Are you looking for Moveworks alternatives yet want to facilitate AI-driven ITSM? The fact is Moveworks is not the only agentic AI copilot for ITSM that can help you transition to AI-driven service desks. Moveworks is indeed a better choice, and it makes good sense for IT leaders to make things easy for employee productivity and business growth. However, every IT leader needs to know some hidden truths about Moveworks’ limitations.  

As part of the enterprise objective to turn service desks into a superpower of knowledge engine and ITSM copilot, Moveworks utilizes GPT and agentic AI architecture to enhance employee service automation for maximum ROI. Surprisingly, Moveworks alternatives and competitors can offer more specific features and benefits than you could imagine for your needs.  Let’s find out how Moveworks platform competitors and alternatives can fulfill your AI-driven ITSM objectives, allowing you to make a good investment choice and transform your service desks.

Moveworks provides an agentic AI experience for your employees directly in Microsoft Teams and Slack for self-service by eliminating L1 support, offering seamless end-to-end ITSM integration, and automated routing. However, the conversational AI platform Moveworks can be deceptive in many ways.

Limitation of customizability 

Moveworks seems less flexible in offering customizability. As some reviews on G2 suggest, implementing the best use cases or workflows requires a lot of fine-tuning. Also, Implementing and integrating Moveworks with ITSM tools can be heavy lifting and time-consuming, overwhelming for non-technical individuals. Hence, even if it promises to offer an easy-to-use creator studio, a steep learning curve is essential, incurring developer costs.  

Longer deployment time 

Many experienced IT service desk consultants would recommend Moveworks alternatives due to the longer deployment time. Many users also see it as a la carte. Moveworks has a tools-based approach so each new offering might need separate configurations through integration and customization. This would ultimately lead to higher developer costs and longer deployment times. 

Leakage of sensitive data 

Access controls protect business data from unauthorized or unintentional use by specific users. Moveworks has various configurations to implement access control for multiple purposes, such as Moveworks Managed Permissions and Platform Permissions Integration. Since implementation can be tricky, it is difficult for someone to control the access level. As a result, sensitive data can be easily fetched using closely related matches. 

Integration challenges 

Every time you want to add a new feature or offering for workflow automation for service desks, you implement a workaround. However, the Moveworks platform has some complicated processes for integrating existing systems. This time-consuming process can take longer than expected for a particular feature or workflow. 

No free trial 

Moveworks offers no free trial, which is a big reason service desk managers can look for Moveworks alternatives. A free trial allows users to test a platform's usability and determine its user experience for business needs. Moveworks, however, deprives users of this flexibility. 

Lack of agent support 

Agent tools are a significant feature that empowers agents and unleashes the best potential for help desk automation. To reduce the count of service desk ticket volumes, Moveworks alternatives are an excellent choice for IT leaders as agent assist is available as an embedded offering, which Moveworks dramatically misses. 

Hefty price tag 

Moveworks primarily serves enterprise-level customers. Their offerings are usually customized, meaning they come at a hefty price tag. As per Vendr's internal transaction data for Moveworks, the maximum price can reach $780,000, and the average annual cost is $209,367.89. Also, many Reddit users couldn’t justify the costs. 

Moveworks competitors seem to have better offerings, which might come as a surprise for employee service automation. Additionally, when looking for value for money and platform efficiency, alternatives to Moveworks make sense.

You can find many opinions when sorting out a better version of Moveworks alternatives. Making business-critical decisions is essential. Here is what you need to look for in Moveworks competitors. 

• Customization flexibility: The platform you choose for service desk automation must offer seamless customization to set up workflows. Look for plug-and-play, no-code architecture, which is easy to use and fast to implement workflows without a steep learning curve. 

• Integrations: Ensure you can leverage the flexibility of seamless integrations for IT service management tools to connect with conversational AI and unleash employee service automation to the maximum degree. 

• Free chatbot builder: Confirm that you can access free chatbot builder or free trials to determine the level of adaptiveness and user experience for your specific business needs. 

• NLP engine: It is critical to check that your conversational AI or service desk automation platform best uses the NLP engine to determine user intent and context by reducing ambiguity. A robust NLP engine can also better use the knowledge base to provide customized answers and prevent fallback scenarios. 

Security: AI can be whimsical. Look for what Moveworks competitors have for security controls to prevent hallucinations and ensure PII security. End-to-end encryptions, access controls, and compliance with the regulatory bodies are essential, though.

