Effective collaboration and engagement are essential to allowing your people to do their best work. As a result, companies can ensure excellentemployee experience.

Under the fold, delivering employee experience may be a difficult job for most companies.

A survey by PwC found that companies are twice as interested in digital investments but struggle to adapt to the future.

As a core part of employee experience, technology plays a crucial part.

Oracle in their article narrated the views of employees, wherein they believe that employee experience must align with their values, be meaningful, and be rewarding.

The U.S. Bureau of Labor Statistics reported about 4 million workers quitting their jobs in 2021. This trend continues to deepen, leading companies to fill these positions quickly.

Employees, however, want to focus on employee experience to align with their expectations. Simultaneously, employers find it significant in driving productivity, efficiency, satisfaction, and growth.

As employee experience is an integral part of a company’s growth, Workativ ensures effective collaborations and engagement through end-to-end employee interaction, thus facilitating growth and satisfaction.

Workativ with Generative AI or Knowledge GPT as a ChatGPT-like interface for MS Teams helps facilitate communications and collaboration, solve queries, and ensure that every question is answered in the simplest manner.

Let’s deep dive to learn about the best ways Workativ enforces to enhance employee collaboration and engagement for the ultimate employee experience with MS Teams and Generative AI.

Numerous intricate internal processes can combine to make things challenging to handle and impact the employee experience.

However, effective employee collaboration and engagement improve employee experience, which translates into company growth.

Delivering services for the employee lifecycle journey

Employee experience encompasses each step of the interactions and touchpoints where employees seek help from HR, IT, or stakeholders to find answers to their questions, solve problems, do their best work, and increase productivity. tomers.

Removing friction from the employee lifecycle journey

The effectiveness of collaboration and engagement also removes the friction from the employee experience path, providing all-encompassing services to each employee, irrespective of their location.

As an HR leader or IT support manager, it is essential to ensure collaboration and engagement for your employees to ensure employee experience.

So, a powerful tool or the right enterprise technology is essential to facilitate this critical objective.

Workativ, a conversational AI platform, acts as an enterprise tool for comprehensive collaboration and engagement and facilitates employee experience.

Enterprises or SMBs seem enthusiastic about new technology innovation and keen to unlock their potential.

The same enthusiasm looks very strong for Generative AI Adoption. However, embracing does not help unless one can adjust to the change and implement the right approach to using this new technology. As a result, collaboration and engagement can suffer, causing employee frustration and compromising their experiences.

There are many hurdles to employee experience that hinge upon collaboration and engagement.

54% of employees need significant training or learn digital skills

• The World Economic Forum stated that 54% of employees need training and 35% of them need 6 months of effort. Unfortunately, most companies lack adequate resources to train their employees, although today’s workforce is curious to learn new technology.

• In a survey, PwC says only 50% of staff and 64% of managers can leverage adequate resources to reskill and learn new technology. Unfortunately, the rest of the people face a deficient budget, or companies neglect the need for tech-savvy training.

Solutions:

Both surveys indicate that employee development and skills are important to learn new technology. Simultaneously, they require significant resources, which most companies lack.

Workativ makes learning and adjusting to new enterprise technology easy by integrating its no-code conversational AI platform inside MS Teams. It boosts collaboration and engagement for small to complex queries and offers real-time problem resolutions.

The integration ensures that users do not need prior training or guidance to learn to use the platform, thus fostering employee convenience and cost savings.

48% of companies experience tech performance issues every day

• Your employees experience technology performance problems every day. These problems involve desktop or laptop issues, including app downtime or access issues.

• All these are common problems, yet 48% of companies face tech performance issues every day.

• Unfortunately, only problems presumed to be critical or of high importance receive attention, while everyday issues become frequent and severe for companies.

Solutions:

A technology platform with unified tools is convenient to help your people tackle these issues autonomously and resolve them as quickly as possible.

Workativ uses Generative AI or its proprietary tool Knowledge AI within its conversational AI platform to help improve knowledge search by turning your knowledge bases into ChatGPT-like search experiences inside your MS Teams. The integration with ITSM platforms and other enterprise tools, such as Google Drive, Notion, Confluence, IAM platforms, HR platforms, etc., can easily fetch information directly inside the familiar chat window in Teams.

This gives your people a better way to get a unified view of a wide array of tools, interact with them efficiently, remove silos, and resolve problems at scale, and gain productivity.

Only 43% support change initiatives in the hybrid ways of working

• Organizations continue to refine digital transformation through change initiatives to adjust to hybrid work settings. As per Gartner, the willingness to support change initiatives has dropped from 74% in 2016 to just 43% in 2022.

