AI-enabled IT service management solutions are crucial for top-notch employee service delivery. Whether you need HR support or IT support, you aim to leverage a solution that streamlines workflows and facilitates efficiency for your organization's operations. Rezolve.ai is among the AI-powered ITSM solutions that simplify handling various components to solve employee support issues autonomously and help with agent productivity. 

Despite being a modern service desk within MS Teams, Rezolve.ai can quickly fall short of expectations on many grounds. When you are searching for an AI-powered ITSM solution, it is worth considering Rezolve.ai alternatives for IT service management. 

Top alternatives to Rezolve.ai for IT service management can encompass features and abilities designed to satisfy your needs. If your service desk teams use Rezolve.ai or are considering getting an AI-powered ITSM solution, learn why  Rezolve.ai alternatives can be a better option. Here is why Rezolve.ai alternatives and what best Rezolve.ai competitors you can consider.

Rezolve.ai is a GenAI-powered ITSM within MS Teams that translates the platform into AITSM. It is designed to help service desk managers reduce the L1 support workloads while augmenting HR and IT efficiency. 

However, some flaws in the platform may cause users to look for Rezolve.ai alternatives. Here are some limitations of the platform. 

Limited customization

Employee or customer support tools like Rezolve.ai have limited customization flexibility. When it comes to implementing customizations, users need the support assistance. 

Limited maturity 

As a new player in the ITSM market and conversational AI world, Rezolve.ai is still evolving and may need continuous innovation work to bring new and advanced features. 

Ticketing errors 

The platform sometimes has technical glitches while closing tickets. Some users on G2 complain that they are unable to close a ticket even if the incident is resolved.  

Limited NLP capabilities 

Some G2 users complain about the limited NLP capabilities of the bot post integration with OpenAI’s ChatGPT. Refinement of NLP could help eliminate the need to manually refine answers and create dialogs. 

Non-intuitive UI/UX 

Rezolve.ai’s interface can create minor inconveniences while navigating between interfaces. Every new change asks for a Preview before moving to another interface. 

Even though Rezolve.ai has a simplified interface to help employee support gain efficiency compared to legacy ITSM platforms, the limitations mentioned above can impact user experience. 

Rezolve.ai alternatives can offer better options for service desk leaders to find better functionalities, user experiences, enhanced abilities, cost-effectiveness, and growth.

Not all Rezolve.ai competitors offer the same benefits. Some have better integrations, whereas others lead in the category of improved functionalities. When evaluating the benefits of Rezolve.ai alternatives, ensure you can maximize your platform for better performance and growth of ITSM. Let’s give you a brief walkthrough of the benefits you can drive from Rezolve.ai's competitors. 

User experience: Workativ has a straightforward and easy-to-use intuitive interface that syncs seamlessly with MS Teams and Slack to allow faster adoption, fast time to value, and eliminate training costs. 

Automation capabilities: Rezolve.ai competitors like Workativ, Jira, and SolarWinds bring the best AI automation capabilities of GenAI, Agentic AI, and conversational AI to automate routine tasks, triage tickets, and improve resolution rates. 

Knowledge management: The ability to offer continuously updated knowledge to your employees ensures your service desk is ready to solve problems at scale. Rezolve.ai competitor Workativ offers a simple way of creating knowledge bases using a Generative AI-powered Knowledge AI platform that helps keep your data updated and accurate for problem-solving.  

Extensive customization: Integrations are key to helping implement custom workflows and boost self-service capabilities for employees. Workativ allows integrations with more than 100 apps from the marketplace and reduces loads for L1 support. 

Cost-efficiency: Rezolve.ai alternatives like Workativ have a simple pricing model for every business size. Workativ comes even with a free chatbot to automate ITSM operations. However, the pricing of Rezolve.ai is skeptical, asking users to connect with the sales for custom pricing.

