Innovative technology & ROI

For achieving greater ROI, shift to a next-gen workplace support solution

Innovative technology can enhance service competitiveness and speed up IT service delivery and as well help reduce costs. In several ways, innovative technology like AI is impacting employee service success and helping organizations achieve both efficiency and effectiveness in IT support function.


If implemented efficiently, the ROI on innovative tech like AI in terms of value:

Replace repetitive routine work

Eliminate the need for IT agent involvement

Use resources for high-value tasks

Possible reduction in capital costs

ROI on self-service

According to SDI, research shows a significant increase in the adoption of self-service across organizations over the past few years. The study shows that more than 80% of surveyed IT professionals across 300 companies understand that AI is a critical component of their digital transformation. Nearly 50% have already seen measurable ROI from implementing new technologies to drive service levels.

Businesses need to encourage user adoption and maintain usage of the self-service as a gateway for all internal help desk requests to demonstrate the ROI for self-service. In turn, this will increase user productivity and help bring down support costs.

Productivity gains and savings through self-service via the virtual assistant

In terms of productivity gains, implementing a virtual assistant with automation helps in achieving

Increased productivity of end-users

Increased productivity of support agents

Improved MTTR

Improved SLAs

No increase in the number of agents

Shifting to newer technology can increase savings on the helpdesk. Support costs are generally high for several companies across regions, globally. Here’s what it costs to provide support:

$69

On desktop support

$104

On IT support

$20-24

On average on L1 tickets

The cost-saving benefit that you can have on implementing an intelligent virtual assistant: your employees can receive support at a fraction of the cost that companies spend on delivering support.

The cost of L1 resolution by Workativ Assistant is in the range of $1 to $2 on average, which would amount to huge savings on IT help desk costs if implemented.

The key to achieving a better ROI on the helpdesk is to have a modern and innovative solution. With Workativ Assistant, you give your employees a creative and engaging self- service that helps them self-resolve IT L1 issues.

Self-serviced tickets vs. IT support-aided tickets

According to MetricNet, on average, self-serviced tickets cost much less than ones that require to be seen by an IT Support agent. So, employee hours and costs can go down considerably with tickets that are self-resolved. Employees' self-resolving tickets reduce the demands that are imposed on the internal support team and reduces cost-per-call.

Say goodbye to increasing support ticket costs!

More tickets to resolve implies that your costs are going to increase, and the situation is not made any better by increasing the size of the support team. Your organization is only going to incur higher costs as a result of hiring more people.

Workativ Assistant is a SaaS-based platform to build a Virtual Assistant that provides Automated Resolution capabilities. Through 'Automated Resolution,' employees can get common issues and request resolutions without the need to call the helpdesk.

Depending on your current costs per ticket, you can save up to 6 times or more by using Workativ Assistant!

By smartly resolving simple requests automatically and directing employees to a live agent only for complex issues, Workativ Assistant is highly beneficial.

Automating repetitive tasks means costs saved

Expenses come down when issues become resolved autonomously. Why is saving money on the costs of a ticket relevant? The cost per ticket depends on the level of support required. For example, self-serviced tickets cost less than $2 each, while L1 help desk resolved tickets cost $20 each. That's 9x the cost savings!

Besides saving up on costs, more employees using Automated Resolution to resolve issues implies that their productivity is going to go up because the mundane and repetitive tasks are automated.

Workativ Assistant is a high-yielding equivalent of a full-time human employee

By smartly resolving simple requests automatically and directing employees to a live agent only for complex issues, Workativ Assistant is highly beneficial. Depending on your current costs per ticket, you can save up to 6 times or more by using Workativ Assistant!

For a better ROI, you should not have to choose a workplace support solution that is expensive and eats into your budgets due to a high investment cost. Workativ Assistant powers your helpdesk support with modern technology (AI + automation) at a very reasonable price.

Reach out to us today if you are interested in transforming your workplace support and let us show you how you can reduce your helpdesk costs.