ROI on self-service
According to SDI, research shows a significant increase in the adoption of self-service across organizations over the past few years. The study shows that more than 80% of surveyed IT professionals across 300 companies understand that AI is a critical component of their digital transformation. Nearly 50% have already seen measurable ROI from implementing new technologies to drive service levels.
Businesses need to encourage user adoption and maintain usage of the self-service as a gateway for all internal help desk requests to demonstrate the ROI for self-service. In turn, this will increase user productivity and help bring down support costs.