• The average employee has experienced at least 10 new technology changes in the last few years, especially post-COVID. However, employees are less likely to adjust to change. Certainly, change fatigue is a new concern for HR.

• It is no surprise that employees are highly susceptible to losing patience with change initiatives with regard to Generative AI-related changes. Unfortunately, this hurdle can deprive organizations of Generative AI gains.

Solutions:

The success of change initiatives lies in making the adoption of new tools easy and convenient for your people.

Embedding Generative AI into workflows is a flexible way to allow your people to gain automation benefits, streamline workflows, and improve internal communications and engagement.

Using a no-code SaaS platform, Workativ lets you embed LLMs into workflows and apply Generative AI search as you interact with MS Teams.

Hence, Workativ accelerates the pace of adoption of new technology through MS Teams, allowing you to leverage GenAI benefits to their fullest potential and help with change initiatives without fatigue. .

53% of staff deny leveraging technology of their preferences

• Legacy tech systems work in silos, are rigid, and are not intuitive, prompting immediate replacement.

• Unfortunately, even though 90% of executives state they choose their tech based on what their people prefer, 53% of people disagree with it, causing digital transformation hurdles.

• For example, ITSM platforms with conventional modules may seem critical to handle for collaboration and engagement. Employees may seek something easy and fast to use to communicate and get answers.

Solutions:

When it is MS Teams as a conversational AI bot that harnesses the power of Generative AI, there is no longer a trade-off between you and your people.

You can give your people what they are familiar with already and move to digital transformation quickly while eliminating the pains of legacy tech frameworks.

You can easily turn ITSM workflows into your MS Teams interactions with Workativ, encourage adoption at speed, and make collaboration and engagement a seamless approach for your service desks.

The key objective of Workativ is to improve collaboration and engagement between your people and service desks.

Through effective employee engagement and collaboration, it is easy to solve employee issues and improve employee experience.

Workativ has an easy-to-use, no-code interface that allows anyone in your organization to handle its features and implement appropriate workflows to manage MS Teams conversations for ITSM or service desks.

Here are the steps to integrate Workativ with MS Teams—

• Sign up with Workativ

• Evaluate your workplace scenarios for use cases

• Prepare your knowledge bases

• Implement Knowledge AI

• Create and activate your workflows

• Add ITSM

• Deploy your bot on your MS Teams

When you set up your MS Teams bot for any of your ITSM platforms, you can automate and streamline any kind of tasks and improve employee experience.

Workativ facilitates end-to-end employee collaboration and engagement from onboarding to offboarding. Therefore, Workativ allows you to create as many use cases as you need, improve communications, perform action, and resolve problems to improve productivity at scale.

You can use Workativ as your AI copilot for MS Teams and transform the way your people search information, find answers, and do their best work.

1. Dynamic notifications for uninterrupted access

Enterprise tools can restrict access when a license expires. You can automate a notification workflow to alert your manager and take the necessary steps to refill the application package and continue the work.

2. Alert for routine maintenance

Inform your employees about upcoming routine maintenance. This will help them plan ahead and adjust to system downtime.

3. Reminders for compliance

Set up workflows to remind your employees about a form submission. It can involve your new hires submitting their documents, and old employees submitting their feedback about certain changes or views about new work policies.

4. App access request

Allow your employees to request company-wide apps for their specific tasks. For example, a finance team can ask for access to the Excel suite.

5. New employee onboarding

Have workflows in place to send messages to new employees welcoming them or asking them to perform necessary compliance tasks.

6. Remove app access

After offboarding happens, you can automatically remove app access using workflows and accelerate HR operations.

7. Allow leave requests

Allow your employee to ask for leave balances and apply for leave automatically with the manager’s approval.

8. Reimbursement request

Let you people raise reimbursement queries with a conversational AI platform and claim it without anyone’s assistance.

9. Fix technical issue

Help your employees fix common technical issues with their apps by using Knowledge AI-powered knowledge bases.

10. Password resets

Allow your people to tackle ‘forget password’ problems by collaborating with the MS Teams bot and sending a request to fix it.

11. VPN settings

To improve the security of your company-wide devices, have all attributes ready to ensure VPN settings are easily set up autonomously using Workativ Knowledge AI.

12. Agent handover

If your knowledge base articles offer limited help, offer instant workflow to connect with agents or service desk support.

Using Workativ and MS Teams, you can harness KnowledgeAI to create custom use cases for your company-specific problems.

