Intelligent ticket automation chatbot for your IT Support
Workativ helps you automate your incoming support tickets, save costs, and increase agent productivity by a ton.
With Workativ, your incoming tickets are qualified by the chatbot and gets passed to a live agent only if required. The tickets to be passed to the agent are categorized and assigned with the right information to the right agent.
You can create a new bot or download pre-built Ticket Automation Chatbot from marketplace.
Overall: Very positive experience. We are able to grow the bot based on our internal needs. The cost and support can’t be beat for all the features the tool provides
Pros: It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Their deployment team offers insight on where to focus time and provides resources to go to quickly resolve questions on your own. Truly self service.
Cons: No complaints right now - when we have had issues they respond quickly with a plan and their follow through is excellent
Reasons for Choosing Workativ Assistant: Cost and the willingness of Workativ to answer questions and ensure our internal business requirements were being met.
Also available CRM, Expense Management, Document Management, Project Management, Email Management, SMS Management, Notifications, and Collaboration Apps.
AES 256 bit encryption with 1,024-bit key-strength for data at Rest and TLS encryption for data in transit.
Workativ implements role-based access through IAM that enforces segregation of duties, two-factor authentication, and end-to-end audit trails, ensuring access is in accordance with security policy.
Information Security Management System ISO/IEC 27001:2013 Certified Company