AI copilot creates new and innovative opportunities for businesses that want to transform the current state of operations using massive datasets or Generative AI.

Commercial products such as GitHub Copilot and Microsoft 365 Copilot amp up our keen interest in Generative AI-powered solutions.

GitHub data demonstrated that copilots give massive opportunities to unlock productivity for everyone. It creates a massive knowledge repository for everyone in an organization to find information and work faster. By integrating business apps and data, copilot makes it easy to leverage inaccessible data, saving lots of time and getting work done rapidly.

With that, the advent of ChatGPT tools and many other Generative AI-powered solutions has made it possible to do more in less time by streamlining workflows—all the while allowing businesses to aim for personal AI copilot for their custom use cases.

Among so many use cases, employee support is one area that is overwhelming for IT teams. A Generative AI-powered copilot can help you streamline support with your business data and customize IT support operations that work in your business operations.

Amidst this, if the AI copilot concept seems unfamiliar or complex, let’s know how we can use AI copilots for your IT support and streamline operations for ultimate flexibility

AI copilot is your guide and assistant that helps you work faster using artificial intelligence and machine learning techniques.

No matter which operations you want to simplify, this AI-powered solution can help transform your work and enhance productivity and efficiency.

For IT operations, an AI copilot provides a conversational interface for employees to ask a query, search for accurate answers, create content for support databases, and improve agents’ productivity while reducing mean time to respond or MTTRto enhance employee productivity and drive tangible business outcomes.

AI copilot helps automate mundane workflows in IT support, reduce repetitive workloads, and create various IT-based support use cases with a conversation designer editor and a combination of AI developer tools.

With an AI copilot for IT support operations, you can easily enhance productivity and efficiency through various ways.

• Conversational AI for ease of communication and coordination : AI copilot uses NLP and LLM to simplify user inputs and provide a human-like experience by deciphering the intent of an input and offering meaningful answers to solve a problem.

• Analysis of data for a comprehensive understanding of queries : Using billions of data and predictive learning, AI copilot can analyze any vague data and provide meaningful answers for users.

• Automated workflows for repetitive IT support tasks : AI copilot quickly helps automate mundane IT support processes. Whether password resets or account unlocks, AI copilot empowers everyone to address these mundane processes autonomously.

AI copilot unlocks a massive potential to automate business-specific IT support operations.

By leveraging AI algorithms applied to multiple large language models trained with diverse domain-specific IT support data, it creates new data or content similar to existing data to offer predictions and suggestions and help make decisions.

An AI copilot integrates with business systems, fetches data from these tools, and applies Generative AI properties to surface relevant information to enable interconnected communications for real-time problem-solving.

Say an employee wants to retrieve data related to a sales proposal for an eCommerce client. A custom LLM architecture that gives access to your internal business documents can help fetch the correct date without needing help from a manager or a team member.

Overall, AI copilot aims to facilitate domain-specific communications and help in task management faster

Commercially available copilots are performance enhancers for users, increasing productivity and saving time.

Built with billions of parameters or trillions of tokens, AI copilots can unleash the massive potential to bring workload down to half and help speed up the project delivery time. Here are the most familiar AI copilots for everyone to accelerate the pace of work while improving accuracy.

AI writing assistants like Jasper, Writersonic, and ChatGPT help build new content from scratch with NLP-based prompts. These AI-powered tools offer real-time grammatical suggestions for syntax improvement and other error corrections. These AI tools automate content generation for emails, sales pitches, and new drafts for any topic.

AI code generation tools, such as GitHub Copilot or OpenAI Codex, help augment the pace of writing a set of codes for software. These tools are perfect AI copilots that seamlessly reduce developers' workloads in writing code and fixing bugs.

AI-powered image-generating tools, such as Midjourney and Runway, reshape how images are created in real-time. With just a few prompts, these tools can understand user intent and help generate images for everyone to reflect the best business ideas.

AI copilots for enterprises are AI assistants designed to help everyone work faster for their typical business processes by integrating with enterprise tools and creating an interconnected ecosystem to facilitate seamless communications and to offer suggestions that help resolve a problem.

