Today, 1.4 billion people use chatbots. More and more companies employ chatbots to serve their customers, advertise their brand, and even sell their goods.
A conversational artificial intelligence (AI) chatbot uses either audio or text input to converse with humans. Developers create chatbots to replicate how people communicate as automated conversational companions.
AI chatbots offer additional value to content marketing efforts by guiding consumers through the marketing funnel, keeping them engaged after purchases, and bringing personality to a company's brand. However, the advantages of chatbots for the company’s employees seem to be generally overlooked. These advantages lead to a better overall remote and mixed workforce experience as well as greater levels of employee retention and productivity.
Chatbots can help push the endeavour even further, with self-service becoming a mainstay in providing a good work experience. So, to help you choose the best conversational AI chatbots, we've compiled a list of the top 5 AI chatbots for various commercial use cases.
Choosing the best conversational AI chatbots is important to bridge the gap between machines and your workplace. Conversational chatbots are becoming essential to businesses as they act as a catalyst for revenue growth, have a human element in interactions with customers, and employees. Here are some benefits:
Chatbots supply users with suggestions that intelligently provide your audience exposure to new items and services. They may also increase sales since they are available 24 hours a day, seven days a week, and respond quickly. Customers hate waiting, and excessive wait times lead to missed purchases.Chatbots are said to improve sales by 67% on average.
Firstly, constructing a fully functional chatbot is significantly less expensive and quicker than developing a cross-platform app or recruiting employees for each activity. Because chatbots are automated solutions, they enable businesses to manage many customers at the same time.
By “employing” chatbots to supplement human agents, you will not only save on staff expenses but also minimize pitfalls caused by human blunders. Since consumers can quickly access chatbots and begin interacting with them, user acquisition is thus accomplished at cheaper costs.
Nothing is more aggravating than when departments have inconsistencies in information, procedures, or even awareness of what other teams do. Chatbots for workers, conversely, provide a more unified experience across departments and teams. A chatbot, for example, would access a single knowledge database and assist workers in obtaining the same response, while conventional communication may have resulted in differing understandings of the same problem between a service team and the accounting team.
The term "onboarding" conjures up images of time-consuming administrative tasks such as HR paperwork, data input, and tool distribution. Chatbots, with their capacity to operate many tools, come into play here. While outsourcing these tasks to a bot saves time through a solitary, user-friendly, and accessible interface. The manager simply has to give the required information to the bot via a simple conversation if the chatbot is programmed to register and onboard the new employee utilizing APIs.
What seemed like a distant dream before the COVID-19 pandemic is now here to stay: hybrid workplaces. Companies invest in equipment that helps them make a hybrid work environment regardless of the industry, and chatbots are one of them. A chatbot can help enable workers to make two-way conversations with the systems and apps they need for work.
When businesses need to communicate vital information to their employees, such as policy updates or crisis communications, a chatbot can help them to focus these updates on the concerned people, groups, and places.
Follow-up elements in automation ensure that messages are received, evaluated, and replied to by the workforce. Unified analytics track employee responses across all endpoints, allowing businesses to improve how they connect with their employees. When an employee's job changes, the system’s access, tools, and information are immediately updated by a chatbot.
A task-oriented conversational chatbot offers self-service functionalities for administrative chores, reducing office monotony and making fundamental activities quicker and simpler to execute. An IT help desk bot, for example, guides staff through standard, multistep operations such as password reset without the need for human participation.
An AI-powered chatbot can handle various aspects of user or employee satisfaction. An engagement chatbot can help businesses stay connected with their users and employees better. Bots keep people updated about the recent developments within the organization, capture feedback, and handle various aspects of a customer’s life cycle. Chatbots also serve as a single interface for any interaction that a user or employee wants to have.
Now that you know a little more about how the best conversational AI chatbots are revolutionizing the space, let's move to the top free conversational AI chatbots list.
By combining machine learning and NLP, AI-powered chatbots can grasp the purpose behind your customers’ requests, account for each customer’s entire conversation history when it engages with them, and reply to their inquiries in a natural, human manner. Here is the best conversational AI platform list for 2022.
SAP Conversational AI is a set of exclusive natural language processing (NLP) services created by SAP. It serves as the conversational AI layer of the SAP Business Technology Platform, allowing users to design and monitor intelligent chatbots in a single interface to automate the processes.
With low-code development and connection with the SAP ecosystem, you can rapidly create effective corporate chatbots. Use chatbots to provide exceptional consumer and employee experiences and seize the lead in the conversation-driven economy.
Using their unique multilingual NLP technology, they can provide customized conversations at scale at anytime, anywhere, and on any device. Automate time-consuming operations in company processes so that your resources may be focused on higher-value projects.
IT, HR, Sales and Marketing, Supply Chain Management, and Customer Service
Custom
The MindMeld Conversational AI Platform is a Python-based machine learning platform that includes all of the algorithms and tools needed to create high-quality conversational applications.
MindMeld is designed for constructing conversational assistants that display deep comprehension of a specific use case or domain while offering highly valuable and adaptable conversational experiences, having evolved through many years of designing and deploying hundreds of sophisticated interfaces.
With MindMeld, your application's proprietary training data and models are always under your control and ownership. Custom knowledge bases are supported to improve the intelligence and functionality of your application.
Artificial Intelligence, Machine Learning, Mobile, Semantic Search, and Software
Custom
Workativ Assistant is a no-code conversational AI platform solution that enables firms' IT or HR support staff to utilize an AI-powered chatbot to simplify and improve common employee concern management. It includes tools for creating, deploying, training, and optimizing chatbots.
Workativ Assistant has a vast library of pre-built automated support activities for popular business apps that you can include in your process designs. Your chatbot may be deployed and used in various chat channels, such as Slack or Microsoft Teams.
IT or HR
Landbot is a no-code approach for building conversational chatbot apps. Conversational apps combine the advantages of an interactive conversational interface with rich UI features while automating complicated data procedures in the same way that business applications do. It assists organizations in managing communication as well as process automation processes.
Without scripting, Landbot assists enterprises in optimizing every step of the customer experience, from lead generation to customer care, on the web, WhatsApp, or Messenger. It enables websites to communicate with visitors using interactive chatbots and manage sales funnels.
Landbot is accessible on a monthly/annual subscription basis, with help provided by email, FAQs, and other online tools.
Messaging, SaaS, and Web Design
Userlike is a cloud-based live chatbot that can be linked into existing websites to allow real-time contact between consumers, workers, and internal team members. It provides several customization options that will enable businesses to adapt the appearance, feel, and logic of the live chat window to the design of their website.
A built-in chat panel, configurable design templates, custom chat behavior, feedback, chatbot, team management functions, and other features are among the highlights. Customers may add unique data privacy choices to the system to guarantee that the information stays safe.
Userlike is available on a variety of mobile devices, including tablets and smartphones. The built-in support bot greets website visitors, gathers queries, and alerts the support staff through Slack or email. Additionally, the system delivers reports and analytics to assist users in keeping track of critical metrics and KPIs.
Retail, Computer Software, and Information Technology and Services
When you decide to use AI technology for many applications, you'll require the finest conversational chatbot. These five tips will show you how to choose the optimal chatbot for your business. Even afree conversational AI platformshould have the following features:
Conversational AI Platforms are here to stay and have grown in popularity in recent years, owing to significant advances in machine learning and other underlying technologies such as NLP. Chatbots are becoming smarter, more responsive, and more helpful, and we should expect to see even more of them in the future years.
So, try out Workativ’s Free 21-Day Conversational AI Platform Trial today!