Research shows that companies that excel at customer experience have 1.5 times more engaged employees than companies with a record of poor customer experience. It’s also clear that companies who invest in employee experience can see a higher ROI than those who don’t. So what should you exactly do to keep your employees happy?

You can start by automating some of your IT processes so that employees can self-serve themselves. Because we humans take pride and satisfaction in solving a problem ourselves instead of depending on another person. So, the big question now is, where should you start?

You can start by getting rid of the age-old model of static self-service portals and replacing them with AI-powered conversational IT self-service via contextual chatbots. How you ask? Why, with Workativ Assistant of course!

Workativ Assistant is a no-code platform for building contextual chatbots with automated workflows for business apps. You can easily create and add Workativ Assistant’s chatbots to the chat channel of your choice like Slack or Microsoft Teams. Once you add a Workativ Assistant chatbot to your Slack/Microsoft Teams workspace, your employees can make use of the chatbot to self-serve their IT issues, on-the-go, 24×7, on their laptop or mobile device.

If you have a multi-tenant, cloud-based Identity as a Service (IDaaS) solution like Microsoft Azure Active Directory (AD) as part of your workplace IT support, by connecting it with Workativ Assistant, you can automate the following Azure AD tasks:

Reset password : Give your employees the ability to change or reset their password, with no administrator or help desk involvement. If an employee forgets their password, they can follow prompts to reset it themselves and get back to work. This ability reduces help desk calls and loss of productivity when a user can’t sign in to their device or an application.

Suspend user : If your help desk team finds any security compromising activities on an employees’ network, they can suspend it immediately before clarifying it with the employee via Workativ Assistant’s Azure AD chatbot.

Unsuspend user : To provide more flexibility to your employees, enable them to unlock their accounts themselves via a Workativ Assistant chatbot on Slack or Microsoft Teams without having to contact help desk.

Add user : With Workativ Assistant’s Azure AD chatbot, help desk agents can use the “Add user” automated workflow on the chatbot to create a company email ID for a new employee which gets automatically shared with the employee via text message through the chatbot’s Vonage integration.

Update user : Change is something you can compete with. It applies to your employees as well. Be it an employee wanting to change their permanent address or their marital status or their phone number, let them do so themselves without contacting your help desk via Workativ Assistant’s Azure AD chatbot.

Retrieve details about a user : Empower your help desk agents by allowing them to lookup an employee’s details without leaving their Slack or Microsoft Teams app via Workativ Assistant’s Azure AD chatbot.

Sounds interesting? Wait till you see how you can pair Workativ Assistant not just with Azure AD, but with your other existing business apps as well.

By integrating Azure AD and your existing business applications with Workativ Assistant, you ensure a seamless self-service experience for your employees as well as help desk agents. Let’s take a look at how you can set up workflows for some of the popular business apps on the market.

1. Azure AD integration with Office 365

Any help desk agent who has used Office 365 knows that just creating a user involves a lot of manual work, be it entering their details field after field or communicating the same to the user via an email or phone call. After that, the help desk agent will have to add the user to the company’s email list on Office 365. Whew, sounds like a lot of work, right?

By connecting your Azure AD and Office 365 accounts with Workativ Assistant, you can set up a chatbot automation such that, after getting details about a user from Azure AD and passing the details to Office 365 for creating an email ID for the user and then adding them to a company email list. Just like a breeze.

2. Jira and Azure AD integration

With Workativ Assistant’s Jira and Azure AD integration, you can set up an automation for a Workativ Assistant chatbot such that, after retrieving the details about the employee from Azure AD, the details get passed to the Jira action for adding a user to your company’s Jira workspace and the user gets added automatically as a result. Saves valuable time for your employees as well as your help desk agents.

3. Outlook

With Workativ Assistant + Outlook + Azure AD integration, you can set up an automation like, after unlocking a user’s account or resetting their password, the Workativ Assistant chatbot will send an email about the same to the user via Outlook so that they know their account has been unlocked/their password reset.

With Workativ Assistant, you can create a chatbot for IT process automation in just a few minutes. Let’s see how.

1. Workflow builder

Workativ assistant comes with easy-to-use no-code workflow builder to help you build simple to complex app-based automations for chatbot in minutes. Integrate chatbot with apps, use pre-built workflows from marketplace, approve requests, connect chatbot with on-prem apps and much more.

2. Chatbot Builder

Our easy-to-use no-code chatbot builder helps you build and manage simple to complex conversations, FAQs, integrate app workflows, and personalize your bot in minutes. Deliver autonomous workplace support with purpose built intelligent chatbots.

1. No-code platform to create chatbots that perform Azure AD tasks in just minutes

No need to get a developer on board to create a chatbot that takes care of Azure AD tasks using Workativ Assistant. Workativ Assistant’s Automation Designer enables you to create a chatbot in just three simple steps with just a few clicks.

Or you can altogether skip this by going to the Automations Marketplace that houses over 200+ ready-to-use process automations out-of-the-box and downloading the Azure AD automation of your choice. And, you can set up any kind of conversation/dialog flow for a chatbot with Workativ Assistant’s Dialog Designer using the plethora of options the Dialog Designer powers you with.

2. Creating a Synergy between your existing Business Apps

Like the Jira Azure AD integration worked synergistically, you can combine your other business apps creating an automated workflow that does much more with those apps in just a single run.

3. Faster resolution of repetitive IT issues via on-the-go Self-Service

Since Workativ Assistant’s chatbots will be added to your business’ Slack or Microsoft Teams workspace, you enable your employees to take care of their IT issues themselves from the comfort of their chat hub on their laptop/mobile phone, on-the-go. They don’t have to contact help desk for unlocking their account or resetting their password using Workativ Assistant’s Azure AD self-service for password reset and unlock account.

4. Better ROI

By making Workativ Assistant’s chatbot a part of your business’ internal IT support, you ensure that you get the best ROI on your business’ internal workplace support by deflecting unnecessary calls/tickets to help desk for password resets and unlock accounts thereby improving overall employee and help desk agent morale.So what are you waiting for? Make your employee support awesome by signing up for a FREE trial at workativ.com today!