AI copilots are best suited to solve IT support queries and help reduce the impact of downtime.

our business needs are different. AI copilots can quickly adapt to your business persona by enabling integrations with large language models trained with domain-specific IT support use cases.

With an AI copilot powered by multiple custom LLM models, you can unleash diverse use cases for IT support and enhance user productivity.

Turn business processes into copilot conversations.

Various HR processes, such as tax queries and onboarding documentation, are critical steps to improving employee experience. You can efficiently train your copilot to understand user intent and context with existing data and translate these processes into a copilot conversation.

Allow your users to perform an action rapidly and get a real-time result.

Use business data for enterprise search.

Your AI copilot is a powerful enterprise search system that can access your business data through integrations. It is easier than ever to leverage untapped data spread across your disparate systems and surface information that helps clarify doubts and work faster.

Knowledge articles or resources that accommodate significant information related to HR policy, security rules, leave policy, tax benefits, etc., can give users instant access through a copilot search for enterprise data.

Your employees can gain the flexibility to find information at scale.

For example, it is a typical scenario in which a user may need information about taking a day off unplanned.

Without bothering your HR person, AI copilot is a straightforward enterprise search system to facilitate information discovery quickly to solve a query.

Pull information for structured enterprise data

By allowing your AI copilot to API call to your business systems, you can make finding information for known processes easy for your employees.

Your people want information on PTO balance, redemption benefits for groceries or medical bills, etc. grocery,

Based on your business processes, you can use multiple use cases to allow your people to find structured data.

For example, it is essential to integrate HRIS systems with an AI copilot so that you can easily pull data related to PTO balances, let your employees plan leaves, and maximize their productivity.

Automate mundane and repetitive tasks.

IT support teams face repetitive requests for password resets, account unlocks, user add, etc.

These tasks are repetitive for IT, taking significant time for agents to resolve and allowing requesters to work steadily.

AI copilot can understand the repetitive IT support requests and learn how to provide hel

AI copilots automate these workflows without involving a support agent and efficiently enable users to solve password reset problems and many other common issues.

Set notifications for critical processes.

A prevalent scenario is where your apps go out of service due to the expiry of your license or the need to change your password periodically due to security reasons.

With system integrations, you can set up automated workflows for apps within the AI copilot. By anticipating a near expiration, the AI copilot can trigger a notification and alert a user to set the password for a particular app. This is a fantastic example of an AI copilot that helps anticipate a future incident and prepare for the best remedy to improve uptime.

Empower agents’ productivity.

An AI copilot can also work as an agent interface to suggest appropriate chat templates to share with users.

By reducing the time to craft a new response in real-time, agents share relevant information for users to solve their problems.

On the other hand, agents can free enough time to focus on more critical IT support issues and help accelerate business processes.

Create IT support resources for knowledge management.

There is no need to wait for weeks and months to create new IT support resources for your knowledge bases.

You can always increase the efficiency of your self-service for IT support by keeping your knowledge bases up to date.

AI copilot can help you recreate an existing document with minimal effort using some prompts based on unique support experiences.

As a result, your knowledge bases can provide accurate and relevant information while keeping your agents free from mundane tasks.

With a commercially available AI copilot, you can unleash many advantages for productivity and efficiency for your employees. However, as you build your custom LLM-powered AI copilot, you can drive exceptional benefits for the overall growth of your business. Here is how you can transform IT support and drive benefits through various business use cases.

• Consolidated steps for complex processes : Your AI copilot reduces the steps to find information the way you did with a typical search system. Instead of navigating through a lengthy knowledge article, it makes it easy for you to find straightforward answers to your NLP query. With that, you can also find citation links to verify the information. Also, there is no need for back-and-forth requests for an agent hands-off.

• Automated workflows for mundane tasks or routine processes : Save time by allowing your employees to ask a query and find answers through a self-service platform easily embedded inside an AI copilot. As a number of typical IT support tasks are automated, your employees can handle them autonomously and save time by reducing the need to raise a ticket and prolong the ticket resolution duration.