1. Workativ Assistant 

2. REZOLVE.ai 

3. AISERA 

4. Kore.ai 

5. SysAid

Workativ Assistant 

Workativ Assistant is a ChatGPT-like AI copilot designed to transform how employees perform their everyday tasks. Leveraging the power of Generative AI and LLMs, Workativ Assistant helps modernize the service desk by improving auto-resolution capabilities through GenAI-powered self-service automation. Workativ unlocks the immense potential of Generative AI by combining hybrid NLU or RAG-based systems to enhance the veracity of generated responses and help resolve 80% of repetitive IT support issues through automation. Workativ’s no-code visual chatbot canvas is easy to use to build your IT and HR support chatbots with workflow automation and enhances faster time to market.  

Features 

1. No-code chatbot builder built on GenAI architecture 

2. Four-in-one IT & HR support automation platform to centralize data and enhance support with conversational AI, Knowledge AI, app workflow automation, and shared live inbox 

3. GenAI-powered ITSM for streamlined service desks 

4. GenAI-powered chatbot for the help desk

5. Single to multi-step workflows for cross-functional tasks 

6. Simple UI to deploy from simple to complicated workflows 

7. Ready to use FAQs builder 

8. Custom chatbots and predefined chatbots download from the marketplace 

9. 100+integration with leading industry applications for ITSM management 

10. MS Teams, Slack, and web widget integration for omnichannel support 

11. RAG-based systems to improve logic-driven dialogs for users

12. Built-in live chat 

13. Smart notification alerts 

14. Personalized role-based access 

15. Analytics and insights to provide user interactions and areas for improvement 

Key benefits 

• Faster time to market 

• Enhanced user productivity 

• Knowledge AI for knowledge management 

• RAG approach or hybrid NLU for domain response generation 

• Agent screen for improved productivity 

• Integration with leading ITSM tools for service management improvement 

• ChatGPT like flexibility for users 

• Flexible onboarding 

• Robust platform security 

• Integrated customer support 

• Free trials 

• Cost-effective 

Downsides 

• Help documents are not provided 

• WhatsApp alerts missing 

Pricing 

Workativ offers several pricing plans. The Starter costs $1530, and the Pro costs $2250. Contact sales for Enterprise pricing. 

REZOLVE.ai 

REZOLVE.ai is a Generative AI-powered ITSM chatbot. It calls itself just another AI copilot for service desk queries for employees. Its GenAI-powered AITSM chatbot redefines employee experience by automating HR and IT support issues. REZOLVE.ai enables ITSM integration of its chatbots for MS Teams to streamline repetitive workflows using AI-powered knowledge management and conversational knowledge. It helps auto-deflect 25-35% of service desk tickets while improving agent productivity.  

REZOLVE.ai Features 

1. Generative AI-driven ITSM chatbot 

2. MS Teams chatbot for self-service 

3. Seamless integrations with 150+applications 

4. Desktop automation 

5. Scalability for IT support, HR support, facility support, 

6. Multi-tenant capabilities 

7. No code automation studio for workflow design

8. Chatbot analytics and dashboards 

9. Access approvals for MS Teams 

10. Personalized role-based access 

Key benefits 

• Exceptional implementation and deployment support 

• Easy-to-use user interface 

• Comprehensive knowledge management 

• Integrations with various business systems 

• GDPR compliant 

Downsides 

• Not all features are available 

• Complex admin settings 

Pricing 

Contact sales for custom pricing options. 

AISERA 

AISERA AI Service Desk is the enterprise co-pilot to reshape service desk automation with ChatGPT-like responses. Built on domain-specific LLMs, AISERA aims to automate 75% of employee requests, helping them achieve productivity and focus on strategic workflows. With AISERA’s agentic AI copilot, businesses can automate support with minimal human interventions for ESM operations such as IT, HR, Finance, Legal, and Facilities. Microsoft Teams is the chatbot deployment platform for businesses to automate responses, improve productivity, and boost efficiency.

AISERA features 

1. Comprehensive AI service desks with ChatGPT-like AI copilot interface 

2. Omnichannel employee support via web, chat, emails, mobile apps 

3. LLM-built NLP engine for improved context and intent 

4. More than 1200 pre-trained workflows for automation 

5. Auto-triage for ticket management 

6. Slack and MS Teams-based self-service automation 

7. Task-specific AI agents or virtual agents for auto-resolutions 

8. Embedded agent assist

9. Enterprise-wide search for improved knowledge management 

10. Live agent handover 

Key benefits 

• Multifaceted support for ESM

• Proactive notifications for users

• Knowledgeable technical team for ease of deployment 

• Customer and employee experience management 

• Intuitive interface for wide adoption 

Downsides 

• Poor access to help documentation 

• Outdated concierge articles 

Pricing 

Contact sales for pricing 

kore.ai 

kore.ai’s XO Automation AI platform helps reimagine the contact center and help desk by automating information discovery for auto-resolutions. The XO platform provides an easy plug-and-play, no-code interface to design and deploy VA with LLM-powered capabilities. XO platform offers efficiency and productivity for customers, employees, and agents. 

