Intelligent ticket automation chatbot for your IT Support

Workativ helps you automate your incoming support tickets, save costs, and increase agent productivity by a ton.

IT helpdesk automation
Join hundreds of industry leaders

Ticket Automation Chatbot Capabilities

Ticket Automation Chatbot
Bot Marketplace
Ticket Automation Workflows
Omnichannel
Agent Handover
Analytics
Approvals
Dynamic Notifications

With Workativ, your incoming tickets are qualified by the chatbot and gets passed to a live agent only if required. The tickets to be passed to the agent are categorized and assigned with the right information to the right agent.

IT Helpdesk Chatbot

See how companies benefit from AI-powered chatbot with auto-resolution

Reduce your Mean Time To Resolution (to seconds)
Reduce emails and call volumes with instant auto-resolution
Scale your support instantly with ease
5/5

It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Truly self service.

5/5

The deployment and support team was exceptional! They worked hard to make sure our rollout was successful. When I had concerns they worked real hard to make sure they were addressed and resolved.

5 steps to go live with your bot in minutes

Step 1
Sign up
Step 2
Download Bot
Step 3
Connect App Workflows
Step 4
Test your Bot
Step 5
Go Live

You can create a new bot or download pre-built Ticket Automation Chatbot from marketplace.

Sign up
5/5
“Workativ delivers and the implementation team is top notch. Very supportive and responsive to question”

Overall: Very positive experience. We are able to grow the bot based on our internal needs. The cost and support can’t be beat for all the features the tool provides

Pros: It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Their deployment team offers insight on where to focus time and provides resources to go to quickly resolve questions on your own. Truly self service.

Cons: No complaints right now - when we have had issues they respond quickly with a plan and their follow through is excellent

Reasons for Choosing Workativ Assistant: Cost and the willingness of Workativ to answer questions and ensure our internal business requirements were being met.

hammer_manager
Dan Bottiger
Director of Information Systems

Automate Tickets by connecting with 100+ apps, 600+ actions, and 1000s of automations instantly. No coding

19+ ITSM
15+ Access Management
13+ HR
09+ MDM

Also available CRM, Expense Management, Document Management, Project Management, Email Management, SMS Management, Notifications, and Collaboration Apps.

Your data is yours and you control it

Workativ has implemented robust security processes and controls that are in compliance with industry-leading standards and regulations.

Data Protection

AES 256 bit encryption with 1,024-bit key-strength for data at Rest and TLS encryption for data in transit.

Access Controls

Workativ implements role-based access through IAM that enforces segregation of duties, two-factor authentication, and end-to-end audit trails, ensuring access is in accordance with security policy.

International Organization for Standardization

Information Security Management System ISO/IEC 27001:2013 Certified Company