It happens one day or the other. Every IT professional has experienced it sometimes. An employee tries to access her corporate e-mail account or business portal. She must present a report in a meeting starting in a few minutes. But her account is locked. She enters and reenters the password several times, tries all the numbers, combinations, and special characters, but still, the account is inaccessible.
Account lockouts are the common headache of IT people as every technology they use involve login. They must operate their business PCs, smartphones, and tablets and keep in mind no less than 10 different passwords, each of them more complex than the other.
Although security locks might occur for security reasons, a locked account represents unproductive work-stoppage. Reset may seem a simple step at first, but it negatively impacts the IT agent’s workload and demands a huge amount of their time and effort on lockouts and resets.
Automation of this monotonous and repetitive password reset process is a better strategic approach than sorting out the issue with the manual workforce. After all, nearly 30-40% of helpdesk support cases involve repetitious tasks, reset password and unlocking process being the major part of it.
With IT helpdesk chatbots, this tiresome practice can be entirely automated, and it will take just a few minutes to resolve the issues.
This is how reset password works on Workativ Assistant. In simple words, it does it for you!
With Workativ Assistant, you create automated helpdesk Bot that has in-built Conversational AI and NLU to understand, analyze, and respond with remarkable accuracy. The employee has to simply type in Reset Password into their Slack or Teams
window. The Bot understands and allows the user to key in a new password (of course, with some security inputs) but there’s absolutely no clicking of a link to do it, no chatting in person, no searching a knowledge base and no waiting! The new-gen digital assistant works like magic for employee requests like unlock account and reset password.
“My account is locked” requests can have a better alternative and how does it improve the productivity of IT helpdesk agents?
Chatbots have revolutionized the face of customer service in just a few years with innovative human-like intelligence. It helps companies to optimize corporate help desk with its advanced intelligence.
It is important to know that resetting passwords are not the only tasks of an agent. If an agent gets caught in attending tickets and phone calls for these recurrent activities, he will not be able to solve more complex and attention-seeking tasks.
Automation makes life easier in the long term.Intelligent virtual assistants can analyze a request via text inputs and complete the request in a matter of seconds or minutes. This simplified and seamless process helps the IT staffs to be more focused and productive.
The plus with a digital assistant – Unlike human agents, who are unavailable during non-business hours, bots will be there to assist 24 hours a day, 7 days a week. That’s what millions of IT employees are looking for!