This would ultimately help your employees solve their problems through powerful collaborations and engagement and improve their experiences.

As you look to boost employee collaboration and engagement, Workativ enhances the capabilities of MS Teams and offers exciting benefits to transform employee experience.

• Easy transition from the legacy framework to a digitized work setting

Workativ combines modern technological advances with the powerful integration of Knowledge GPT or Knowledge AI for MS Teams. It helps you move beyond legacy architecture and easily leverage modern features to get a competitive advantage.

• Faster adoption of new technology without training or upskilling

Your team is familiar with MS Teams, so they can learn all the attributes of raising questions, getting answers, and solving problems.

• In-app ticket creation

You can use MS Teams to create a ticket for a critical issue and easily get human assistance without logging in and out of your traditional ITSM platform.

• Unified collaboration and coordination for service desk tasks

With Workativ, you can keep track of service desk history in one place inside MS Teams, allowing you to prioritize tickets and address problems at speed.

• Data-driven insights for collaboration improvement

Workativ lets you harness rich insights from the platform. This is a treasure trove for your service desk teams to analyze loopholes and make improvements to future collaborations and solve problems steadily.

• Self-service augmentation

The Knowledge AI integration turns knowledge bases into ChatGPT-like responses. As a result, your people get consolidated, accurate, and contextual information to solve their problems, while saving time to get back to work faster.

• Employee engagement and satisfaction

ChatGPT or LLM-driven answers solve common problems at scale, removing the need to connect to service desks and wait for your turn. The swift information delivery satisfies employees and encourages them to adopt self-service at scale.

• Agent flexibility and convenience

Workativ prioritizes agent flexibility by allowing them to use a built-in shared live inbox that combines all ticket history into one single pane and pinpoints the high-priority tickets, tickets in queue, open tickets, and closed tickets. Besides, AI suggestions help them answer employees quickly and in real-time.

• Compliance with the shift-left strategy

Thanks to the hyper-automation of self-service and the integration of Knowledge AI, Workativ accelerates knowledge search and reduces time to mitigate issues using knowledge bases at Level 0. With no human agents needed, Workativ helps you comply with the shift-left strategy and save costs.

• XLAs for ITIL compliance

Workativ improves data-driven automation and analytics, giving in-depth views into ITSM performance and opportunities for improving existing workflows. As a result, issues are less repetitive, frequent, and severe, fostering proactive service desks and transitioning to an XLA approach.

Workativ has all-encompassing features that help you build a comprehensive and powerful collaboration and engagement ecosystem.

It is easy and fast for you to turn MS Teams into a familiar platform where your team members can connect seamlessly and effortlessly to find answers for common to complex problems, solve them autonomously, and get back to work efficiently.

On top of it, MS Teams also lets you apply LLMs to search queries and find contextual answers in real-time to reduce downtime in minimal time.

With Workativ, you can build a powerful collaboration and engagement platform for employee support and effectively harness the power of Generative AI for ultimate benefits. Overall, you can foster employee experience and foster your company’s growth.

If you need assistance in building your GenAI-powered collaboration and engagement tool with MS Teams, Workativ can help.

Schedule your demo today.

1. How can you extend the collaboration and engagement capabilities for your employees on MS Teams?

MS Teams is a powerful collaboration and engagement tool. You normally use it to share files, chat, meet with teams, and share group messages, among other things.

However, you can also use MS Teams to extend automation for an expandable level of collaboration and engagement to improve the employee experience by integrating a conversational AI platform like Workativ powered by Generative AI. This allows MS Teams to offer its users amazing features to find information, do their best work, and seek human assistance for critical issues.

2. How does Workativ help with change initiatives for digital transformation?

Digital transformation entails introducing enterprise tools for workers to allow them to work efficiently. But change fatigue is a new concern. Workativ can help with change initiatives with its intuitive interface, which is easy to use for enterprise collaboration, engagement, and problem-solving.

3. Does building MS Teams with a conversational AI platform like Workativ involve developer assistance?

Workativ is a no-code SaaS platform, allowing you to work around its intuitive interface to build workflows and deploy them to MS Teams through integration. Using DIY features, you can easily start your employee experience journey on Workativ and turn MS Teams into a powerhouse of employee collaboration and engagement driven by GenAI. Hence, it requires no developer help and involves high costs.

4. What are three significant use cases of MS Teams for collaboration and engagement other than usual usage?

When combined with Workativ and its GPT platform Knowledge AI, MS Teams helps boost information discovery, thus automating collaboration and engagement efficiently. These use cases include resolving password resets, leave applications, and app access requests among others.