Self-service automation
Take self-service a step above general automation by implementing next-gen technology and making inroads to providing better workplace support for the modern workforce.
Millennials and the new generation workers (Gen Z) are self-reliant and growing in number. This tech-savvy generation prefers a do-it-yourself (DIY) model, and companies would be wise to use automation and AI on their internal IT helpdesk to cater to the millennials in the workplace. For instance, they would be able to self-check the status of a ticket or reset a password or check the status of an incident. This form of self-service is DIY assistance, which you can provide with Workativ Assistant.
AI Self-service through Workativ Assistant
Workativ Assistant is an intelligent conversational assistant that helps employees self- resolve issues without a slip in productivity. It is powered by an AI+automation engine, with the capability to understand the meaning behind a user’s question. This capability enables the assistant to deliver the relevant answers to help users resolve issues on their own.
A few repetitive requests that can be answered instantly through Workativ Assistant
Report issues
Reset password
Access provisioning
Modify account details
Verify email
How does Workativ Assistant make your work more efficient?
With the introduction of a virtual assistant for workplace support, repetitive and low priority issues get resolved instantly, thereby reducing the number of tickets for helpdesk agents. The benefit is a better MTTR, which in turn lowers the cost of a ticket.
A survey reveals that millennials would instead use a self-service than pick up the phone to resolve issues. Automated resolution on your self-service helps your employees autonomously resolve issues, no longer depending on the IT support team to resolve mundane requests.