After you’ve discovered a lot of things about benefits and considerations, it is time to learn the top alternatives to Rezolve.ai. As you keep scrolling, you will find some Rezolve.ai alternatives that are better for user experience, some for cost efficiency, and some for integrations.  However, none is one-size-fits-all. Check them and see how they fit your ITSM needs as an alternative to Rezolve.ai. 

Before jumping into a comprehensive read for each tool, let’s have an overview of Rezole.ai alternatives. 

Workativ

Workativ is an AI-powered service management platform that combines the best conversational AI platforms, app workflow automation, Knowledge AI, and Shared Live Inbox to create a centralized platform for everyone to manage and boost employee support. Workativ provides an enhanced user experience for every stakeholder by bringing employee support to where the users live — your business communication and collaboration channels, MS Teams, and Slack. Workativ gives you the ability to interact within the business comms channels. This is a convenient way to improve and boost self-service automation, solve problems autonomously, increase agent productivity and efficiency, and improve performance through enriched data analytics. 

Key features: 

1. Hybrid bot platform: Workativ’s hybrid bot platform combines the power of powerful NLP, LLMs, and contextual intelligence to allow you to build a bot to offer a personalized and scalable support service desk. 

2. AI-powered workflows: Workativ utilizes Generative AI to automate workflow for apps your business uses to improve productivity. Using Workativ’s conversational AI platform, it is easier to integrate a chatbot with apps and implement workflows to manage dozens of use cases. 

3. Omnichannel integrations: Workativ allows you to deploy your chatbot on any of your favorite employee apps—Slack or MS Teams or use it as a web widget and turn your collaboration app into AI-powered self-service for IT service management. 

4. Pre-built bot and app workflow templates: Using Workativ’s no-code platform, users can utilize the bot marketplace to leverage pre-built bot and pre-built templates to create workflow conversations instantly. 

Pros: 

• Streamlines repetitive tasks for IT and HR support by utilizing AI-powered workflows 

• Helps transform service desk experience by reducing L1 support tickets 

• Provides an LLM-powered self-service to solve routine queries autonomously 

• Improves agents’ productivity and efficiency by providing a single screen that fetches ticket information and helps boost resolution rates

• Provides support for AI-powered knowledge management for seamless response generation and AI summaries 

• Expedites self-service augmentation through GenAI-powered enterprise search and knowledge discovery 

• Provides industry-based conversation templates to get started asap 

• Lets you leverage advanced analytics for comprehensive data visualization through dashboard presentation 

 Cons: 

• The help document is unavailable. However, dedicated support provides effective onboarding assistance 

• Lack of WhatsApp integration 

Reviews:

Rating - 4.8 ⭐️⭐️⭐️⭐⭐️(3 Reviews on G2)

Pricing: 

• Starter $1530

• Professional $2250

• Enterprise: Contact sales 

Workativ GoTo Case Study 

Find out the customer case study on how Workativ helps GoTo, a software-as-a-service provider for remote work enablement and IT management, automate 80% of employee IT support. 

Jira Service Management

Atlassian’s Jira Service Management is best suited to facilitate comprehensive service management needs. The platform brings AI-powered service management to enable enterprise service management across ITSM, HR, customer services, legal, and facilities, to name a few. JSM combines a comprehensive suite of tools to supercharge agent productivity and boost self-service for faster resolution of issues across customer and employee support. 

Key features: 

1. AI-powered self-service: JSM provides an AI-powered self-service portal built within its platform to enable seamless problem resolutions in an autonomous way for request management. 

2. Incident management: With comprehensive tools like predictive analytics, JSM helps report issues before they occur and mitigate the impacts.

3. Knowledge management: JSM facilitates knowledge management to help create, update, and manage articles and allow robust self-service for customers and employees. 

4. ML-powered search: The Jira Service Management portal uses ML algorithms to surface relevant search results from articles and helps boost user experience. 

