agent handles the employee conversation, cross-system coordination, and actions that fall outside Jira password resets in Active Directory, access provisioning in Okta, and IT policies from Confluence.