If you’re using JumpCloud as your business’ directory-as-a-service (DaaS) solution to authenticate, authorize, and manage users, then it’s high time you made the whole process effortless for your employees. Why? Because many a time, businesses tend to invest more on the technologies that improve the customer experience and neglect to do the same for their employees. What businesses don’t realize is that they can improve their customer experience multifold by improving employee experience.

Lindsay Willott, chief executive of Customer Thermometer, says: “Customer and employee experiences are intrinsically linked, and businesses need to care fanatically about both to maximize growth and success. With the arrival of Generation Z in the workplace – those that have grown up in a connected world – the need for better employee experience is only heightened.

“Not only do these people have an innate understanding of personal branding and marketing that comes from publishing news about themselves on Facebook and Instagram, but they are also the feedback generation. They are used to liking people’s Facebook posts, retweeting, even leaving feedback about businesses.

“The key is this: employees who feel listened to and supported are nearly five times more likely to feel engaged at work. If their satisfaction isn’t regularly measured, then every employee will be fighting internal battles just to be productive.”

Hence investing in technologies that improve employee experience is important to increase the productivity as well as the overall morale of employees. Where can you start?

You can start by automating employee IT support via self-service chatbots. How you ask? Why with Workativ Assistant of course! Workativ Assistant is an AI-powered no-code platform for building contextual chatbots with automated workflows for various business apps. Workativ Assistant’s chatbots are easy to add to your business’ communications hub like Slack or Microsoft Teams. Employees can self-serve their IT issues on-the-go by just having a quick chat with Workativ Assistant’s chatbot without logging in and out of a convoluted self-service portal. Sounds simple, right?

If you’re using JumpCloud, you can easily integrate it with Workativ Assistant and automate tasks on it in just a few clicks.

By integrating JumpCloud and Workativ Assistant, you streamline your workplace IT support ChatOps to connect employees, processes, and automations into a transparent workflow. Let’s take a look at some of the automations you get with Workativ Assistant and JumpCloud integration.

1. Suspend and Restore User Accounts

With JumpCloud and Workativ Assistant, your help desk agents can quickly manage user access to company resources via the Suspend/Unsuspend User automations on your business’ Slack/Microsoft Teams channel. Suspend User Automation lets agents freeze access to company resources when employees are on long-term leave or if their identity is compromised. Agents can immediately restore accounts to their previous access level when employees return from leave or after their identity is secured.

2. Streamlining Secure User Controls with JumpCloud and Workativ Assistant

With Workativ Assistant, create Slack-based automated JumpCloud workflows that would allow help desk agents to securely and easily add an employee, update information about an employee, retrieve details about an employee, or remove an employee on JumpCloud—without leaving the chat app.

Bottom-line? Get rid of the tedious and time-consuming traditional IT support model and switch to Workativ Assistant’s JumpCloud chatbot for IT self-service that’s faster and more secure.

1. JumpCloud and Azure Active Directory Integration (AAD)

The Workativ Assistant + Azure AD + JumpCloud integration makes user provisioning and deprovisioning a fairly straightforward process. Imagine an existing JumpCloud user, let’s call him User A. Using Workativ Assistant if we set up an automation to push him into Azure AD after getting details about him from JumpCloud, Workativ Assistant naturally creates a user named “User A” and incorporates him into Azure AD.

Simply put, what goes into JumpCloud, can get pushed up into AAD.

2. JumpCloud and Office 365 Integration (O365)

You can easily connect O365 with Workativ Assistant via JumpCloud’s Single Sign-On (SSO). Web application SSO is a great tool for end-users convenience, as it provides one central area for a user to log in to before accessing the sites they need to visit. Once logged in to their JumpCloud account, users only need to select the application they’d want on Workativ Assistant like O365. After selecting O365, the end-user will be authenticated to Office 365 and they gain access. It’s as easy as that.

After logging in to Office 365, you can set up an automation on Workativ Assistant such that, after getting the details about a user from JumpCloud, the user will be added to an Office 365 email distribution group automatically.

3. JumpCloud and G Suite Integration

You can use JumpCloud’s SAML 2.0-based SSO support in concert with Workativ Assistant’s G Suite integration to allow help desk agents to connect their G Suite account with Workativ Assistant from their JumpCloud User Portals alongside their other SAML-enabled web apps.

After logging in to G Suite, you can set up an automation on Workativ Assistant such that, after adding a user on JumpCloud, an email gets sent to the user with the Google Drive link for the New Employee Guidelines document.

Now that we’ve seen the endless possibilities of what integrating Workativ Assistant and JumpCloud and your existing business apps can do for you, let’s see how you can go about the same.

1. Workflow builder

Workativ assistant comes with easy-to-use no-code workflow builder to help you build simple to complex app-based automations for chatbot in minutes. Integrate chatbot with apps, use pre-built workflows from marketplace, approve requests, connect chatbot with on-prem apps and much more.

2. Chatbot Builder

Our easy-to-use no-code chatbot builder helps you build and manage simple to complex conversations, FAQs, integrate app workflows, and personalize your bot in minutes. Deliver autonomous workplace support with purpose built intelligent chatbots.

1. Intuitive conversational AI for an awesome employee experience

No one prefers boring manual data entry portals even if it’s JumpCloud. With Workativ Assistant’s chatbots, provide the seamless conversational self-service that your employees would appreciate.

2. All from the comfort of your chat hub

Workativ Assistant’s JumpCloud AI chatbot proactively resides on your Slack/Microsoft Teams workspace waiting to resolve your employees’ IT queries like JumpCloud self-service password reset or account unlock in an instant, 24×7.

3. Faster business processes

No more logging in and out of different applications and switching between them endlessly. With Workativ Assistant, you make it easier on your employees by clubbing existing business apps together and providing their services through your business’ Slack or Microsoft Teams workspace. Employees will then just have to open their Slack or Microsoft Teams mobile/web app to do what they want by having a chat with Workativ Assistant’s chatbot there, on-the-go, 24×7.

4. Improved IT support experience for employees

No more repetitive calls/tickets to help desk. With Workativ assistant’s chatbot, you make sure your employees don’t have to wait on endless calls to get what they’re looking for which in turn leads to your help desk agents’ productivity increase, letting them concentrate on the complex tasks at hand that requires a human touch.

Liked what you read about Workativ Assistant? Try Workativ Assistant today by signing up for a FREE trial at workativ.com and experience the difference yourself.