Pros: 

• Simple and straightforward interface for users 

• Seamless integration with project management tools like Opsgenie, Bitbucket, Confluence

• Offers service desk for customers, IT, employees, and others 

Cons:

• Steep learning curve 

• Built primarily for Devs and IT rather than the marketing team 

• Difficulty in managing multiple team projects 

Pricing:  

• Free forever for 3 agents $0

• Standard Everything you need to get started $19.04 per agent/month

• Premium Scale your service management $47.82 per agent/month

• Enterprise - contact sales 

Freshservice 

Freshservice from Freshworks offers an out-of-the-box and consumer-grade employee experience by streamlining service management. Freshservice facilitates modernized service management through AI/ML technologies that help users utilize workflow automation, leverage self-service copilot, and extend productivity by unleashing multiple functionalities with marketplace integration.  

Key features: 

1. Freddy AI: Built with Generative AI technologies, Freshservice creates contextual and intelligent experiences with Freddy AI copilot that gives a shared window for everyone—employees, agents, and managers. 

2. Real-time custom dashboard: Freshservice allows agents to optimize and prioritize tasks using custom dashboards to improve agent productivity. 

3. Omnichannel integration: Service management is simple and fast with Freshservice omnichannel integration, which pulls request information from emails, messaging platforms, and communication tools to a single view. 

4. ESM: Freshservice provides comprehensive AI and automation tools such as deep AI analytics and AI summaries, including others to manage organization-wide service management. 

Pros: 

• Perfect for business use cases, including MSPs 

• Default templates for faster task assignment 

• Flexible for internal and external teams to manage service requests 

Cons: 

• Not comprehensive for enterprises or organizations with 2000 headcounts 

• Inefficient ticket searching 

• High chance for duplicate tickets 

Pricing: 

Contact for pricing 

Ivanti Neurons ITSM 

Ivanti Neurons is one the best GenAI-powered ITSM software for many users. The platform uses advanced automation, AI/ML, and the latest GenAI technologies in its self-service capabilities. Ivanti uses cutting-edge technologies to streamline IT processes, improve user experiences, and enhance overall IT efficiency. By offering several compelling features, such as AI agents, chatbots, and a powerful automation engine, Ivanti automates responses, speeds up problem resolutions, and reduces downtime. 

Key features: 

1. Device and configuration management tools: As a leading Rezolve.ai competitor, Ivanti Neurons for ITSM encompasses device and configuration management tools to ensure seamless management of complex tools and devices. 

2. Advanced automation engine: For organizations that need comprehensive and modern IT service delivery, Ivanti Neurons for ITSM brings you an advanced automation engine to streamline IT processes for asset management, incident management, and request fulfillment. 

3. Deep ML algorithms: The platform utilizes advanced AI algorithms to analyze historical data and predict IT issues before they occur, boosting proactive resolution of problems. 

4. Seamless integration: Ivanti integrates with multiple IT tools and existing business systems to automate routine IT services and implement complex workflows. 

Pros: 

• Available as a pay-per-user base 

• Powerful hyper-automation for self-service 

• Automation for service catalog 

Cons:

• High product cost for small businesses 

• Complex initial setup 

• Steep learning curve 

Pricing: 

• Custom  pricing 

EasyVista 

EasyVista is another great Rezolve.ai competitor that can complement your ITSM needs by following the ITIL best practices. EasyVista’s IT service management is purpose-built to manage a wide variety of functionalities such as incident, service, knowledge, and problem management. The platform has an advanced automation engine that aims to provide out-of-the-box support for employees in service desks. 

Key features:

1. Customizable user interface: With EasyVista, your service desk can adopt a simple and fast way to adjust the interface to various business requirements. The interface can seamlessly integrate with portals and dashboards to elevate user experience by fulfilling customized responses.

2. Drag-and-drop micro apps development: For each business-specific use case across ITSM, you can easily create micro apps such as portals, dashboards, and others using pre-built and custom widgets.

3. Role-based apps: EasyVista makes administrative functionalities frictionless by allowing users to create role-specific apps so everyone knows their roles and responsibilities. 

