Did you know that 50-60% of today’s organizations still rely on manual Identity Access Management (IAM)?

While password management technologies like LastPass enable administrators to provision and monitor users across IAM applications, it requires admins to manually change these factors for each individual within the organization. This system can lead to lapses in access restriction and ultimately large losses in time, money, and security.

A recent Forrester report examined the pitfalls of IAM and the benefits of automating IAM processes. According to the report, around 47% of technology decision-makers have experienced internal data breaches over the last 12 months. Of these organizations, those which rely on IAM processes fall victim to breaches more often than their competitors who secure their organizations with automated processes.

So why are people still not automating IAM?

One of the primary reasons is the assumption that automating IAM processes will not benefit the organization’s bottom line. However, companies that utilize IAM process automation can achieve over 100% more ROI than they did with manual processes.

Adopting IAM process automation will reduce costs while increasing return on investment. In fact, according to the Forrester report, IAM costs can actually be double that of automated IAM processes. The excess costs of IAM can be attributed to the expense of IT hours required to maintain the system and its inefficiencies.

So what can you do? If you’re using LastPass, it’s high time you automated your IAM processes. How, you ask? Why with Workativ Assistant, of course.

Workativ Assistant is a no-code AI-powered SaaS platform for building contextual chatbots with automated workflows for a wide range of apps. Workativ Assistant’s chatbots can be added to any of your instant messaging apps like Slack or Microsoft Teams so that employees can self-serve their IT/HR issues, on-the-go, anytime.

By combining LastPass with Workativ Assistant, you make sure your employees have access to an interactive IT self-service interface instead of a static portal. Let’s take a look at what all you can do with LastPass + Workativ Assistant.

“30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT helpdesk”

– HDI

Most IT helpdesk tickets are actually low-value items and typically repetitive. Often, they are issues related to password resets. These are not issues that require extensive expertise to resolve, but they are still time-consuming and greatly diminishes the productivity of your employees as well as helpdesk teams. The subsequent outcome is that SLAs are often missed and the cost per ticket rises rapidly.

With LastPass + Workativ Assistant integration, you can set up a LastPass chatbot that your employees can use to reset their passwords, on-the-go, 24×7. This enables your support team to spend more time on addressing complex issues and high-value tickets.

Why stop with just password reset when you can do more? By integrating LastPass with Workativ Assistant, you ensure that help desk agents can securely and easily add a user, update information about an employee, retrieve details about an employee, or remove an employee on LastPass—without leaving their chat app.

With Workativ Assistant, you can connect multiple apps and set up an automation involving a synergistic workflow of tasks on those apps. Let’s take a look at some of the apps you can combine with Workativ Assistant.

1. Okta and LastPass Integration

With Workativ Assistant’s LastPass and Okta integration, you can set up an automation for a Workativ Assistant chatbot such that, after retrieving the details about the employee from Okta, the details get passed to the LastPass action for creating a LastPass account for the user. Saves valuable time for your employees as well as your help desk agents.

2. LastPass and Office 365 Integration

Any help desk agent who has used Office 365 knows that just adding a user to the company’s email list on Office 365 involves a lot of manual work, be it entering their details field after field or communicating the same to the user via an email or phone call. Whew, sounds like a lot of work, right?

By connecting your LastPass and Office 365 accounts with Workativ Assistant, you can set up a chatbot automation such that, after getting details about a user from LastPass, the details get passed to Office 365 for adding them to the company’s email list. Just like a breeze.

3. LastPass and Google Drive Integration

By connecting your LastPass and Google Drive accounts to Workativ Assistant, you can set up an automation on Workativ Assistant such that, after creating a LastPass account for a new employee, an email gets sent to the employee with the Google Drive link for the New Employee Guidelines document.

Now that we’ve seen the endless possibilities of what integrating Workativ Assistant and LastPass and your existing apps can do for you, let’s see how you can go about the same.

1. Workflow builder

Workativ assistant comes with easy-to-use no-code workflow builder to help you build simple to complex app-based automations for chatbot in minutes. Integrate chatbot with apps, use pre-built workflows from marketplace, approve requests, connect chatbot with on-prem apps and much more.

2. Chatbot Builder

Our easy-to-use no-code chatbot builder helps you build and manage simple to complex conversations, FAQs, integrate app workflows, and personalize your bot in minutes. Deliver autonomous workplace support with purpose built intelligent chatbots.

Let’s take a look at what the LastPass integration with Workativ Assistant means for you.

1. Creating a Synergy between your existing Apps

Like the Okta and LastPass integration worked synergistically, you can combine your other existing apps creating an automated workflow that does much more with those apps in just a single run.

2. Intuitive conversational AI for an awesome employee experience

No one prefers navigating through boring self-service portals even if it’s LastPass. With Workativ Assistant’s chatbots, provide the seamless conversational self-service that your employees would appreciate.

3. All from the comfort of your chat hub

Workativ Assistant’s LastPass chatbot proactively resides on your Slack/Microsoft Teams workspace waiting to resolve your employees’ IT queries in an instant, 24×7. Whether they are in the workplace or on the road, employees can reset their password or do anything on LastPass with Workativ Assistant.

4. An exponential rise in employee productivity

With Workativ Assistant’s LastPass chatbot taking care of repetitive tasks like password resets, your help desk agents can focus on tasks that need a human touch and your employees get the satisfaction of solving their issue themselves, leading a greater increase in overall productivity.

Liked what you read about Workativ Assistant? Try Workativ Assistant today by signing up for a FREE trial at workativ.com and experience the difference yourself.