A self-service model that enable employees to resolve issues faster and reduce pressure on the IT support staff.
Take self-service a step above general automation by implementing next-gen technology and making inroads to providing better workplace support for the modern workforce.
Millennials and the new generation workers (Gen Z) are self-reliant and growing in number. This tech-savvy generation prefers a do-it-yourself (DIY) model, and companies would be wise to use automation and AI on their internal IT helpdesk to cater to the millennials in the workplace. For instance, they would be able to self-check the status of a ticket or reset a password or check the status of an incident. This form of self-service is DIY assistance, which you can provide with Workativ Assistant.