4. Self-service portal: EasyVista’s Service Manager provides a self-service portal for your employees to manage and optimize tasks while allowing agents to speed up resolutions for employee requests.

Pros: 

• Flexibility in customizing filters for a given search

• Simple to implement workflow improvements 

• Robust automation and user-friendly layout 

Cons:  

• The steep learning curve for reporting 

• Cumbersome features 

• No mobile interface 

Pricing

Contact sales 

SolarWinds

SolarWinds is purpose built to enhance ITSM to keep IT services up and running constantly. SolarWinds’ service desk is AI-powered and cloud-based, allowing users to seamlessly implement workflows and manage and optimize IT services at scale. 

Key features: 

1. Automated ticket assignment: SolarWinds uses advanced automation and ML algorithms to understand problems, automatically triage tickets, and help with incident management.

2. Multi-channel collaboration: SolarWinds makes service management more efficient and effective by enabling multi-channel collaboration via web, email, SMS, Slack, Teams, and mobile app.

3. IT asset management: With SolarWinds, users can leverage comprehensive tools to manage and optimize IT assets by tracking assets across on-premise, cloud, software, building, and etc. 

4. Enterprise service management: Beyond IT, SolarWinds provides tools to streamline and automate repetitive tasks for enterprise service management. 

Pros: 

• Ease of integration of help desk with remote support 

• User-friendly configurations to facilitate better workflows 

• Contains powerful asset management and notifications 

Cons: 

• Compromised mobile experience 

• Lack of dedicated customer support 

• Bit expensive for small teams 

Pricing: 

• Essentials: Starts at $39 per technician per month

• Advanced: Priced at $79 per technician per month

• Premier: The highest tier, priced at $99 per technician per month

SymphonyAI IT Service Management 

SymphonyAI IT Service Management is an AI-powered service desk that helps optimize IT and ESM workflows to align with the best ITIL practices. By aligning multiple IT services into one portal, SymphonyAI ITSM ensures users gain maximum productivity and efficiency and resolve problems at the workplace. 

Key features: 

1. AI-powered self-service:  SymphonyAI’s portal is an integrated self-service that allows employees to find answers to their questions and automate problem-solving using AI and automation. 

2. Drag-and-drop Design Studio: Using Design Studio, users can easily implement workflows using more than 50+ templates and streamline operations. 

3. Omnichannel service desk: AI-powered SymphonyAI lets you fetch data into one integrated platform from Slack, Teams, SMS, and emails and deliver an improved service desk experience with SymphonyAI Digital Agent. 

4. Enterprise-grade multi-tenancy: SymphonyAI ITSM enables users to build individual portals for different business functions by following appropriate terms and conditions. 

Pros:

• Easy to configure service requests using automation and manual interaction

• Simple and intuitive user interface 

• Robust partner ecosystem support for integrations

Cons:

• Limitation of asset allocation 

• Complicated backend configurations 

• Page-level scripting is difficult 

Pricing:

Contact sales 

SysAid

When looking for Rezolve.ai alternatives, SysAid perfectly aligns with your IT objectives. SysAid offers a simplified version of service management capabilities by bringing to your employees an AI-powered self-service chatbot for MS Teams. The platform provides Generative AI support to improve ITSM productivity and boost employee support. 

Key features: 

1. SysAid Copilot: Driven by Generative AI and LLMs, SysAid improves autonomous problem-solving rates with Copilot, which guides your users to perform tasks and solve problems to drive down MTTR. 

2. Service Management: SysAid’s out-of-the-box templates allow your service desk managers to customize use cases for dozens of functions, such as request, change, problem management, and others, to deliver a great service management experience. 

3. Workflow automation: Builtin workflow automation features allow users to get up and running in no time using simple no-code design capabilities and boost the team’s productivity.