• Increase of support agents’ productivity and efficiency : AI copilot-led self-service provides autonomous resolutions for employees at an early stage. This dramatically reduces the escalation of tickets to the L1 or the higher tier support. With agents saving significant time in the IT support operations, they are focused on addressing more tickets while helping themselves eliminate overutilization of their scheduled time.

• Cost-effective IT support : Agents can optimize their time efficiently using automated workflows that streamline existing business processes across IT support. This helps reduce the number of tickets raised to the service desk or help desk and the cost per ticket. IT leaders can save ticket costs and costs that would otherwise go into hiring extra agents.

• Reduced mean time to resolution : AI copilot is an efficient LLM-powered productivity tool for employees that surfaces work-related information instantly to resolve issues at scale. As a result, employees can reduce the impact of downtime in case of multiple app-related issues across business processes. With rapid communication and coordination on an AI copilot, businesses can reduce MTTR steadily.

The immediate concerns for Gen AI usability include bias, data privacy, and transparency.

AI has brought ethics to the forefront. If training data promotes biases and contains misinformation, the outcome will be a disaster. Governments and AI companies must use strong guardrails to prevent bias and misinformation and strengthen data security.

Inclusiveness: AI must foster inclusivity so everyone can participate in AI innovations and empower themselves. Therefore, service providers can improve the human experience through AI copilot innovations that can work with speech-to-text, text-to-text, text-to-speech, etc.

Reliability and safety: AI systems must be reliable and secure, for they are used widely. Rigorous testing and validation ensure reliability and safety for users.

AI copilot can work as an AI ticketing system to help ease communications and solve problems related to routine issues.

Ensure your product provides the following needs:

Data security and compliance: Does the AI Copilot properly safeguard sensitive information, adhere to relevant regulations, and protect the privacy of individuals, groups, and users?

Enterprise fit and context: Verify that the AI Copilot can accurately and securely process your proprietary business information while understanding the specific context of your operations.

Integration and scalability: Ensure the AI Copilot can seamlessly incorporate into your existing systems and expand its capabilities to match your business growth.

The best efficacy of a no-code platform is not hidden from any business leaders. From a platform to help with faster app development to a tool that seamlessly enables QA testing, no-code platforms are gaining a mainstream status for businesses for quicker and more efficient service delivery.

Workativ provides a no-code platform to build your AI copilot without all the hassles of creating your massive compute architecture and cloud infrastructure.

Built on LLM or Generative AI properties, Workativ provides a seamless no-code platform to allow you to build your custom AI copilot that effortlessly helps you manage IT support issues.

With Workativ, you can rapidly create custom use cases for your unique IT support scenarios and help accelerate the time to respond and resolve issues faster.

Workativ allows your IT support team to improve coordination and communications between an AI copilot and a human for rapid information discovery and help them perform tasks autonomously.

What you can do with Workativ AI copilot or LLM-powered AI assistant for your IT support—

• App workflow automation : Businesses use multiple apps for productivity across departments. By creating a consolidated platform for all your apps using the Workativ conversational AI builder, you can create workflows to allow your users to interact with these apps and work steadily.

• Ease of communication and ticket creation : The Workativ conversational AI platform makes creating an omnichannel communication experience for your employees easy. It reduces the complexity of ticket creation through a chatbot embedded in a traditional service desk platform. Instead, it allows you to create a ticket instantly just as you engage in a one-to-one interaction on your familiar communication tools. Everyone can pull ticket history easily onto the platform and improve the efficiency of IT support.

• Faster adoption for users : Workativ facilitates seamless integration of AI copilot with any of your familiar business communication channels. This results in your users adopting the tool faster without any need to get trained to learn the different technicalities of a tool, as seen with traditional service desk modules.

• Use cases for common to complex IT support issues : With Workativ AI assistant, it is pretty easy for you to create unique use cases that your team can use to resolve problems related to IT support. Create use cases for password resets, PTO, add users, asset provisions, onboarding, offboarding, etc., to increase your team's efficiency and productivity.

AI copilot is gaining much attention for its exceptional capabilities to improve productivity and efficiency for any work an organization performs for business resilience and continuity.

You can take your IT support teams to the next level by creating your custom AI copilot.

If you want to create your AI copilot, Workativ can help. Schedule a demo today.