Using ServiceNow for IT Service Management (ITSM) is great and all, sure employee satisfaction grows from 1.5/5 to 3.5/5 or companies using ServiceNow but did you know you can make internal IT support experience even more engaging for your employees using  Conversational AI? Hearing about this now only? Don’t worry, we got you covered. By automating ServiceNow tasks with a Conversational AI/Chatbot, you are bound to provide self-service that employees love.
ServiceNow Chatbot is an AI powered ServiceNow which helps companies auto-resolve 80% of customer/employee issues within seconds. Using the ServiceNow chatbot, companies benefit by automating repetitive issues, saving costs, reducing time to resolution, delivering faster support and more. 
ServiceNow enhances chatbot capabilities with an AI-driven, intelligent conversational experience from beginning to finish.
Virtual Agent employs natural language understanding (NLU) that has been customised to ServiceNow processes and is supplemented by conversational templates for typical HR, IT, and customer service situations. In addition, ServiceNow technologies enable users to construct declarative chatbots without natural language understanding, answering the demands of enterprises whose clients need a morestraightforward chatbot experience. Using a sophisticated graphical interface and drag-and-drop capabilities, and intended for smooth connection with a variety of channels and technologies, Virtual Agent facilitates the creation of successful chatbots throughout your enterprise.
ServiceNow chatbots use Natural Language Processing to understand a user’s intention or utterances for initiating a conversation with them as well as to extract required data from a user’s query and pass it to the automation to resolve the user’s issue in real-time. So, think of how intelligent chatbots work, but with a ServiceNow chatbot, it can not only have those benefits, but also extend the functionalities of ServiceNow tool using advanced integration and workflows. 
Daily, HR and IT departments are overwhelmed with hundreds of service requests. These are often elementary or ordinary inquiries that may be unanswered owing to a high volume of incoming calls or service tickets.
These regular inquiries are handled by chatbots, enabling HR and IT experts to concentrate on their primary responsibilities and be more productive. Chatbots use NLP technology to comprehend and reply to service requests using natural conversational language.
With ServiceNow, you can simply create and deploy chatbots to answer employee inquiries and enhance the effectiveness of your HR and IT helpdesks over time. Using BotCore, you can also connect them to your ServiceNow Virtual Assistant and utilise them as child bots inside a bigger business bot. This enhanced efficiency and output substantially reduces your service management expenses.
A ServiceNow chatbot can be quite helpful not just for your users but also for the agents as it helps automate user interactions on repetitive tasks and helps your team focus on more important and complex tasks that require human touch.
We have compiled a list of most repetitive tasks that you can automate using ServiceNow chatbot:
Workativ Assistant is an AI-powered no-code platform for building contextual chatbots with automated workflows for business apps. Workativ Assistant’s chatbots can be easily added to you Slack/Microsoft Teams workspace so that your employees can self-serve their IT issues on-the-go, anytime. 
By integrating ServiceNow with Workativ Assistant, you ensure your employees get the IT/HR supportthey’d love. 
Workativ Assistant is an AI-powered no-code platform for building contextual chatbots with automated workflows that resolve repetitive IT issues for your employees in real-time just by conversing with them on your business’ Slack or Microsoft Teams workspace.
With Workativ Assistant and ServiceNow in your arsenal, you can automate the following ServiceNow tasks like a breeze by creating a ServiceNow chatbot in just minutes.
Creating a ServiceNow Incident— Be it a laptop display or a network issue, your employees can raise a ServiceNow incident from the comfort of their Slack or Microsoft Teams mobile or web app using the ServiceNow virtual agent there powered by Workativ Assistant.
Updating a ServiceNow Incident— After your help desk agent resolves a ServiceNow Incident, instead of logging in to your business’ ServiceNow portal, they can tell the ServiceNow chatbot created with Workativ Assistant to do it for them.
Retrieving details about a ServiceNow Incident— In case an employee wants to know the details about their ServiceNow incident like the incident status, they can do so by asking the Workativ Assistant chatbot about it.
Creating a User— If there’s a new joiner, help desk agents can add the new employee to your business’ ServiceNow workspace with Workativ Assistant’s chatbot.
Removing a User— If there’s an outgoing employee, your help desk agents can remove her/him from your business’ ServiceNow workspace just by having a conversation with Workativ Assistant’s chatbot.
Updating User Details— In case an employee changes his/her details like permanent address, your help desk agent can update the same using Workativ Assistant’s chatbot.
Retrieving details about a User— If a help desk agent wants to know details about an employee in order to close a ServiceNow incident, he or she can talk to Workativ Assistant’s chatbot and get the necessary details in an instant.
Now that you know what all you can do with Workativ Assistant and ServiceNow combined together, let’s take a look at how you can set up the automation and conversation/dialog flow for the same.  
No more logging in and out of different applications and switching between them endlessly. With Workativ Assistant, you make it easier on your employees by clubbing existing business apps together and providing their services through your business’ Slack or Microsoft Teams workspace. Employees will then just have to open their Slack or Microsoft Teams mobile/web app to do what they want by having a chat with Workativ Assistant’s chatbot there, on-the-go, 24×7.
No more repetitive calls/tickets to help desk or HR. With Workativ assistant’s chatbot, you make sure your employees don’t have to wait on endless calls to get what they’re looking for which in turn leads to your help desk agents’/ HR personnel’s productivity increase, letting them concentrate on the complex tasks at hand that requires a human touch.   
By making Workativ Assistant’s chatbot a part of your business’ internal IT support, you ensure that you get the best ROI on your business’ internal workplace support by deflecting unnecessary calls/tickets to help desk/HR thereby improving overall employee morale. And that’s how Workativ Assistant can help you if you’re using ServiceNow or any business app for the matter.
When you sign up for Workativ Assistant, you’ll be required to name your workspace. You can provide the name of  your organization as a workspace name.      
Download a prebuilt ServiceNow bot from the bot Marketplace    
So that’s all there is to the initial set up of your workspace. Next, let’s download ServiceNow workflows. 
Lets download ServiceNow app workflow from marketplace   
Click on Download from Marketplace  
Select the ServiceNow application    
Select the app workflow  
Connect with your ServiceNow account    
Test the app workflow   
Add app workflow to the dialog conversation  
Select the workflow  
Provide the inputs & save it   
Test your ServiceNow chatbot   
In conclusion, ServiceNow Chatbot is an excellent way to improve communication and collaboration within your organization. The chatbot can be easily configured to meet the specific needs of your team, and it provides a quick and easy way to get answers to common questions. If you're looking to increase communication and collaboration within your organization, consider using a ServiceNow Chatbot.
Workativ enables you to build an AI bot for your workplace in minutes, with no coding required. Workativ is a free, no-code SaaS platform that enables businesses to create, automate, and deploy conversational AI chatbots in under an hour. Try our ServiceNow chatbot for FREE.