4. Third-party integrations: SysAid offers no-code connectors and APIs to connect with your favorite apps so that you can easily streamline repetitive tasks and elevate the service desk experience. 

Pros:

• Robust ticketing system for employees and IT teams 

• User-friendly and easy-to-set-up knowledge bases 

• Cost-effective ITSM tool 

Cons:

• BI reports are not free 

• Poor user experience with builtin SysAid’s remote access 

• Missing features on the cloud version 

Pricing: 

Contact sales 

TOPdesk 

TOPdesk is an AI-powered service management platform that helps you streamline repetitive tasks for customer queries, including employee support. TOPdesk’s ITSM software is efficient in helping you offer solutions for requests and IT services with its comprehensive set of tools. 

Key features: 

1. Incident management software: TOPdesk ITSM platform provides you with an incident management feature that gives your employees the ability to submit requests and automatically assign the ticket to the right team. 

2. Self-service portal: TOPdesk integrates FAQs and integrated knowledge bases within its self-service portal to help customers find their answers and deflect calls to the help desk.  

3. No-code and drag-and-drop builder: With TOPdesk, you can leverage a simple drag-and-drop builder to form your self-service portal without writing a single line of code and implement customized workflows for a variety of business cases. 

4. API and integrations: TOPdesk provides API and integration to connect with 90+ apps seamlessly and automate workflows for extended productivity and efficiency. 

Pros: 

• Best for ticketing to streamline incoming tickets 

• Straightforward configurations and layout for ticketing 

• ITIL-powered incident management, problem management, and project management 

Cons: 

• Missing capabilities for Google Enterprise/Admin integration 

• Inefficient in merging tickets for similar issues 

• Too many steps to fill out the information 

Pricing:  

Contact sales 

ManageEnginge ServiceDesk Plus 

ManageEngine ServiceDesk Plus is a robust ITSM platform with native AI capabilities to facilitate the automated triage of tickets to self-service. Its virtual support agents and built-in knowledge discovery help streamline IT support and operations. Built for cloud and on-premise architecture, ManageEngine ServiceDesk Plus aims to drive a stellar enterprise service management experience. 

Key features:

1. Conversational virtual agent: ManageEngine offers conversational virtual agents to offer personalized and AI-augmented conversations to your employees. 

2. Microsoft Copilot: AI assistants like embedded Microsoft Copilot give significant productivity boosts by guiding your employees to handle their issues autonomously while helping agents lessen their workloads. 

3. ChatGPT-powered Zia code generator: ManageEngine makes incident request management easier using Zia, which can generate custom codes to deploy low-code automations for various incident management workflows.

4. Zia chatbot: The Ask ChatGPT in Zia chatbot derives a vast knowledge repository to allow users to derive relevant information for their questions and help agents boost their productivity using AI summaries, AI responses, etc. 

Pros: 

• Centralized management of applications, patches, and updates for IT teams 

• Customizable features and a user-friendly interface 

• Advanced reporting tools 

Cons:

• Limited functionalities as compared to other products in the same pricing category 

• Lengthy approvals time 

• Limited customizations 

Pricing: 

Contact sales

ITSM is complicated, so you need a robust tool that aligns with your company's culture and makes it easy for your people to get started quickly and derive value as soon as possible. Here are some considerations before you select the right Rezolve.ai competitors for ITSM. 

Built-in AI: ITSM evolves fast and becomes complex. Like other businesses, you focus on automation to streamline ITSM operations. But, the catch is that most legacy platforms come with over-the-top AI capabilities, which means they offer them as an add-on or Bolt-on AI, such as GenAI chatbot. It is likely that it can impact interactions and workflow automation. 

In contrast, built-in AI capabilities allow for deep integration into the core architecture of the platform, giving extended flexibility to customize workflows and offer context-based employee support. Built-in AI integration helps with customization, improved performance, and enhanced service management. 

User adoption: Focus on user experience. Ensure that your platform is easy to use and helps support change management. A platform integrating with MS Teams and Slack removes the need for additional training support and helps improve adoption. 

