Think AI
AI and automation on the help desk is a reinvention in terms of receiving support and employees managing and supporting themselves autonomously.
A revolutionary self-service model enables users to engage with the IT support team only when necessary, leaving support teams only the complex tasks to handle.
The impact at large is that it maximizes productivity and delivers a better user experience while significantly bringing down helpdesk costs.
The benefits of automated resolution
It’s quicker
No browsing a knowledge base to get the answer resolved.
No human intervention
The assistant is designed with automation capabilities to resolve issues instantly, thereby deflecting calls away from the helpdesk.
Reduced wait times
Employees won’t be checking the status of their tickets as much as they used to because of the innovative self-service you provide. You’ll find that tickets reach a close faster.
Accelerated resolution process
AI on the helpdesk can boost speed and enhance support efforts with automated resolution. Why AI-powered virtual assistant?
- Call deflection
- Faster and automated resolution
- Better productivity
An end to end solution with automation and AI
Workativ Assistant is an intelligent automation-based platform to build and deploy purpose-built Virtual Assistant, for workplace IT support.
Workativ Assistant brings a modern self-service experience where employees can seek assistance, resolve and close issues autonomously, eliminating the need to wait in queue for ticket resolution.
The automation + AI engine lets you do more than resolve issues; you can also get tasks completed in minutes.