Features 

1. RAG-based capabilities for generative answers for employees and customers

2. Multimodal NLP engine for improved context and intent understanding

3. Generative AI-powered search capabilities for self-service 

4. Omni-channel customer support 

5. Multilingual abilities to improve adoption 

6. GenAI-powered human-like conversations for user experience 

7. Configurable alerts for employees and agents

8. Prebuilt integrations with tools such as OpenAI, Anthropic, and Azure

9. Seamless integrations with industry-wide tools and applications 

10. AI copilot to auto-generate dialogs 

Key benefits 

• Ease of escalation of IT incident ticketing

• Integrated knowledge management 

• User-friendly interface for implementation and deployment 

• Guided learning for AI Automation Basic Training 

• All-encompassing features for bot development 

Downsides 

• Slow bot builder 

• Complicated customizability 

Pricing

Contact for pricing. 

SysAid 

SysAid is a next-gen ITSM chatbot with generative AI capabilities. SysAid copilot seamlessly integrates with MS Teams and automates user interactions to find answers, solve problems, and create tickets when answers are unavailable through self-service. SysAid enables users to implement and deploy it quickly and readily. 

SysAid features 

1. SysAid ITSM copilot for self-service automation 

2. Generative AI answers for exceptional response delivery 

3. Out-of-the-box ITIL-driven templates for faster onboarding 

4. Easy-to-use design-builder for workflow automation 

5. Out-of-the-box integrations with 50+ apps and systems 

6. Advanced customization cards to complement the service desk environment 

7. SysAid BI analytics dashboards for service desks

8. Omnichannel support via chat, email, self-service, and Teams 

9. AI admins in the loop for continuous improvement of chat responses

10. Drag-and-drop simple and customizable UI 

Key benefits 

• Seamless ticket escalation for employees and IT staff 

• Integrated knowledge management for self-service

• Rapid issue resolutions for employee queries 

• Routing and escalation rules improve SLAs 

• Rapid go-live for users 

Downsides 

• Reporting features need improvements 

• BI reports are chargeable 

Pricing 

Contact sales 

Workativ Assistant offers flexibility and convenience for users with its no-code plug-and-play chatbot builder, making deployment more straightforward and faster for your enterprise needs. It is also an excellent choice for SMBs' needs. Workativ requires no steep learning curve to implement and deploy workflows in communication channels such as MS Teams and Slack. It combines the best features to improve the employee experience by elevating self-service capabilities and agent performance. 

• Knowledge AI is your employees' ITSM copilot. It possesses ChatGPT-like abilities and turns your knowledge bases into Generative AI chat for user queries by harnessing LLMs and GenAI. By boosting knowledge retrieval capabilities, Knowledge AI helps deflect tickets to reduce the burden on your service desks. 

• Shared Live Inbox is designed to empower and enhance agents’ efficiency and productivity by unifying user calls in a centralized agent window, giving granular visibility into ticket status, and speeding up resolutions with AI suggestions, AI summaries, and knowledge retrieval. 

• LLM-powered conversational AI continuously provides an engaging conversation experience using powerful NLP and LLM engines. The Workativ bot can pick up inputs and generate relevant responses by leveraging intent detection and entity extraction abilities to help complete simple to complex tasks. 

If you want to implement custom workflows and enrich employee experience with ITSM and service desk management, schedule a demo today. 

Why do you need Moveworks alternatives for service desk operations?

From a pricing point of view, Moveworks seems quite costly for SMBs, including enterprise needs. Surprisingly, Moveworks alternatives offer more comprehensive features and solutions for service desk automation operations. 

How do Moveworks alternatives and competitors offer better benefits for your service desk automation needs?

Moveworks developer documentation can be tricky, and implementing workflows requires a steep learning curve, even though it is a no-code platform. With alternatives to Moveworks platforms such as Workativ Assistant, businesses can achieve fast market time and drive value from the first day. 

What should you consider when choosing an ITSM chatbot for MS Teams or Slack?

Several factors prove significant for ROI. Look for scalability, seamless integrations, customization, dedicated support, and cost-effectiveness. 

How does a free chatbot builder make a difference in chatbot selection? A free chatbot builder lets you explore your options in tandem with your business-specific needs. You can test and trial workflows for business use cases and discover their effectiveness for ITSM support. Workativ provides a free chatbot builder to help you make better decisions about your needs and gain ITSM benefits.