Workflow automation: Check the customization flexibility of the Rezolve.ai alternatives. It is always better to use service desk platforms, which help implement app workflow automation for multiple use cases and boost employee support. 

Marketplace integration: Discover if the ITSM platform offers extensive integration options with your existing tools and help extend the automation functionalities. App marketplace provides extended benefits for choosing your favorite app and implementing automated workflows. 

Pre-built templates: If you want to get started instantly, predefined dialog templates are convenient for faster time to market. Ensure you can access predefined conversation templates for common use cases. It saves you time and helps you get started early. 

Scalability: Confirm the platform is scalable enough to support your employee support needs. Choosing a product that can help you adjust to the growing user calls or self-service requests is feasible. 

No-code flexibility: Unlike legacy platforms, SaaS-based platforms eliminate the need to write every line to implement your workflows. Focus on faster implementation with no-code platforms. Easy plug-and-play solution not only saves time but also helps remove developer costs. 

Industry expertise: An essential factor indeed as you embark on a journey to find the best Rezolve.ai alternatives for service management needs. Check if your vendor possesses the right industry expertise in alignment with ITSM best practices and has experience supporting companies to achieve successful implementation.

When you aim to drive modern service management, Workativ is your go-to ITSM platform. Using its no-code chatbot canvas, the platform allows you to implement custom HR and IT support workflows, thus unlocking productivity and efficiency gains for your ITSM.  Workativ helps you realize significant ROI values by providing your employees with robust AI tools like Generative AI chats, RAG-based enterprise search, and knowledge management through Knowledge AI. These tools are highly efficient in enriching user experience as they boost employee self-service by allowing them to access domain-specific knowledge and solve problems steadily and effortlessly. Conversely, Workativ boosts agent productivity with a unified agent screen, Shared Live Inbox, that creates a single source of truth for agents to address issues based on priority. 

As a Rezolve.ai alternative, Workativ brings robust enterprise solutions for ITSM to help you streamline service desk operations, remove repetitive tasks, and keep your business up and running steadily with improved IT and HR service delivery. 

Workativ has a pretty straightforward pricing plan for your needs compared to Rezolve.ai. You can even try Workativ’s free chatbot to cross-check the effectiveness of various functionalities and automation capabilities. 

If you are considering to evaluate Rezolve.ai alternatives, give Workativ a try. To gain maximum productivity and efficiency benefits, schedule a demo today.

What is Rezolve.ai?

Rezolve.ai is a Generative AI-powered service desk platform called AITSM that streamlines, manages, and optimizes ITSM operations. Rezolve.ai brings the service desk to your familiar business comms channel—MS Teams and Slack to improve adoption and augment self-service capabilities for common questions. 

Why consider Rezolve.ai alternatives for your ITSM needs?

Rezolve.ai alternatives like Workativ are comprehensively built with AI features and tools that help you overcome the existing challenges in Rezolve.ai platforms, including limited customizations, platform immaturity, limited NLP capabilities, and a non-intuitive interface. 

What are the best alternatives to Rezolve.ai?

AI-enabled IT service management solutions that are the best alternatives to Rezolve.ai include Workativ, Jira Service Management, Freshservice, Ivanti Neurons ITSM, EasyVista, and SolarWinds, among others. 

What should you consider while choosing an alternative to Rezolve.ai? 

There are several important considerations you must follow while choosing a Rezolve.ai alternative. You must prioritize user experience, ease of integration, scalability, built-in AI capabilities, and workflow automation. 

What are the advantages of using Workativ as an alternative to Rezolve.ai?

Workativ provides hybrid capabilities for knowledge management that allow for knowledge retrieval from the world of knowledge and company-proprietory repository to facilitate enterprise search and expedite self-service capabilities. Along with this, Workativ provides an LLM-powered agent screen to augment employee support. You can also get transparent pricing compared to Rezolve.ai.